Second term test English
Write a complaint
Reasons: faulty or damaged product, poor service or facilities, late
delivery, etc.
Salutation
If you don’t know the name of the person you’re writing to, or when
you’re writing to a company rather than to a specific person, use:
Dear Sir or Madam
Body
I am writing to complain about …
I am unsatisfied with …
More information about the problem
I request that your company …
I would request that …
If you have any questions, you can reach me on 026 4875 4478
I hope my complaint will be dealt with as soon as possible.
Closing formula
Yours faithfully
Adjustment letter
Opening Acknowledge the mistake
Focus Apologise & explain cause
Action Give solution / state action
Closing Apologise again & end optmistically
Dear Mr Wong
Please accept our apologies for the error made by our company in filling
your order no. 123 dated Thursday, 1 April 2022.
You ordered 21 Winnie the pooh stickers, but our dispatch office sent 12
. This was due to a typing error.
The balance of 21 Winnie the pooh stickers was dispatched by express
courier to your store this morning and wil arrive by Monday, 8 April
2022.
, Since we value your business, we would like to offer you a 20% discount
off your next order.
We look forward to receiving your further orders and assure you that
they will be filled correctly.
Yours sincerely
Winnie the pooh
Distribution Manger the honey factory
Write an invitation for an appointment
Dear Mr Haribo
Winnie the pooh honey factory is among the leading developers of
honey. I will be in Hawaii from next Monday to Thursday. I should like to
have the opportunity of meeting you. I wonder if it would be convenient
to meet you on Friday 8 April at 2pm in your office.
If the day or time is not convenient, will you please suggest another?
I look forward to hearing from you.
Yours sincerely
Winnie the pooh
Distribution Manger the honey factory
Write a complaint
Reasons: faulty or damaged product, poor service or facilities, late
delivery, etc.
Salutation
If you don’t know the name of the person you’re writing to, or when
you’re writing to a company rather than to a specific person, use:
Dear Sir or Madam
Body
I am writing to complain about …
I am unsatisfied with …
More information about the problem
I request that your company …
I would request that …
If you have any questions, you can reach me on 026 4875 4478
I hope my complaint will be dealt with as soon as possible.
Closing formula
Yours faithfully
Adjustment letter
Opening Acknowledge the mistake
Focus Apologise & explain cause
Action Give solution / state action
Closing Apologise again & end optmistically
Dear Mr Wong
Please accept our apologies for the error made by our company in filling
your order no. 123 dated Thursday, 1 April 2022.
You ordered 21 Winnie the pooh stickers, but our dispatch office sent 12
. This was due to a typing error.
The balance of 21 Winnie the pooh stickers was dispatched by express
courier to your store this morning and wil arrive by Monday, 8 April
2022.
, Since we value your business, we would like to offer you a 20% discount
off your next order.
We look forward to receiving your further orders and assure you that
they will be filled correctly.
Yours sincerely
Winnie the pooh
Distribution Manger the honey factory
Write an invitation for an appointment
Dear Mr Haribo
Winnie the pooh honey factory is among the leading developers of
honey. I will be in Hawaii from next Monday to Thursday. I should like to
have the opportunity of meeting you. I wonder if it would be convenient
to meet you on Friday 8 April at 2pm in your office.
If the day or time is not convenient, will you please suggest another?
I look forward to hearing from you.
Yours sincerely
Winnie the pooh
Distribution Manger the honey factory
