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Copyright © 2025 Pearson Education, Inc
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.
,Essentials of Organizational Behavior, 16e (Robbins)
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Chapter 1 What Is Organizational Behavior?
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1) The impact of what three areas are investigated in the study of Organizational Behavior?
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A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction ma ma ma ma ma
C) Individuals, groups, and job satisfaction ma ma ma ma
D) Groups, structure, and profit structure
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E) Individuals, groups, and structure ma ma ma
Answer: E
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Explanation: OB investigates the impact that individuals, groups, and structures have on beha
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vior within organizations.
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Diff: 2 ma
AACSB: Analytical Thinking Qu
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est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
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2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development ma
C) Conflict
D) Resource allocation ma
E) Work design ma
Answer: D
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Explanation: OB includes the core topics of motivation, leader behavior and power, interpers
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onal communication, group structure and processes, personality, emotions, and values, attitude
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development and perception, change processes, conflict and negotiation, and work design. It d
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oes not include resource allocation.
ma ma ma ma
Diff: 2 ma
AACSB: Analytical Thinking Qu
m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
1
Copyright © 2025 Pearson Education, Inc
ma ma ma ma ma
.
,3) According to a study by Monster (a global employment company), the number one mo
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st frequently desired skill in applicants was
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A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
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Explanation: Monster mined data from nearly one million market-
m a ma ma ma ma ma ma ma
wide job postings to identify skills that were most often sought by employers. At the top of the
ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma
list was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma
Diff: 1 ma
AACSB: Analytical Thinking Qu m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
4) According to a recent large-scale survey, 58% of managers did NOT receive
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A) pay incentives ma
B) training
C) administrative support ma
D) insurance
E) office space ma
Answer: B
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Explanation: Fifty- m a
eight percent of managers reported they had not received any training and 25% admitted they
ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma
were not ready to lead others when they were given the role.
ma ma ma ma ma ma ma ma ma ma ma
Diff: 2 ma
AACSB: Analytical Thinking Qu m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
5) There is a connection between companies which have
ma ma ma ma ma ma ma ma
and their attention to organizational behavior principles.
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A) high turnover rates ma ma
B) specialized technical processes ma ma
C) superior financial performance ma ma
D) long-lasting CEOs ma
E) both high turnover rates and long-
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lasting CEOs Answer: C ma ma m a
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
m a ma ma ma ma ma ma ma ma ma ma
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organi
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zational behavior and attribute it to their ability to generate high financial outcomes.
ma ma ma ma ma ma ma ma ma ma ma ma
Diff: 2 ma
AACSB: Analytical Thinking Qu m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
2
Copyright © 2025 Pearson Education, Inc
ma ma ma ma ma
.
, 6) is the study of the impact that individuals, groups, and structure have on behavi
ma ma ma ma ma ma ma ma ma ma ma ma ma ma
or within organizations.
ma ma
A) Leadership
B) Organizational strategy ma
C) Performance management ma
D) Employee relations ma
E) Organizational behavior ma
Answer: E
ma m a
Explanation: Organizational behavior is the field of study that investigates the impact th
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at individuals, groups, and structure have on behavior within organizations, for the purpos
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e of applying such knowledge toward improving an organization's effectiveness.
ma ma ma ma ma ma ma ma ma
Diff: 1 ma
AACSB: Analytical Thinking Qu m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
7) What are the four main activities managers engage in?
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A) Planning, budgeting, networking, hiring ma ma ma
B) Planning, organizing, leading, controlling ma ma ma
C) Controlling, innovating, hiring, quality control ma ma ma ma
D) Monitoring, scheduling, fund raising, leading ma ma ma ma
E) Interpersonal, informational, decisional, planning ma ma ma
Answer: B
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Explanation: Managers' work can be categorized into four different activities: planning, organ
m a ma ma ma ma ma ma ma ma ma ma
izing, leading, and controlling.
ma ma ma
Diff: 2 ma
AACSB: Analytical Thinking Qu m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
8) The ultimate goal of organizational behavior is to
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A) better understand management ma ma
B) improve an organization's effectiveness ma ma ma
C) balance diversity ma
D) create boilerplates ma
E) replace human resources ma ma
Answer: B
ma m a
Explanation: OB studies the impact individuals, groups, and structure have on an organizatio
m a ma ma ma ma ma ma ma ma ma ma ma
n with the ultimate goal of improving effectiveness.
ma ma ma ma ma ma ma
Diff: 2 ma
AACSB: Analytical Thinking Qu m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
3
Copyright © 2025 Pearson Education, Inc
ma ma ma ma ma
.
Copyright © 2025 Pearson Education, Inc
ma ma ma ma ma
.
,Essentials of Organizational Behavior, 16e (Robbins)
ma ma ma ma ma
Chapter 1 What Is Organizational Behavior?
ma ma ma ma ma
1) The impact of what three areas are investigated in the study of Organizational Behavior?
ma ma ma ma ma ma ma ma ma ma ma ma ma
A) Profit structure, organizational complexity, and job satisfaction
ma ma ma ma ma ma
B) Individuals, profit structure, and job satisfaction ma ma ma ma ma
C) Individuals, groups, and job satisfaction ma ma ma ma
D) Groups, structure, and profit structure
ma ma ma ma
E) Individuals, groups, and structure ma ma ma
Answer: E
ma m a
Explanation: OB investigates the impact that individuals, groups, and structures have on beha
m a ma ma ma ma ma ma ma ma ma ma ma
vior within organizations.
ma ma
Diff: 2 ma
AACSB: Analytical Thinking Qu
m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
2) Which of the following is NOT a core topic of organizational behavior?
ma ma ma ma ma ma ma ma ma ma ma
A) Motivation
B) Attitude development ma
C) Conflict
D) Resource allocation ma
E) Work design ma
Answer: D
ma m a
Explanation: OB includes the core topics of motivation, leader behavior and power, interpers
m a ma ma ma ma ma ma ma ma ma ma ma
onal communication, group structure and processes, personality, emotions, and values, attitude
ma ma ma ma ma ma ma ma ma ma ma
development and perception, change processes, conflict and negotiation, and work design. It d
ma ma ma ma ma ma ma ma ma ma ma ma
oes not include resource allocation.
ma ma ma ma
Diff: 2 ma
AACSB: Analytical Thinking Qu
m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
1
Copyright © 2025 Pearson Education, Inc
ma ma ma ma ma
.
,3) According to a study by Monster (a global employment company), the number one mo
ma ma ma ma ma ma ma ma ma ma ma ma ma
st frequently desired skill in applicants was
ma . ma ma ma ma ma ma
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
ma m a
Explanation: Monster mined data from nearly one million market-
m a ma ma ma ma ma ma ma
wide job postings to identify skills that were most often sought by employers. At the top of the
ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma
list was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma
Diff: 1 ma
AACSB: Analytical Thinking Qu m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
4) According to a recent large-scale survey, 58% of managers did NOT receive
ma ma .
ma ma ma ma ma ma ma ma ma ma
A) pay incentives ma
B) training
C) administrative support ma
D) insurance
E) office space ma
Answer: B
ma m a
Explanation: Fifty- m a
eight percent of managers reported they had not received any training and 25% admitted they
ma ma ma ma ma ma ma ma ma ma ma ma ma ma ma
were not ready to lead others when they were given the role.
ma ma ma ma ma ma ma ma ma ma ma
Diff: 2 ma
AACSB: Analytical Thinking Qu m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
5) There is a connection between companies which have
ma ma ma ma ma ma ma ma
and their attention to organizational behavior principles.
ma ma ma ma ma ma ma
A) high turnover rates ma ma
B) specialized technical processes ma ma
C) superior financial performance ma ma
D) long-lasting CEOs ma
E) both high turnover rates and long-
ma ma ma ma ma
lasting CEOs Answer: C ma ma m a
Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom
m a ma ma ma ma ma ma ma ma ma ma
Video, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organi
ma ma ma ma ma ma ma ma ma ma ma ma
zational behavior and attribute it to their ability to generate high financial outcomes.
ma ma ma ma ma ma ma ma ma ma ma ma
Diff: 2 ma
AACSB: Analytical Thinking Qu m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
2
Copyright © 2025 Pearson Education, Inc
ma ma ma ma ma
.
, 6) is the study of the impact that individuals, groups, and structure have on behavi
ma ma ma ma ma ma ma ma ma ma ma ma ma ma
or within organizations.
ma ma
A) Leadership
B) Organizational strategy ma
C) Performance management ma
D) Employee relations ma
E) Organizational behavior ma
Answer: E
ma m a
Explanation: Organizational behavior is the field of study that investigates the impact th
m a ma ma ma ma ma ma ma ma ma ma ma
at individuals, groups, and structure have on behavior within organizations, for the purpos
ma ma ma ma ma ma ma ma ma ma ma ma
e of applying such knowledge toward improving an organization's effectiveness.
ma ma ma ma ma ma ma ma ma
Diff: 1 ma
AACSB: Analytical Thinking Qu m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
7) What are the four main activities managers engage in?
ma ma ma ma ma ma ma ma
A) Planning, budgeting, networking, hiring ma ma ma
B) Planning, organizing, leading, controlling ma ma ma
C) Controlling, innovating, hiring, quality control ma ma ma ma
D) Monitoring, scheduling, fund raising, leading ma ma ma ma
E) Interpersonal, informational, decisional, planning ma ma ma
Answer: B
ma m a
Explanation: Managers' work can be categorized into four different activities: planning, organ
m a ma ma ma ma ma ma ma ma ma ma
izing, leading, and controlling.
ma ma ma
Diff: 2 ma
AACSB: Analytical Thinking Qu m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
8) The ultimate goal of organizational behavior is to
ma . ma ma ma ma ma ma ma
A) better understand management ma ma
B) improve an organization's effectiveness ma ma ma
C) balance diversity ma
D) create boilerplates ma
E) replace human resources ma ma
Answer: B
ma m a
Explanation: OB studies the impact individuals, groups, and structure have on an organizatio
m a ma ma ma ma ma ma ma ma ma ma ma
n with the ultimate goal of improving effectiveness.
ma ma ma ma ma ma ma
Diff: 2 ma
AACSB: Analytical Thinking Qu m a ma ma
est. Category: Concept
ma m a
LO: 1.1 Define organizational behavior (OB).
m a m a ma ma ma ma
3
Copyright © 2025 Pearson Education, Inc
ma ma ma ma ma
.
