CPHIMS EXAM2026 UPDATE QUESTIONS AND
CORRECT VERIFIED ANSWERS ALREADY
GRADED A+ (BRAND NEW VISION)
The recent addition of two rural-based community health centers to a healthcare
network has increased the demand for IT support services. Which of the following line
items will need to be increased in the IT budget for the next fiscal year?
A. travel, supplies, salaries and benefits
B. training, hardware, depreciation
C. salaries and benefits, depreciation, training
D. supplies, hardware, travel - ANSA. travel, supplies, salaries and benefits
salaries and benefits, including supplies and travel expenses, will need to be
budgeted for at a higher level with the addition of the two new sites. "B" is not
correct because it includes depreciation which would not be increased unless
there was a capital investment. "C" is also not correct because it includes
depreciation. While "D" includes many items which would qualify, it does not
include salaries and benefits which makes this option less appealing and not the
best option.
An analyst from a consulting firm requests access to the accounts receivable system.
The director of patient accounting has engaged the firm to produce some special
request reports. The IT director determines that there are no outstanding requests for
special reports and asks the patient accounting director why the IT support analysts
were not asked to produce the reports. The reply is, "The IT department is understaffed
and has too many other things to do." Which of the following should it IT director do
NEXT?
A. Give the consultant temporary access to the system.
B. Analyze the turnaround time to complete the special request reports.
C. Meet with the patient accounting director to define support expectations.
D. Ask the patient accounting director to sign a service level agreement. - ANSC. Meet
with the patient accounting director to define support expectations.
the IT department needs to open up communications with its internal customers
to better understand their requirements and expectations.
Which of the following is an application of best practice information?
A. Increase cycle time.
B. Improve business processes.
C. Assess risk.
D. Manage processes. - ANSB. Improve business processes.
,Business process improvement involves best practice processes such as plan,
do, study, and act (PDSA.)
A newly recruited IT director for a multi-facility organization discovers the percentage of
network outages is exceeding the organizational standard for network availability with
several facilities. Upon visiting each facility, the director discovers variations exist in
typology, physical media, network equipment, equipment maintenance and replacement
programs, and the currency of finance updates on such equipment. By tradition, each
facility has been allowed to independently manage all aspects of its network
infrastructure. After performing a gap analysis, which of the following should the IT
director do NEXT to address this issue?
A. Develop policies and procedures for the management of network infrastructure
across the system.
B. Establish uniform training requirements for IT network support staff within the
organization.
C. Request capital funds to immediately update the network equipment.
D. Purchase addi - ANSA. Develop policies and procedures for the management of
network infrastructure across the system.
Productivity ratio is the measurement of:
A. hours per case.
B. resources to outputs.
C. employees per hour.
D. staff to bed occupancy. - ANSB. resources to outputs.
Productivity is the ratio of input (resources) to output, or vice versa (e.g., cost per
discharge, test per worker hour) "A" is not correct because hours per case is a
measure of efficiency, not productivity. "C" is not correct because employee
hours is not a ratio. And, "D" is not correct because staff to bed occupancy is a
measure of efficiency, not productivity.
A healthcare organization acquired six additional medical facilities within its geographic
region in a recently executed agreement. The CIO's current strategic plan for the
organization was based on a single institution operating in an aggressive marketing
environment. The organization's executive leadership now wants to develop a strategic
plan focusing on the development of an integrated delivery network. Which of the
following strategic planning models can the CIO BEST utilize to support such a goal?
A. competitive forces
B. value chain
C. component alignment
D. Minard model - ANSC. component alignment
The component alignment model (CAM) introduced here recognizes the
complexity of today's healthcare environment, emphasizing continuous
assessment and realignment of seven basic components: external environment,
emerging ITs, organizational infrastructure, mission, IT infrastructure business
,strategy, and IT strategy. "A" is not correct because this is used to identify
competitive forces, and the strategies and tactics applied to address those
forces. "B" is not correct because this is used to analyze the strategic
significance of information technology in the value chain. "D" is not correct
because this is used as an annual planning tool to update strategic plans.
To which of the following does the phrase "operating margin" refer in financial
statements?
A. operating revenue over payroll required for reinvestment
B. excess of profits over operating costs required for solvency
C. net revenues minus the cost of operating expenses
D. the ratio of gross profits to gross revenues - ANSC. net revenues minus the cost
of operating expenses
A high profile project has reached 75% of its project budget although the project is only
50% complete. The CIO determines cost overruns result from scope creep due to
additional requirements the board of directors requested after the project was fully
approved and funded. Which of the following should the CIO do FIRST about this
situation?
A. Request additional funding for the project.
B. Document the project budget variance.
C. Renegotiate the vendor contract.
D. Remove staff from the project. - ANSB. Document the project budget variance.
Documenting the project budget variance is required. The cost overruns on the
project because of the scope creep must be recognized and documented. It is
important for the board to recognize added costs as they relate to the project and
the additional project requirements or increase in scope they requested.
A director is preparing the IT department budget for the upcoming fiscal year. A patient
care system maintenance contract will automatically renew at the end of the 2nd quarter
next year. The contract term calls for a 10% increase from the current contract rate of
$12,000 per annum. What amount should be budgeted?
A. $12,060
B. $12,120
C. $12,600
D. $13,200 - ANSC. $12,600
"C" is correct because $12,000 X 1/2 year = $6,000; $12,000 plus 10% = $13,200.
$13,200 X 1/2 year = $6,600. Total for the whole year = $12,600.
The CEO of a large academic healthcare organization desires to leverage IT across
research, education, and patient care. A series of CIOs have been unable to manage
the complex operations over the past several years. The CEO has now hired a new CIO
to address the overall IT governance. Which of the following are critical success factors
to address this situation?
, 1. Outsource all non-core applications
2. Align strategies between IT and the enterprise.
3. Clarify the role of the CIO
4. Manage the IT portfolio
A. 1, 2, and 3 only
B. 1, 2, and 4 only
C. 1, 3, and 4 only
D. 2, 3, and 4 only - ANSD. 2, 3, and 4 only
A computerized provider order entry project was completed at a location within a multi-
facility organization. Which of the following would be the MOST appropriate choice for
the CEO to market this product into other areas of the organization?
A. Share the post-implementation study finding.
B. Issue a memorandum for all sites to implement.
C. Collaborate with the sites for adoption support.
D. Convene a meeting of CEOs from all sites. - ANSC. Collaborate with the sites for
adoption support.
Collaborating with the sites for adoption support includes the other options and
provides incentives to the sites. It also is an indicator of organization
commitment.
When is the BEST time for a post-implementation study?
A. immediately after the project is completed
B. on-going throughout the project
C. 3 to 9 months after project implementation
D. upon the unsuccessful conclusion of the project - ANSC. 3 to 9 months after
project implementation
The project takes time to settle in with bugs and learning curves. Three to 9
months allows things to settle in and on-going problems to be identified. The
team would have adequate time to collect the user feedback for the lessons-
learned process and the formal closeout.
Which of the following is the FIRST step in the planning process for the chair of the
strategic information systems planning committee for the next fiscal year?
A. Understand the corporate goals and objectives.
B. Understand the information systems goals and objectives.
C. Solicit input from key stakeholders.
D. Review the planning committee's priority list form the previous year. - ANSA.
Understand the corporate goals and objectives.
All planning should begin with an understanding of corporate goals. While
understanding information goals and objectives is important, it must be done
within the context of corporate goals. Soliciting input is done later in the planning
CORRECT VERIFIED ANSWERS ALREADY
GRADED A+ (BRAND NEW VISION)
The recent addition of two rural-based community health centers to a healthcare
network has increased the demand for IT support services. Which of the following line
items will need to be increased in the IT budget for the next fiscal year?
A. travel, supplies, salaries and benefits
B. training, hardware, depreciation
C. salaries and benefits, depreciation, training
D. supplies, hardware, travel - ANSA. travel, supplies, salaries and benefits
salaries and benefits, including supplies and travel expenses, will need to be
budgeted for at a higher level with the addition of the two new sites. "B" is not
correct because it includes depreciation which would not be increased unless
there was a capital investment. "C" is also not correct because it includes
depreciation. While "D" includes many items which would qualify, it does not
include salaries and benefits which makes this option less appealing and not the
best option.
An analyst from a consulting firm requests access to the accounts receivable system.
The director of patient accounting has engaged the firm to produce some special
request reports. The IT director determines that there are no outstanding requests for
special reports and asks the patient accounting director why the IT support analysts
were not asked to produce the reports. The reply is, "The IT department is understaffed
and has too many other things to do." Which of the following should it IT director do
NEXT?
A. Give the consultant temporary access to the system.
B. Analyze the turnaround time to complete the special request reports.
C. Meet with the patient accounting director to define support expectations.
D. Ask the patient accounting director to sign a service level agreement. - ANSC. Meet
with the patient accounting director to define support expectations.
the IT department needs to open up communications with its internal customers
to better understand their requirements and expectations.
Which of the following is an application of best practice information?
A. Increase cycle time.
B. Improve business processes.
C. Assess risk.
D. Manage processes. - ANSB. Improve business processes.
,Business process improvement involves best practice processes such as plan,
do, study, and act (PDSA.)
A newly recruited IT director for a multi-facility organization discovers the percentage of
network outages is exceeding the organizational standard for network availability with
several facilities. Upon visiting each facility, the director discovers variations exist in
typology, physical media, network equipment, equipment maintenance and replacement
programs, and the currency of finance updates on such equipment. By tradition, each
facility has been allowed to independently manage all aspects of its network
infrastructure. After performing a gap analysis, which of the following should the IT
director do NEXT to address this issue?
A. Develop policies and procedures for the management of network infrastructure
across the system.
B. Establish uniform training requirements for IT network support staff within the
organization.
C. Request capital funds to immediately update the network equipment.
D. Purchase addi - ANSA. Develop policies and procedures for the management of
network infrastructure across the system.
Productivity ratio is the measurement of:
A. hours per case.
B. resources to outputs.
C. employees per hour.
D. staff to bed occupancy. - ANSB. resources to outputs.
Productivity is the ratio of input (resources) to output, or vice versa (e.g., cost per
discharge, test per worker hour) "A" is not correct because hours per case is a
measure of efficiency, not productivity. "C" is not correct because employee
hours is not a ratio. And, "D" is not correct because staff to bed occupancy is a
measure of efficiency, not productivity.
A healthcare organization acquired six additional medical facilities within its geographic
region in a recently executed agreement. The CIO's current strategic plan for the
organization was based on a single institution operating in an aggressive marketing
environment. The organization's executive leadership now wants to develop a strategic
plan focusing on the development of an integrated delivery network. Which of the
following strategic planning models can the CIO BEST utilize to support such a goal?
A. competitive forces
B. value chain
C. component alignment
D. Minard model - ANSC. component alignment
The component alignment model (CAM) introduced here recognizes the
complexity of today's healthcare environment, emphasizing continuous
assessment and realignment of seven basic components: external environment,
emerging ITs, organizational infrastructure, mission, IT infrastructure business
,strategy, and IT strategy. "A" is not correct because this is used to identify
competitive forces, and the strategies and tactics applied to address those
forces. "B" is not correct because this is used to analyze the strategic
significance of information technology in the value chain. "D" is not correct
because this is used as an annual planning tool to update strategic plans.
To which of the following does the phrase "operating margin" refer in financial
statements?
A. operating revenue over payroll required for reinvestment
B. excess of profits over operating costs required for solvency
C. net revenues minus the cost of operating expenses
D. the ratio of gross profits to gross revenues - ANSC. net revenues minus the cost
of operating expenses
A high profile project has reached 75% of its project budget although the project is only
50% complete. The CIO determines cost overruns result from scope creep due to
additional requirements the board of directors requested after the project was fully
approved and funded. Which of the following should the CIO do FIRST about this
situation?
A. Request additional funding for the project.
B. Document the project budget variance.
C. Renegotiate the vendor contract.
D. Remove staff from the project. - ANSB. Document the project budget variance.
Documenting the project budget variance is required. The cost overruns on the
project because of the scope creep must be recognized and documented. It is
important for the board to recognize added costs as they relate to the project and
the additional project requirements or increase in scope they requested.
A director is preparing the IT department budget for the upcoming fiscal year. A patient
care system maintenance contract will automatically renew at the end of the 2nd quarter
next year. The contract term calls for a 10% increase from the current contract rate of
$12,000 per annum. What amount should be budgeted?
A. $12,060
B. $12,120
C. $12,600
D. $13,200 - ANSC. $12,600
"C" is correct because $12,000 X 1/2 year = $6,000; $12,000 plus 10% = $13,200.
$13,200 X 1/2 year = $6,600. Total for the whole year = $12,600.
The CEO of a large academic healthcare organization desires to leverage IT across
research, education, and patient care. A series of CIOs have been unable to manage
the complex operations over the past several years. The CEO has now hired a new CIO
to address the overall IT governance. Which of the following are critical success factors
to address this situation?
, 1. Outsource all non-core applications
2. Align strategies between IT and the enterprise.
3. Clarify the role of the CIO
4. Manage the IT portfolio
A. 1, 2, and 3 only
B. 1, 2, and 4 only
C. 1, 3, and 4 only
D. 2, 3, and 4 only - ANSD. 2, 3, and 4 only
A computerized provider order entry project was completed at a location within a multi-
facility organization. Which of the following would be the MOST appropriate choice for
the CEO to market this product into other areas of the organization?
A. Share the post-implementation study finding.
B. Issue a memorandum for all sites to implement.
C. Collaborate with the sites for adoption support.
D. Convene a meeting of CEOs from all sites. - ANSC. Collaborate with the sites for
adoption support.
Collaborating with the sites for adoption support includes the other options and
provides incentives to the sites. It also is an indicator of organization
commitment.
When is the BEST time for a post-implementation study?
A. immediately after the project is completed
B. on-going throughout the project
C. 3 to 9 months after project implementation
D. upon the unsuccessful conclusion of the project - ANSC. 3 to 9 months after
project implementation
The project takes time to settle in with bugs and learning curves. Three to 9
months allows things to settle in and on-going problems to be identified. The
team would have adequate time to collect the user feedback for the lessons-
learned process and the formal closeout.
Which of the following is the FIRST step in the planning process for the chair of the
strategic information systems planning committee for the next fiscal year?
A. Understand the corporate goals and objectives.
B. Understand the information systems goals and objectives.
C. Solicit input from key stakeholders.
D. Review the planning committee's priority list form the previous year. - ANSA.
Understand the corporate goals and objectives.
All planning should begin with an understanding of corporate goals. While
understanding information goals and objectives is important, it must be done
within the context of corporate goals. Soliciting input is done later in the planning
