WGU C182 Introduction to Information Technology – Study
Guide Latest 2026/2027 Update | Comprehensive Q&A
Format | Western Governors University
Introduction
This study guide is designed for students enrolled in WGU C182: Introduction to
IT at Western Governors University. The course covers 9 competencies and represents 4
competency units . The exam is terminology-intensive, requiring both memorization and the
ability to apply concepts .
Course Competencies
Competency Description
4011.1.1 Basics and History of Computing – Describes IT as a discipline and
discusses the history and future of computing
4011.1.2 Overview of Information Systems – Describes IT systems and their role in
converting data to organizational knowledge
4011.1.3 Software – Identifies the role of different types of software in a computing
environment
, 4011.1.4 Systems and Services – Recognizes and describes functions of basic
computer hardware components
4011.1.5 Networks – Describes the structure, function, and security associated with
networks
4011.1.6 Scripting and Programming – Identifies common software architectures,
development techniques, and the relationship between software and its
environment
4011.1.7 Management of Data – Explains the structure and function of databases
4011.1.8 Business of IT – Explains the role of technology in today's business
environment and describes basic concepts of project management
4011.1.9 Ethics in Information Technology – Evaluates ethical concerns involved in
the use of technology
Section 1: Information Technology as a Discipline
Q1. What is the definition of Information Technology (IT)?
Answer: The technology used in creating, maintaining, and making information accessible .
Q2. How has the evolution of users changed over time?
, Answer: First users were the engineers who built and programmed computers, then
employees who had received specialized training were users, and now today, anyone and
everyone can be a user .
Q3. What are the major IT professional roles?
Answer: Administration and Support roles :
System Administrator – Maintains all aspects of the system including hardware,
software, and programming
Network Administrator – In charge of all aspects of the computer network,
including routers and switches
Database Administrator (DBA) – Focuses on the design, development, and
support of Database Management Systems (DBMSs)
Security Administrator – Installs, configures, and administers firewall security to
protect systems and proactively work to stop intrusions
Web Administrator – Installs, configures, maintains, secures, and troubleshoots
web servers
Support IT Professionals – Help desk and training roles
Q4. What is a System Administrator responsible for?
Guide Latest 2026/2027 Update | Comprehensive Q&A
Format | Western Governors University
Introduction
This study guide is designed for students enrolled in WGU C182: Introduction to
IT at Western Governors University. The course covers 9 competencies and represents 4
competency units . The exam is terminology-intensive, requiring both memorization and the
ability to apply concepts .
Course Competencies
Competency Description
4011.1.1 Basics and History of Computing – Describes IT as a discipline and
discusses the history and future of computing
4011.1.2 Overview of Information Systems – Describes IT systems and their role in
converting data to organizational knowledge
4011.1.3 Software – Identifies the role of different types of software in a computing
environment
, 4011.1.4 Systems and Services – Recognizes and describes functions of basic
computer hardware components
4011.1.5 Networks – Describes the structure, function, and security associated with
networks
4011.1.6 Scripting and Programming – Identifies common software architectures,
development techniques, and the relationship between software and its
environment
4011.1.7 Management of Data – Explains the structure and function of databases
4011.1.8 Business of IT – Explains the role of technology in today's business
environment and describes basic concepts of project management
4011.1.9 Ethics in Information Technology – Evaluates ethical concerns involved in
the use of technology
Section 1: Information Technology as a Discipline
Q1. What is the definition of Information Technology (IT)?
Answer: The technology used in creating, maintaining, and making information accessible .
Q2. How has the evolution of users changed over time?
, Answer: First users were the engineers who built and programmed computers, then
employees who had received specialized training were users, and now today, anyone and
everyone can be a user .
Q3. What are the major IT professional roles?
Answer: Administration and Support roles :
System Administrator – Maintains all aspects of the system including hardware,
software, and programming
Network Administrator – In charge of all aspects of the computer network,
including routers and switches
Database Administrator (DBA) – Focuses on the design, development, and
support of Database Management Systems (DBMSs)
Security Administrator – Installs, configures, and administers firewall security to
protect systems and proactively work to stop intrusions
Web Administrator – Installs, configures, maintains, secures, and troubleshoots
web servers
Support IT Professionals – Help desk and training roles
Q4. What is a System Administrator responsible for?
