NRF Study Questions with all Correct & 100% Verified
Answers |Actual Complete Exam |Already Graded A+
What should a retail associate do if he or she discovers an electric hazard? ✔Correct Answer-
Secure the area, and report the situation to management.
Joe sells a customer a new freezer for his garage. The customer want it installed, but the store
does not offer installation service. ✔Correct Answer-"Unfortunately, we do not install
freezers, but I will show you exactly what you need to do so you can do it yourself."
What is the best way to learn about new merchandise in your store? ✔Correct Answer-Read
the labels and packaging information on the new products.
A new line of designer silk scarves has arrived in your store. The scarves have intricate clasps
and there are multiple ways to tie. What should the sales associate do before demonstrating the
scarves to customers? ✔Correct Answer-The sales associate should try to tie the scarf in
different ways.
A customer goes to Happy's Hardware to shop for a new gas grill. She is looking for a gas grill
that is a good value and will last a long time. The sales associate knows that competitors offer
similar grills at their stores. What is the BEST way for the sales associate to encourage the
customer to buy her grill at Happy's Hardware? ✔Correct Answer-Talk about the benefits of
buying the grill at Happy`s Hardware.
You are completing a sale in store and another customer calls on the phone. What should you
do? ✔Correct Answer-Excuse yourself with the customer and answer the phone.
A new employee has just begun to work for a company. The employee has not seen any other
employee use the copy machines for personal material, but knows that there are some benefits
that haven't been explained yet. The employee decides to bring in tax returns to photocopy.
Which of these is the best thing for the employee to do? ✔Correct Answer-Consult company
policy or the manager about using the copier.
A cashier at the Pharmaid decides to buy a candy bar to eat during break. According to the
personnel policy shown, how should the cashier pay for the candy? ✔Correct Answer-Ask
someone else to ring up the candy after the break begins
A sales associate observes a customer browsing a rack of men's suits. How should the associate
approach the customer? ✔Correct Answer-I see you are looking at the suits. We have a nice
selection of suits. I can show you.
, Once you have established a connection with a customer, what is your NEXT challenge
✔Correct Answer-Determine exactly what the customer needs.
Sally works for a sporting goods store and is assigned to treadmills for the time. She completed
the product training two weeks prior. What should Sally do to prepare? ✔Correct Answer-
Demonstrate the treadmill in the store to become familiar with the features.
A customer brings a competitor's ad into your store and asks that you meet the advertised
price. As a sales associate, what should you do FIRST? ✔Correct Answer-Refer to your store's
policy on meeting competitor's ads.
What are the BEST kinds of questions to ask a customer to encourage conversation? ✔Correct
Answer-Open-ended questions.
A customer is gathering information before making the final selection on a new car. You have
suggested the car that seems to be the best choice. After taking a test drive, the customer
decides to continue to look at other options. What is the BEST response to your customer
✔Correct Answer-"I agree. You should give your decision more thought. It is important that you
are 100% satisfied. Here is my card in case you have additional questions."
Which type of pricing strategy would be MOST appropriate for the goods of a store that is
located in a factory outlet mall? ✔Correct Answer-Merchandise with minor imperfections at
low cost.
What is the primary objective of a sales associate who establishes an ongoing relationship with
a satisfied customer? ✔Correct Answer-Create customer loyalty.
Which term BEST describes items that arrive at a store with the price tags already attached?
✔Correct Answer-Pre-priced merchandise.
In order to keep customers coming back to a candy store, which customer service "extra" would
be MOST effective? ✔Correct Answer-Incentive program
What is it called when a sales associate recommends that a customer buy additional
merchandise to complement the original purchase? ✔Correct Answer-Cross selling
A sales associate's goal is to increase average sales by $2.00 while maintaining a transaction
quota. Which action would generate the MOST sales? ✔Correct Answer-Offer customers
items related to the ones being purchased / Adds-on
A customer has shown interest in a particular item, but now raises an objection to making the
purchase. What should the sales associate do? ✔Correct Answer-Provide more information
relating to the objection
Answers |Actual Complete Exam |Already Graded A+
What should a retail associate do if he or she discovers an electric hazard? ✔Correct Answer-
Secure the area, and report the situation to management.
Joe sells a customer a new freezer for his garage. The customer want it installed, but the store
does not offer installation service. ✔Correct Answer-"Unfortunately, we do not install
freezers, but I will show you exactly what you need to do so you can do it yourself."
What is the best way to learn about new merchandise in your store? ✔Correct Answer-Read
the labels and packaging information on the new products.
A new line of designer silk scarves has arrived in your store. The scarves have intricate clasps
and there are multiple ways to tie. What should the sales associate do before demonstrating the
scarves to customers? ✔Correct Answer-The sales associate should try to tie the scarf in
different ways.
A customer goes to Happy's Hardware to shop for a new gas grill. She is looking for a gas grill
that is a good value and will last a long time. The sales associate knows that competitors offer
similar grills at their stores. What is the BEST way for the sales associate to encourage the
customer to buy her grill at Happy's Hardware? ✔Correct Answer-Talk about the benefits of
buying the grill at Happy`s Hardware.
You are completing a sale in store and another customer calls on the phone. What should you
do? ✔Correct Answer-Excuse yourself with the customer and answer the phone.
A new employee has just begun to work for a company. The employee has not seen any other
employee use the copy machines for personal material, but knows that there are some benefits
that haven't been explained yet. The employee decides to bring in tax returns to photocopy.
Which of these is the best thing for the employee to do? ✔Correct Answer-Consult company
policy or the manager about using the copier.
A cashier at the Pharmaid decides to buy a candy bar to eat during break. According to the
personnel policy shown, how should the cashier pay for the candy? ✔Correct Answer-Ask
someone else to ring up the candy after the break begins
A sales associate observes a customer browsing a rack of men's suits. How should the associate
approach the customer? ✔Correct Answer-I see you are looking at the suits. We have a nice
selection of suits. I can show you.
, Once you have established a connection with a customer, what is your NEXT challenge
✔Correct Answer-Determine exactly what the customer needs.
Sally works for a sporting goods store and is assigned to treadmills for the time. She completed
the product training two weeks prior. What should Sally do to prepare? ✔Correct Answer-
Demonstrate the treadmill in the store to become familiar with the features.
A customer brings a competitor's ad into your store and asks that you meet the advertised
price. As a sales associate, what should you do FIRST? ✔Correct Answer-Refer to your store's
policy on meeting competitor's ads.
What are the BEST kinds of questions to ask a customer to encourage conversation? ✔Correct
Answer-Open-ended questions.
A customer is gathering information before making the final selection on a new car. You have
suggested the car that seems to be the best choice. After taking a test drive, the customer
decides to continue to look at other options. What is the BEST response to your customer
✔Correct Answer-"I agree. You should give your decision more thought. It is important that you
are 100% satisfied. Here is my card in case you have additional questions."
Which type of pricing strategy would be MOST appropriate for the goods of a store that is
located in a factory outlet mall? ✔Correct Answer-Merchandise with minor imperfections at
low cost.
What is the primary objective of a sales associate who establishes an ongoing relationship with
a satisfied customer? ✔Correct Answer-Create customer loyalty.
Which term BEST describes items that arrive at a store with the price tags already attached?
✔Correct Answer-Pre-priced merchandise.
In order to keep customers coming back to a candy store, which customer service "extra" would
be MOST effective? ✔Correct Answer-Incentive program
What is it called when a sales associate recommends that a customer buy additional
merchandise to complement the original purchase? ✔Correct Answer-Cross selling
A sales associate's goal is to increase average sales by $2.00 while maintaining a transaction
quota. Which action would generate the MOST sales? ✔Correct Answer-Offer customers
items related to the ones being purchased / Adds-on
A customer has shown interest in a particular item, but now raises an objection to making the
purchase. What should the sales associate do? ✔Correct Answer-Provide more information
relating to the objection
