UHC Ethics and Compliance Section for Certification
Exam V2 – UnitedHealthcare Medicare Advantage
Certification – 2026/2027 Edition | Questions with
Evidence-Based Verified Answers
On October 20, Aries decides talks with an agent to switch his PDP that he has had since January
1 to a Medicare Advantage plan. What election period will Aries need to use (if eligible) to get a
November 1 effective date?
He can use a Special Election Period (SEP) if he qualifies for one.
Annual Election Period (AEP) is a time when. . .
Consumers can only enroll in a Medicare Advantage Plan or switch to a different Medicare
Advantage plan. (Wrong)
What should an agent tell a consumer who asks what a 2-star rating means?
That the plan has received a "Below Average" rating.
Which of the following is not considered prohibited unsolicited contact with a Medicare eligible
consumer according to CMS regulations and UnitedHealthcare's rules, policies, and procedures?
Mailing a marketing brochure to the consumer via postal mail.
Which statement about discussing benefits with the consumer before an enrollment is true?
The agent must explain any provider and/or pharmacy network limitations.
, Whose email address may the agent enter into the applicant information section of the
JarvisEnroll enrollment application?
Only the consumer's email (or leave it blank).
What is the purpose of the Statement of Understanding?
It ensures that when consumers complete the Medicare Advantage and/or Part D Enrollment
Application, they are acknowledging their understanding that they are actually enrolling, in
which plan they are enrolling, and standard disclosures.
What is Scope of Appointment?
The agreement obtained from the consumer no less than 48 hours prior to the start of an in-
person or telephonic personal/individual marketing appointment (unless an exception applies)
that identifies the scope of products that can be discussed
Jane, an agent, is speaking to Albert about a Prescription Drug plan. Albert seems confused and
is struggling to understand the information Jane is explaining. Which option should Jane
consider?
Jane should ask Albert if someone, such as an Authorized Legal Representative, helps him make
health care or insurance-related decisions and should be present.
Which of the following options will enable a consumer to obtain prescription drug coverage?
(Select 2)
Enroll in any MA plan and a stand-alone PDP, Enroll in a PFFS MA-Only plan and a stand-alone
PDP (wrong)
Exam V2 – UnitedHealthcare Medicare Advantage
Certification – 2026/2027 Edition | Questions with
Evidence-Based Verified Answers
On October 20, Aries decides talks with an agent to switch his PDP that he has had since January
1 to a Medicare Advantage plan. What election period will Aries need to use (if eligible) to get a
November 1 effective date?
He can use a Special Election Period (SEP) if he qualifies for one.
Annual Election Period (AEP) is a time when. . .
Consumers can only enroll in a Medicare Advantage Plan or switch to a different Medicare
Advantage plan. (Wrong)
What should an agent tell a consumer who asks what a 2-star rating means?
That the plan has received a "Below Average" rating.
Which of the following is not considered prohibited unsolicited contact with a Medicare eligible
consumer according to CMS regulations and UnitedHealthcare's rules, policies, and procedures?
Mailing a marketing brochure to the consumer via postal mail.
Which statement about discussing benefits with the consumer before an enrollment is true?
The agent must explain any provider and/or pharmacy network limitations.
, Whose email address may the agent enter into the applicant information section of the
JarvisEnroll enrollment application?
Only the consumer's email (or leave it blank).
What is the purpose of the Statement of Understanding?
It ensures that when consumers complete the Medicare Advantage and/or Part D Enrollment
Application, they are acknowledging their understanding that they are actually enrolling, in
which plan they are enrolling, and standard disclosures.
What is Scope of Appointment?
The agreement obtained from the consumer no less than 48 hours prior to the start of an in-
person or telephonic personal/individual marketing appointment (unless an exception applies)
that identifies the scope of products that can be discussed
Jane, an agent, is speaking to Albert about a Prescription Drug plan. Albert seems confused and
is struggling to understand the information Jane is explaining. Which option should Jane
consider?
Jane should ask Albert if someone, such as an Authorized Legal Representative, helps him make
health care or insurance-related decisions and should be present.
Which of the following options will enable a consumer to obtain prescription drug coverage?
(Select 2)
Enroll in any MA plan and a stand-alone PDP, Enroll in a PFFS MA-Only plan and a stand-alone
PDP (wrong)
