lOMoAR cPSD| 11700591
TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers are at the end o𝑓 each Chapter
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management re𝑓ers to:
A) the management o𝑓 people in organizations.
B) concepts and techniques 𝑓or organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques 𝑓or controlling people at work.
2) The knowledge, education, training, skills, and expertise o𝑓 a 𝑓irm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) per𝑓ormance management.
B) production scheduling.
C) policies and procedures.
D) sta𝑓𝑓ing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact o𝑓 Human Resources which balances measures
relating to 𝑓inancial results, customers, internal business processes and human capital management. This system is
knows as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none o𝑓 the above.
5) You have been tasked with building employee engagement at the 𝑓irm you work 𝑓or. Strategic
human resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department sta𝑓𝑓 members are traditionally involved in key operational responsibilities. Which o𝑓
the 𝑓ollowing is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and sa𝑓ety legislation
, lOMoAR cPSD| 11700591
7) Being completely 𝑓amiliar with employment legislation, HR policies and procedures, collective
agreements, and the outcome o𝑓 recent arbitration hearings and court decisions is most closely related with
which o𝑓 the 𝑓ollowing HR activities?
A) serving as a consultant
B) 𝑓ormulating policies and procedures
C) o𝑓𝑓ering advice
D) providing services
E) serving as a change agent
8) The practice o𝑓 contracting with outside vendors to handle speci𝑓ied 𝑓unctions on a permanent basis
is known as
A) hiring temporary employees.
B) payroll and bene𝑓its administration.
C) contract administration.
D) outsourcing.
E) labour-management relations.
9) The company's plan 𝑓or how it will balance its internal strengths and weaknesses with
external opportunities and threats in order to maintain competitive advantage is known as
A) HR strategy.
B) strategy.
C) environmental scanning.
D) policies and procedures.
E) none o𝑓 the above.
10) Rita is the HR Director o𝑓 a manu𝑓acturing company. She recently undertook research to identi𝑓y
competitor compensation and incentive plans, in𝑓ormation about pending legislative changes and availability
o𝑓 talent in the labour market 𝑓or the upcoming strategic planning meeting. Rita was conducting:
A) environmental scanning.
B) an employee engagement survey.
C) an external market survey.
D) an envrionmental study.
E) an external opportunities/threats study.
11) The HR manager o𝑓 Smith & Yu company was heavily involved in a downsizing exercise o𝑓 the
company's sales 𝑓orce due to an economic downturn. He was also involved in arranging 𝑓or outplacement services
and employee retention programs as well as restructuring o𝑓 the business 𝑓ollowing the downsizing. This is an
example o𝑓 HR's role in:
A) 𝑓ormulating strategy.
B) operational activities.
C) environmental scanning.
D) environmental scanning and executing strategy.
E) executing strategy.
12) The core values, belie𝑓s, and assumptions that are widely shared by members o𝑓 an organization are
known as:
A) organizational climate.
B) the strategic plan.
C) the mission statement.
D) organizational culture.
E) the pervading atmosphere.
TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers are at the end o𝑓 each Chapter
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management re𝑓ers to:
A) the management o𝑓 people in organizations.
B) concepts and techniques 𝑓or organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques 𝑓or controlling people at work.
2) The knowledge, education, training, skills, and expertise o𝑓 a 𝑓irm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) per𝑓ormance management.
B) production scheduling.
C) policies and procedures.
D) sta𝑓𝑓ing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact o𝑓 Human Resources which balances measures
relating to 𝑓inancial results, customers, internal business processes and human capital management. This system is
knows as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none o𝑓 the above.
5) You have been tasked with building employee engagement at the 𝑓irm you work 𝑓or. Strategic
human resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department sta𝑓𝑓 members are traditionally involved in key operational responsibilities. Which o𝑓
the 𝑓ollowing is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and sa𝑓ety legislation
, lOMoAR cPSD| 11700591
7) Being completely 𝑓amiliar with employment legislation, HR policies and procedures, collective
agreements, and the outcome o𝑓 recent arbitration hearings and court decisions is most closely related with
which o𝑓 the 𝑓ollowing HR activities?
A) serving as a consultant
B) 𝑓ormulating policies and procedures
C) o𝑓𝑓ering advice
D) providing services
E) serving as a change agent
8) The practice o𝑓 contracting with outside vendors to handle speci𝑓ied 𝑓unctions on a permanent basis
is known as
A) hiring temporary employees.
B) payroll and bene𝑓its administration.
C) contract administration.
D) outsourcing.
E) labour-management relations.
9) The company's plan 𝑓or how it will balance its internal strengths and weaknesses with
external opportunities and threats in order to maintain competitive advantage is known as
A) HR strategy.
B) strategy.
C) environmental scanning.
D) policies and procedures.
E) none o𝑓 the above.
10) Rita is the HR Director o𝑓 a manu𝑓acturing company. She recently undertook research to identi𝑓y
competitor compensation and incentive plans, in𝑓ormation about pending legislative changes and availability
o𝑓 talent in the labour market 𝑓or the upcoming strategic planning meeting. Rita was conducting:
A) environmental scanning.
B) an employee engagement survey.
C) an external market survey.
D) an envrionmental study.
E) an external opportunities/threats study.
11) The HR manager o𝑓 Smith & Yu company was heavily involved in a downsizing exercise o𝑓 the
company's sales 𝑓orce due to an economic downturn. He was also involved in arranging 𝑓or outplacement services
and employee retention programs as well as restructuring o𝑓 the business 𝑓ollowing the downsizing. This is an
example o𝑓 HR's role in:
A) 𝑓ormulating strategy.
B) operational activities.
C) environmental scanning.
D) environmental scanning and executing strategy.
E) executing strategy.
12) The core values, belie𝑓s, and assumptions that are widely shared by members o𝑓 an organization are
known as:
A) organizational climate.
B) the strategic plan.
C) the mission statement.
D) organizational culture.
E) the pervading atmosphere.
