Effective Communication Competence - ANS✔✔ Achieved when communication goals are met
Appropriate Communication - ANS✔✔ Communication has been adapted to the people and
situation involved in the act of communication
Communication competence is important for: - ANS✔✔ optimizing safety and health care
quality
advocacy for better systems and safer workplaces
Barriers of communication - ANS✔✔ personal bias, stereotypes, stigmas
Exemplars of Communication - ANS✔✔ Assertive
Therapeutic
Intrapersonal
Interpersonal
Documentation
Handoff/reporting (sbar)
Assertive Communication - ANS✔✔ positive and negative feelings expressed openly/directly.
Helps advocate for the patient
Therapeutic Communication - ANS✔✔ interactive process, words/actions used by clinicians and
patient.
Helps patient overcome stress, adjust to difficult situations, promotes understanding and builds
relationships that lead to positive outcomes
, Intrapersonal Communication - ANS✔✔ self-talk
Interpersonal Communication - ANS✔✔ between people, talking among, verbal/nonverbal,
begins at birth
Documentation - ANS✔✔ Legal documents
Handoff/reporting--SBAR - ANS✔✔ Situation, background, assessment, recommendations
Communication - ANS✔✔ Collaboration-->care coordination--> safety--> culture--> care quality
Collaboration - ANS✔✔ Development of partnerships, collab with other to meet needs of
patients.
-Key component in reducing errors-
-begins on admission-
-discharge planning begins on admission-
Nurse-patient collaboration - ANS✔✔ health promotion/disease prevention behaviors, lifestyle
changes, whole nursing process, end of life decision making.
Nurse-nurse collaboration - ANS✔✔ intrapersonal/within profession
Nurse-physician collaboration - ANS✔✔ interprofessional/among other groups
Scope of practice is regulated by: - ANS✔✔ The State Board of Nursing