ITM 706 (Midterm) || with Complete Solution.
Process architecture correct answers An overall view of the processes in an organization and
their relationships.
•Which of the following is NOT a task?
A. Check insurance policy details
B. Insurance policy does not cover the damage
C. Calculate settlement amount
D. Determine if customer is liable for damage correct answers B. Insurance policy does not
cover the damage
Which of the following is NOT an event?
A. Purchase order received
B. Claim withdrawn by customer
C. Notify settlement decision to customer
D. Payment delay expired correct answers C. Notify settlement decision to customer
Which of the following statements refer to a critical (core) process of a company?
, A. Human resource management
B. Accounts payable
C. Order-to-cash
D. Customer relationship management correct answers C. Order-to-cash
A water utility company provides drinking water to residents and businesses in a city of one
million inhabitants, as well wastewater treatment services to the city council. Which processes
are likely to be core processes of this company.
A.Bill-to-cash
B.Procure-to-pay
C.Issue-to-resolution
D.Infrastructure inspection
E.Debt collection correct answers 1. Issue-to-resolution
2. Bill-to-cash
3. Infrastructure inspection
In a process-oriented organization, who is directly accountable for poor performance of a
process?
A. The process participants
B. The executive management team
C. The process owner
Process architecture correct answers An overall view of the processes in an organization and
their relationships.
•Which of the following is NOT a task?
A. Check insurance policy details
B. Insurance policy does not cover the damage
C. Calculate settlement amount
D. Determine if customer is liable for damage correct answers B. Insurance policy does not
cover the damage
Which of the following is NOT an event?
A. Purchase order received
B. Claim withdrawn by customer
C. Notify settlement decision to customer
D. Payment delay expired correct answers C. Notify settlement decision to customer
Which of the following statements refer to a critical (core) process of a company?
, A. Human resource management
B. Accounts payable
C. Order-to-cash
D. Customer relationship management correct answers C. Order-to-cash
A water utility company provides drinking water to residents and businesses in a city of one
million inhabitants, as well wastewater treatment services to the city council. Which processes
are likely to be core processes of this company.
A.Bill-to-cash
B.Procure-to-pay
C.Issue-to-resolution
D.Infrastructure inspection
E.Debt collection correct answers 1. Issue-to-resolution
2. Bill-to-cash
3. Infrastructure inspection
In a process-oriented organization, who is directly accountable for poor performance of a
process?
A. The process participants
B. The executive management team
C. The process owner
