CPI Exam UPDATED Study Guide
QUESTIONS AND CORRECT ANSWERS
Crisis Development Model - CORRECT ANSWERS Individual
Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
Anxiety - CORRECT ANSWERS A noticeable increase or change in
behavior
Supportive - CORRECT ANSWERS An empathic, non-judgmental
approach attempting to alleviate. (Listening, take a break)
Defensive - CORRECT ANSWERS Beginning stage of loss of rational.
(Belligerent, Challenging)
Directive - CORRECT ANSWERS Staff takes control of the potential
escalation. (Timer, Walk)
Acting-Out Person - CORRECT ANSWERS Total loss of control.
Nonviolent Crisis Intervention - CORRECT ANSWERS Restraint is last
resort
Tension Reduction - CORRECT ANSWERS Decreases in emotional and
physical energy that occurs after a person acts out, regaining rational.
QUESTIONS AND CORRECT ANSWERS
Crisis Development Model - CORRECT ANSWERS Individual
Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
Anxiety - CORRECT ANSWERS A noticeable increase or change in
behavior
Supportive - CORRECT ANSWERS An empathic, non-judgmental
approach attempting to alleviate. (Listening, take a break)
Defensive - CORRECT ANSWERS Beginning stage of loss of rational.
(Belligerent, Challenging)
Directive - CORRECT ANSWERS Staff takes control of the potential
escalation. (Timer, Walk)
Acting-Out Person - CORRECT ANSWERS Total loss of control.
Nonviolent Crisis Intervention - CORRECT ANSWERS Restraint is last
resort
Tension Reduction - CORRECT ANSWERS Decreases in emotional and
physical energy that occurs after a person acts out, regaining rational.
