1
Copyright © 2021 Pearson Education, Inc.
dt dt dt dt dt
VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) dt dt dt dt
Chapter 1 Service Information, Work Orders, and Vehicle Identification
dt d t d t dt dt dt dt dt dt
1) What type of information is commonly included in the owner's manual that would be a benefit to
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt
the service technician?
dt dt
A) Maintenance reminder light reset procedures dt dt dt dt
B) Tire pressure monitoring system reset procedures
dt dt dt dt dt
C) Maintenance items specifications dt dt
D) All of the above dt dt dt dt
Answer: D d t
Diff: 1 dt
Page Ref: 1 dt dt dt
Chapter Quiz: Yes dt d t
Objective: 1- d t
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
dt dt dt dt dt dt dt dt dt dt dt dt
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair order
dt dt d t dt dt dt dt dt dt dt dt dt dt dt
.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that an
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt
accident could cause faults due to hidden damage. Technician B says that some faults could be re
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt
lated to a previous repair. Which technician is correct?
dt dt dt dt dt dt dt dt
A) Technician A only dt dt
B) Technician B only dt dt
C) Both technicians A and B dt dt dt dt
D) Neither technician A nor B dt dt dt dt dt
Answer: C d t
Diff: 2 dt
Page Ref: 3 dt dt dt
Chapter Quiz: Yes dt d t
Objective: 1- d t
5 Explain why service records are important. 2017 ASE MAST:
dt dt dt dt dt dt dt dt dt
A0.C.04 Review vehicle service history.
d t dt dt dt dt
3) A campaign (recall) is mailed to the owner of a vehicle from the
dt dt. dt dt dt dt dt dt dt dt dt dt dt
A) vehicle manufacturer dt
B) local dealer dt
C) federal government dt
D) state or local government dt dt dt dt
Answer: A d t
Diff: 1 dt
Page Ref: 2 dt dt dt
Chapter Quiz: Yes dt d t
Objective: 1-3 Describe vehicle recalls and campaigns.
d t dt dt dt dt dt
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal eng
dt dt d t dt dt dt dt dt dt dt dt dt
ine operation, vehicle service history, service precautions, and technical service bulletins.
dt dt dt dt dt dt dt dt dt dt
2
Copyright © 2021 Pearson Education, Inc. dt dt dt dt dt
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
dt . dt dt dt dt dt dt dt
A) vehicle manufacturer dt
B) local dealer dt
C) federal government dt
D) state or local governmentdt dt dt dt
Answer: A d t
Diff: 1 dt
Page Ref: 2 dt dt dt
Chapter Quiz: Yes dt d t
Objective: 1-2 Explain the different types of service information.
d t dt dt dt dt dt dt dt
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal eng
dt dt d t dt dt dt dt dt dt dt dt dt
ine operation, vehicle service history, service precautions, and technical service bulletins.
dt dt dt dt dt dt dt dt dt dt
5) Four tenths of an hour is how many minutes?
dt dt dt dt dt dt dt dt
A) 14
B) 24
C) 34
D) 44
Answer: B d t
Diff: 1 dt
Page Ref: 4 dt dt dt
Chapter Quiz: Yes dt d t
Objective: 1-4 Discuss the importance of the work order.
d t dt dt dt dt dt dt dt
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair order
dt dt d t dt dt dt dt dt dt dt dt dt dt dt
.
6) What should the service technician document on the work order?
dt dt dt dt dt dt dt dt dt
A) The results of any inspections and tests
dt dt dt dt dt dt
B) What was replaced or serviced dt dt dt dt
C) The dimensions of the related component and comparison to factory specifications
dt dt dt dt dt dt dt dt dt dt
D) Any of the above dt dt dt dt
Answer: D d t
Diff: 1 dt
Page Ref: 3 dt dt dt
Chapter Quiz: Yes dt d t
Objective: 1-4 Discuss the importance of the work order.
d t dt dt dt dt dt dt dt
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
dt dt d t dt dt dt dt dt dt dt dt dt
ying information, customer concern, related service history, cause, and correction.
dt dt dt dt dt dt dt dt dt
7) The labor rate for each operation is included on the work order and is added by the
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt .
A) service technician dt
B) service advisor dt
C) shop owner or designated warranty person
dt dt dt dt dt
D) Any of the above dt dt dt dt
Answer: C d t
Diff: 1 dt
Page Ref: 3 dt dt dt
3
Copyright © 2021 Pearson Education, Inc. dt dt dt dt dt
VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
dt d t
Objective: 1-4 Discuss the importance of the work order.
d t dt dt dt dt dt dt dt
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
dt dt d t dt dt dt dt dt dt dt dt dt
ying information, customer concern, related service history, cause, and correction.
dt dt dt dt dt dt dt dt dt
4
Copyright © 2021 Pearson Education, Inc.
dt dt dt dt dt
VERIFIEDBRAINBOOSTER
Copyright © 2021 Pearson Education, Inc.
dt dt dt dt dt
VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) dt dt dt dt
Chapter 1 Service Information, Work Orders, and Vehicle Identification
dt d t d t dt dt dt dt dt dt
1) What type of information is commonly included in the owner's manual that would be a benefit to
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt
the service technician?
dt dt
A) Maintenance reminder light reset procedures dt dt dt dt
B) Tire pressure monitoring system reset procedures
dt dt dt dt dt
C) Maintenance items specifications dt dt
D) All of the above dt dt dt dt
Answer: D d t
Diff: 1 dt
Page Ref: 1 dt dt dt
Chapter Quiz: Yes dt d t
Objective: 1- d t
1 Discuss the importance of vehicle owner's manuals, service records, and service information.
dt dt dt dt dt dt dt dt dt dt dt dt
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair order
dt dt d t dt dt dt dt dt dt dt dt dt dt dt
.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that an
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt
accident could cause faults due to hidden damage. Technician B says that some faults could be re
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt
lated to a previous repair. Which technician is correct?
dt dt dt dt dt dt dt dt
A) Technician A only dt dt
B) Technician B only dt dt
C) Both technicians A and B dt dt dt dt
D) Neither technician A nor B dt dt dt dt dt
Answer: C d t
Diff: 2 dt
Page Ref: 3 dt dt dt
Chapter Quiz: Yes dt d t
Objective: 1- d t
5 Explain why service records are important. 2017 ASE MAST:
dt dt dt dt dt dt dt dt dt
A0.C.04 Review vehicle service history.
d t dt dt dt dt
3) A campaign (recall) is mailed to the owner of a vehicle from the
dt dt. dt dt dt dt dt dt dt dt dt dt dt
A) vehicle manufacturer dt
B) local dealer dt
C) federal government dt
D) state or local government dt dt dt dt
Answer: A d t
Diff: 1 dt
Page Ref: 2 dt dt dt
Chapter Quiz: Yes dt d t
Objective: 1-3 Describe vehicle recalls and campaigns.
d t dt dt dt dt dt
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal eng
dt dt d t dt dt dt dt dt dt dt dt dt
ine operation, vehicle service history, service precautions, and technical service bulletins.
dt dt dt dt dt dt dt dt dt dt
2
Copyright © 2021 Pearson Education, Inc. dt dt dt dt dt
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
dt . dt dt dt dt dt dt dt
A) vehicle manufacturer dt
B) local dealer dt
C) federal government dt
D) state or local governmentdt dt dt dt
Answer: A d t
Diff: 1 dt
Page Ref: 2 dt dt dt
Chapter Quiz: Yes dt d t
Objective: 1-2 Explain the different types of service information.
d t dt dt dt dt dt dt dt
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal eng
dt dt d t dt dt dt dt dt dt dt dt dt
ine operation, vehicle service history, service precautions, and technical service bulletins.
dt dt dt dt dt dt dt dt dt dt
5) Four tenths of an hour is how many minutes?
dt dt dt dt dt dt dt dt
A) 14
B) 24
C) 34
D) 44
Answer: B d t
Diff: 1 dt
Page Ref: 4 dt dt dt
Chapter Quiz: Yes dt d t
Objective: 1-4 Discuss the importance of the work order.
d t dt dt dt dt dt dt dt
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair order
dt dt d t dt dt dt dt dt dt dt dt dt dt dt
.
6) What should the service technician document on the work order?
dt dt dt dt dt dt dt dt dt
A) The results of any inspections and tests
dt dt dt dt dt dt
B) What was replaced or serviced dt dt dt dt
C) The dimensions of the related component and comparison to factory specifications
dt dt dt dt dt dt dt dt dt dt
D) Any of the above dt dt dt dt
Answer: D d t
Diff: 1 dt
Page Ref: 3 dt dt dt
Chapter Quiz: Yes dt d t
Objective: 1-4 Discuss the importance of the work order.
d t dt dt dt dt dt dt dt
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
dt dt d t dt dt dt dt dt dt dt dt dt
ying information, customer concern, related service history, cause, and correction.
dt dt dt dt dt dt dt dt dt
7) The labor rate for each operation is included on the work order and is added by the
dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt dt .
A) service technician dt
B) service advisor dt
C) shop owner or designated warranty person
dt dt dt dt dt
D) Any of the above dt dt dt dt
Answer: C d t
Diff: 1 dt
Page Ref: 3 dt dt dt
3
Copyright © 2021 Pearson Education, Inc. dt dt dt dt dt
VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
dt d t
Objective: 1-4 Discuss the importance of the work order.
d t dt dt dt dt dt dt dt
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
dt dt d t dt dt dt dt dt dt dt dt dt
ying information, customer concern, related service history, cause, and correction.
dt dt dt dt dt dt dt dt dt
4
Copyright © 2021 Pearson Education, Inc.
dt dt dt dt dt
VERIFIEDBRAINBOOSTER
