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ServiceNow CIS-HR Certification Exam
COMPLETE NEWEST QUESTIONS AND
VERIFIED SOLUTIONS LATEST UPDATE THIS
YEAR
QUESTION: In the Create Bulk Cases module, which Filter by options are available in the
dropdown? (Choose four.) - ANSWER-Upload File
User Criteria
HR Profiles
HR Criteria
QUESTION: If you have both Admin and HR Admin roles and wanted to configure an Access
Control for the Employee Relations Cases table, what must first be done? - ANSWER-From the
User dropdown in the banner, elevate your role to security_admin
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, Page 2 of 37
QUESTION: What type of information does the HR Profile contain? - ANSWER-Personal
employee data
QUESTION: How many User Criteria Records may be applied to a single KB or KB Article? -
ANSWER-Unlimited
QUESTION: In the base ServiceNow instance, how are User Criteria used? - ANSWER-To control
read and write access to Knowledge bases and articles
QUESTION: Which of the following are true for an HR application as it relates to the User
[sys_user] Table and the HR Profile [sn_hr_core.profile] Table? - ANSWER-Both are required.
QUESTION: In the base instance, what determines the conditions a Case must meet before it
can be assigned to an agent? - ANSWER-Matching Rules
QUESTION: What role is required, at a minimum, to view confidential HR Profile data? -
ANSWER-HR Basic [sn_hr_core.basic]
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QUESTION: What types of HR Document templates may be created in ServiceNow? (Choose
two.) - ANSWER-Document Templates
PDF document templates
Q; An HR Admin without the System Admin role can do what? (Choose three.) - ANSWER-
Modify the HR Administration > Properties
Create HR Criteria
Add users to groups
QUESTION: After the HR Admin [sn_hr_core.admin] role has been removed from the Admin
role, how may a user with only the Admin role add members to HR groups? - ANSWER-The
Admin can no longer add members to HR groups.
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, Page 4 of 37
QUESTION: What are the advantages of removing the HR Admin role from the system Admin
role after the HR Implementation tasks have been completed? (Choose two.) - ANSWER-This
ensures that HR has control over further HR configurations.
This ensures that confidential HR data is only accessible to users with an HR role.
QUESTION: What does ServiceNow now call the HR application? - ANSWER-HRSD - HR Service
Delivery
QUESTION: What defines an employee's access to the HR Service Portal / Employee Service
Center? - ANSWER-Client Roles
QUESTION: What kind of records do HR Requests create? - ANSWER-HR Cases
QUESTION: In the HR Guided Setup Module, why are some tasks locked in the Task view? -
ANSWER-They require a plugin to be activated first.
4
ServiceNow CIS-HR Certification Exam
COMPLETE NEWEST QUESTIONS AND
VERIFIED SOLUTIONS LATEST UPDATE THIS
YEAR
QUESTION: In the Create Bulk Cases module, which Filter by options are available in the
dropdown? (Choose four.) - ANSWER-Upload File
User Criteria
HR Profiles
HR Criteria
QUESTION: If you have both Admin and HR Admin roles and wanted to configure an Access
Control for the Employee Relations Cases table, what must first be done? - ANSWER-From the
User dropdown in the banner, elevate your role to security_admin
1
, Page 2 of 37
QUESTION: What type of information does the HR Profile contain? - ANSWER-Personal
employee data
QUESTION: How many User Criteria Records may be applied to a single KB or KB Article? -
ANSWER-Unlimited
QUESTION: In the base ServiceNow instance, how are User Criteria used? - ANSWER-To control
read and write access to Knowledge bases and articles
QUESTION: Which of the following are true for an HR application as it relates to the User
[sys_user] Table and the HR Profile [sn_hr_core.profile] Table? - ANSWER-Both are required.
QUESTION: In the base instance, what determines the conditions a Case must meet before it
can be assigned to an agent? - ANSWER-Matching Rules
QUESTION: What role is required, at a minimum, to view confidential HR Profile data? -
ANSWER-HR Basic [sn_hr_core.basic]
2
, Page 3 of 37
QUESTION: What types of HR Document templates may be created in ServiceNow? (Choose
two.) - ANSWER-Document Templates
PDF document templates
Q; An HR Admin without the System Admin role can do what? (Choose three.) - ANSWER-
Modify the HR Administration > Properties
Create HR Criteria
Add users to groups
QUESTION: After the HR Admin [sn_hr_core.admin] role has been removed from the Admin
role, how may a user with only the Admin role add members to HR groups? - ANSWER-The
Admin can no longer add members to HR groups.
3
, Page 4 of 37
QUESTION: What are the advantages of removing the HR Admin role from the system Admin
role after the HR Implementation tasks have been completed? (Choose two.) - ANSWER-This
ensures that HR has control over further HR configurations.
This ensures that confidential HR data is only accessible to users with an HR role.
QUESTION: What does ServiceNow now call the HR application? - ANSWER-HRSD - HR Service
Delivery
QUESTION: What defines an employee's access to the HR Service Portal / Employee Service
Center? - ANSWER-Client Roles
QUESTION: What kind of records do HR Requests create? - ANSWER-HR Cases
QUESTION: In the HR Guided Setup Module, why are some tasks locked in the Task view? -
ANSWER-They require a plugin to be activated first.
4
