Panera Team Lead Certification Test (2025-2026 Update) Real Past
Questions Solved Paper, Exams of Business Administration
(T/F) Shadowing requires the trainer to both demonstrate a task and explain
to the trainee what they are doing at the same time. - ANSWERTrue
What are the four key elements of training? - ANSWER1) Gauge
2) Share
3) Coach
4) Protect
Who in the cafe must the Team Lead meet with before starting their shift? -
ANSWERMIC & Departing Team Lead
(T/F) Protecting time to study is part of the Team Lead's responsibility when
training someone. - ANSWERTrue
Which statement is TRUE about the cafe's goal to keep items in stock? -
ANSWERMy zone should stay 100% stocked in all products through at least 2
PM.
When training, where do you find the goals for each station? - ANSWEROn
the first page of the training plan
, (T/F) When training in a service position, it's okay to start with trainees doing
the physical tasks while the Team Lead interacts with guests. - ANSWERTrue
How does the rule of "more than 2, I'm calling you" apply to Team Leads? -
ANSWERDelegating if aware of more than 2 tasks to complete in longer than
60 secs
What is the 60-second rule for Team Leads? - ANSWERIf you can't do it
yourself in less than 60 secs, delegate it to someone else
(T/F) "Engage" at Panera means being present and making a positive
connection. - ANSWERTrue
(T/F) Station-specific information on a training plan needs your explanation
and context before a trainee can fully understand it. - ANSWERTrue
Order of Importance for priorities - ANSWER1) Safety & Security
2) Guest
3) Product Quality & Availability
4) Scheduled of Timed
5) Routine
Which tactics are important when sharing information with a trainee? -
ANSWER1) Show, don't tell
2) Explain the goal behind a task
3) Refer to the training plan
Questions Solved Paper, Exams of Business Administration
(T/F) Shadowing requires the trainer to both demonstrate a task and explain
to the trainee what they are doing at the same time. - ANSWERTrue
What are the four key elements of training? - ANSWER1) Gauge
2) Share
3) Coach
4) Protect
Who in the cafe must the Team Lead meet with before starting their shift? -
ANSWERMIC & Departing Team Lead
(T/F) Protecting time to study is part of the Team Lead's responsibility when
training someone. - ANSWERTrue
Which statement is TRUE about the cafe's goal to keep items in stock? -
ANSWERMy zone should stay 100% stocked in all products through at least 2
PM.
When training, where do you find the goals for each station? - ANSWEROn
the first page of the training plan
, (T/F) When training in a service position, it's okay to start with trainees doing
the physical tasks while the Team Lead interacts with guests. - ANSWERTrue
How does the rule of "more than 2, I'm calling you" apply to Team Leads? -
ANSWERDelegating if aware of more than 2 tasks to complete in longer than
60 secs
What is the 60-second rule for Team Leads? - ANSWERIf you can't do it
yourself in less than 60 secs, delegate it to someone else
(T/F) "Engage" at Panera means being present and making a positive
connection. - ANSWERTrue
(T/F) Station-specific information on a training plan needs your explanation
and context before a trainee can fully understand it. - ANSWERTrue
Order of Importance for priorities - ANSWER1) Safety & Security
2) Guest
3) Product Quality & Availability
4) Scheduled of Timed
5) Routine
Which tactics are important when sharing information with a trainee? -
ANSWER1) Show, don't tell
2) Explain the goal behind a task
3) Refer to the training plan
