MENG 540 FINAL EXAM QUESTIONS AND ANSWERS | 2025/2026 UPDATE | WITH
COMPLETE SOLUTION!!
540 Mission - (ANSWER)To help you transition from being an engineering-trained individual contributor
to effectively managing and leading others.
What were the issues with the James Webb Telescope? - (ANSWER)5B over budget, low work process
efficiency, screws fell off the telescope shield when shaken, no one would share bad news/low team
trust
What was Greg Robinson able to do for the James Webb Telescope? - (ANSWER)he was able to improve
team trust with wise leadership; work process efficiency increased and managers were more willing to
share bad news; successful launch on christmas day 2021
Difficult Conversation guide - (ANSWER)Create a constructive climate for authentic conversation; frame
the conversation; state the issue; listen, discuss, resolve; agree on action plan; close
Authority - (ANSWER)power to influence or command
Sources of Authority - (ANSWER)positive presence, confidence & courage, care for humans, deep desire
to help your team succeed, your technical and management expertise, your position/title
What helped strengthen Greg robinson's sources of authority? - (ANSWER)He would sit with his
colleagues during lunch; he cared about people and people were able to share bad news with him
Satya Nadella relevance - (ANSWER)Valued continued learning and a "growth mindset"
5 learnings from Eugene Kranz's leadership - (ANSWER)Pre-Crisis Planning, Mission-Focus, Template for
superior team (develop a competence standard), Engage/Empower/Lead, Be Effective: use all tools.
How did Eugene Kranz's changes contribute to Apollo 13's safe return? - (ANSWER)Uniformity of
decision making + seamless decision handoffs, minimized "us" vs. "them" & sense of owning the
position, strengthened focus on mission, full use of individual capabilities
, MENG 540 FINAL EXAM QUESTIONS AND ANSWERS | 2025/2026 UPDATE | WITH
COMPLETE SOLUTION!!
Google's Keys to an Effective Team (5) - (ANSWER)Psychological Safety, Dependability, Structure &
Clarity, Meaning of Work, Impact of Work.
5 dysfunctions of a team - (ANSWER)1. Absence of trust
2. Fear of conflict
3. Lack of commitment
4. Avoidance of accountability
5. Inattention to results
How to prevent the 5 dysfunctions of a team - (ANSWER)Establish vulnerability based trust, encourage
healthy conflict, earn commitment, foster peer to peer accountability, focus on team results.
Leading Teams Note, Polzer: Sustained Effectiveness requires attention to 3 dimensions--what are
these? - (ANSWER)Quality of team's output, team members abilities to increase their capacity to work
together effectively over time, the extent to which the team meets its members individual needs.
What 3 things should a manager consider when determining if a team is required? - (ANSWER)Task
complexity, task interdependence, task objectives
What should a manager consider when choosing team members - (ANSWER)Individual Skills (IP and
technical skills), Diversity, Leadership Arrangement
Process Losses - (ANSWER)Process losses refer to reductions in group performance due to problems of
coordination, communication and motivation. Formal Team processes can mitigate process losses.
What do effective virtual teams do? - (ANSWER)establish common ground despite their dispersed
locations and/or cultures. Appropriate IT can help develop common ground and improve virtual team
interaction
5 Leadership Practices (kouzes & posner) - (ANSWER)Model the Way, Inspire a Shared Vision, Challenge
the Process, Enable Others to Act, Encourage the Heart
COMPLETE SOLUTION!!
540 Mission - (ANSWER)To help you transition from being an engineering-trained individual contributor
to effectively managing and leading others.
What were the issues with the James Webb Telescope? - (ANSWER)5B over budget, low work process
efficiency, screws fell off the telescope shield when shaken, no one would share bad news/low team
trust
What was Greg Robinson able to do for the James Webb Telescope? - (ANSWER)he was able to improve
team trust with wise leadership; work process efficiency increased and managers were more willing to
share bad news; successful launch on christmas day 2021
Difficult Conversation guide - (ANSWER)Create a constructive climate for authentic conversation; frame
the conversation; state the issue; listen, discuss, resolve; agree on action plan; close
Authority - (ANSWER)power to influence or command
Sources of Authority - (ANSWER)positive presence, confidence & courage, care for humans, deep desire
to help your team succeed, your technical and management expertise, your position/title
What helped strengthen Greg robinson's sources of authority? - (ANSWER)He would sit with his
colleagues during lunch; he cared about people and people were able to share bad news with him
Satya Nadella relevance - (ANSWER)Valued continued learning and a "growth mindset"
5 learnings from Eugene Kranz's leadership - (ANSWER)Pre-Crisis Planning, Mission-Focus, Template for
superior team (develop a competence standard), Engage/Empower/Lead, Be Effective: use all tools.
How did Eugene Kranz's changes contribute to Apollo 13's safe return? - (ANSWER)Uniformity of
decision making + seamless decision handoffs, minimized "us" vs. "them" & sense of owning the
position, strengthened focus on mission, full use of individual capabilities
, MENG 540 FINAL EXAM QUESTIONS AND ANSWERS | 2025/2026 UPDATE | WITH
COMPLETE SOLUTION!!
Google's Keys to an Effective Team (5) - (ANSWER)Psychological Safety, Dependability, Structure &
Clarity, Meaning of Work, Impact of Work.
5 dysfunctions of a team - (ANSWER)1. Absence of trust
2. Fear of conflict
3. Lack of commitment
4. Avoidance of accountability
5. Inattention to results
How to prevent the 5 dysfunctions of a team - (ANSWER)Establish vulnerability based trust, encourage
healthy conflict, earn commitment, foster peer to peer accountability, focus on team results.
Leading Teams Note, Polzer: Sustained Effectiveness requires attention to 3 dimensions--what are
these? - (ANSWER)Quality of team's output, team members abilities to increase their capacity to work
together effectively over time, the extent to which the team meets its members individual needs.
What 3 things should a manager consider when determining if a team is required? - (ANSWER)Task
complexity, task interdependence, task objectives
What should a manager consider when choosing team members - (ANSWER)Individual Skills (IP and
technical skills), Diversity, Leadership Arrangement
Process Losses - (ANSWER)Process losses refer to reductions in group performance due to problems of
coordination, communication and motivation. Formal Team processes can mitigate process losses.
What do effective virtual teams do? - (ANSWER)establish common ground despite their dispersed
locations and/or cultures. Appropriate IT can help develop common ground and improve virtual team
interaction
5 Leadership Practices (kouzes & posner) - (ANSWER)Model the Way, Inspire a Shared Vision, Challenge
the Process, Enable Others to Act, Encourage the Heart
