Chapter 1: AMA CPM Module: Enhancing Communication Skills Quiz
What is the best way to communicate when you Two-way communication
want to have a sensitive conversation with
someone, without them feeling singled out or
embarrassed, while also allowing you to read
nonverbal cues?
What is an appropriate gesture to use during a Use your hands to illustrate and explain, if it adds to understanding
professional conversation?
What do you want to avoid during active Probing
listening?
What is NOT one of the four components of Advising
active listening?
Having worked for a specific function for many Rather than share every detail of their results, apply only appropriate structures for the
years, a senior staff member is very detailed in intended result.
their reporting. Their direct manager always
gives them positive feedback in performance
reviews. However, there have been several
functional managers and their staff who have
lamented the length and complexity of results.
The following would be the BEST approach for
the team to adapt:
What is paraphrasing useful for? Confirming understanding of next steps.
What is the best way to communicate when you Two-way communication
want to have a sensitive conversation with
someone, without them feeling singled out or
embarrassed, while also allowing you to read
nonverbal cues?
What is an appropriate gesture to use during a Use your hands to illustrate and explain, if it adds to understanding
professional conversation?
What do you want to avoid during active Probing
listening?
What is NOT one of the four components of Advising
active listening?
Having worked for a specific function for many Rather than share every detail of their results, apply only appropriate structures for the
years, a senior staff member is very detailed in intended result.
their reporting. Their direct manager always
gives them positive feedback in performance
reviews. However, there have been several
functional managers and their staff who have
lamented the length and complexity of results.
The following would be the BEST approach for
the team to adapt:
What is paraphrasing useful for? Confirming understanding of next steps.
