BAO EXAM QUESTIONS & ANSWERS - JURIS.
What is a burial site? - Answer -Land containing human remains that is not a cemetery.
What are Bylaws? - Answer -Rules under which the cemetery or crematorium is
operated.
What is a cemetery? - Answer -Land that, in the prescribed circumstances, has been
otherwise set aside for the interment of human remains.
What is a columbarian? - Answer -A structure designed for the purpose of interring
cremated human remains in niches or compartments.
What is a crematorium? - Answer -A building that is fitted with appliances for the
purpose of cremating human remains
What does embalm mean? - Answer -To preserve and disinfect all or part of a dead
human body by any means other than by refrigeration, but does not include religious
rites relating to the washing of a body
What is an interment rights holder? - Answer -The person who holds the interment
rights with respect to a lot whether the person be the purchaser of the rights.
What are licensed supplies? - Answer -Caskets and markers and any other supplies
that are sold by a person licensed under this Act.
What is a mausoleum? - Answer -A structure, other than a columbarium, used as a
place for the interment of human remains in tombs, crypts or compartments.
What is the structure of the BAO? - Answer -- The CEO/Registrar- and a 10-member
Board of Directors who provide clarification and recommendation
What makes up that board of directors? - Answer --Four directors selected based on
their skills and governance experience (can have no direct interest in the bereavement
sector) that will serve a 1-, 2- or 3-year term-Three appointed directors who are selected
and appointed by the Minister of Government and Consumer Services, for terms
determined by the minister-Three elected directors who are also the chairs of the 3
advisory committees.
What are the 3 advisory committees? - Answer -Funeral and Transfer Services
Advisory Committee-Cemetery, Crematorium, Municipal Advisory Committee-Faith-
Based Advisory Committee
What makes up the Funeral and Transfer Services Advisory Committee? - Answer -7
funeral directors or funeral establishment operators who are licensed in good standing.
,At least 1 from a small population (1000-29,999)
2 from a medium population (30,000-99,999)
1 from a large population (100,000+)
1 transfer service operator, licensed in good standing
1 consumer representative (from a recognized consumer organization or with interest
and expertise in consumer protection in the bereavement sector).
What makes up the Cemetery, Crematorium, Municipal Advisory Committee? - Answer
-6 cemetery operators.
1 from a not-for-profit
1 commercial
2 religious
2 municipally owned/operated, each representing different populations
2 crematorium operators
1 consumer representative (from a recognized consumer organization or with interest or
expertise in consumer protection in the bereavement industry).
What makes up the Faith-Based Advisory Committee? - Answer -Anglican, Hindu,
Jewish, Muslim, Orthodox Christian, Roman Catholic, Sikh, United, One faith or belief
group not mentioned.
Can the registrar be a director? - Answer -No.
Can a person operate a cemetery, or hold themself out as the operator of a cemetery
without being licensed to do so? - Answer -No.
Who can sell or offer to sell interment rights, scattering rights or cemetery services to
the public? - Answer -The person who holds a prescribed licence and is acting on
behalf of a cemetery operator.
Who can operate a funeral establishment? - Answer -The person who is licensed to do
so.
Where is a license not required with respect to rites and services? - Answer -A place of
worship.
Who can operate a transfer service? - Answer -The person that is licensed as a
transfer service operator or a funeral establishment operator.
What would make you not entitled to hold a license? - Answer -The person is in
contravention of this Act or the regulations. The applicant must not b a corporation.
Can the registrar refuse to issue a license? - Answer -The registrar may refuse to
renew a licence or may suspend or revoke a licence if of the opinion that the licensee is
not entitled to a licence under section 14 or the licensee is in breach of a condition of
the licence
, The registrar shall notify an applicant or licensee in writing if he or she proposes to? -
Answer -Refuse to issue or renew a licence,
suspend or revoke a licence; or
(apply conditions to a licence or renewal of a licence to which the applicant or licensee
has not consented.
How much notice do you need to give the Tribunal to appeal? - Answer -The applicant
or licensee is entitled to a hearing by the Tribunal if the applicant or licensee mails or
delivers, within 15 days after service of the notice, a written request for a hearing to the
registrar and to the Tribunal.
When can you contact people? - Answer -At their request.
What tied sales are permitted? - Answer -example: Use of a vehicle-Drivers
How long does the operator have to refund the money of a cancelled contract after a
notice of cancellation? - Answer -Within 30 days of receiving the notice, refund to the
purchaser all money received under the contract together with the amounts that are
prescribed.
What is the 30 day cooling off period? - Answer -The purchaser is entitled to cancel
within 30 days.
What happens when a contract is cancelled after the 30 day cool down period? -
Answer -The establishment must refund any outstanding amount but may retain 10% of
the contract total to a maximum of $350
An operator who receives a notice of cancellation under subsection (3) shall, within 30
days of receiving the notice, refund to the purchaser, - Answer -(a) all money received
under the contract, together with the amounts that are prescribed, less a prescribed
amount, if none of the licensed supplies and services under the contract have been
provided at the time the contract is cancelled; and
(b) the amount specified in clause (a), less the value of the supplies and services that
have been provided, if part of the licensed supplies and services have been provided in
accordance with the contract at the time the purchaser cancels the contract
Other persons to cancel contract? - Answer -The right to cancel a contract and get a
refund, as outlined in certain sections, can be used by people other than the purchaser
if the rules allow it. Additionally, the refund can be given to those other people, as long
as the regulations say so.
Under section 52 of the legislation, what are the requirements for an operator when
receiving money for the sale of licensed supplies or services in advance, and how must
that money be handled according to the regulations? - Answer -Operators must have
trust accounts or funds as required by the rules.
What is a burial site? - Answer -Land containing human remains that is not a cemetery.
What are Bylaws? - Answer -Rules under which the cemetery or crematorium is
operated.
What is a cemetery? - Answer -Land that, in the prescribed circumstances, has been
otherwise set aside for the interment of human remains.
What is a columbarian? - Answer -A structure designed for the purpose of interring
cremated human remains in niches or compartments.
What is a crematorium? - Answer -A building that is fitted with appliances for the
purpose of cremating human remains
What does embalm mean? - Answer -To preserve and disinfect all or part of a dead
human body by any means other than by refrigeration, but does not include religious
rites relating to the washing of a body
What is an interment rights holder? - Answer -The person who holds the interment
rights with respect to a lot whether the person be the purchaser of the rights.
What are licensed supplies? - Answer -Caskets and markers and any other supplies
that are sold by a person licensed under this Act.
What is a mausoleum? - Answer -A structure, other than a columbarium, used as a
place for the interment of human remains in tombs, crypts or compartments.
What is the structure of the BAO? - Answer -- The CEO/Registrar- and a 10-member
Board of Directors who provide clarification and recommendation
What makes up that board of directors? - Answer --Four directors selected based on
their skills and governance experience (can have no direct interest in the bereavement
sector) that will serve a 1-, 2- or 3-year term-Three appointed directors who are selected
and appointed by the Minister of Government and Consumer Services, for terms
determined by the minister-Three elected directors who are also the chairs of the 3
advisory committees.
What are the 3 advisory committees? - Answer -Funeral and Transfer Services
Advisory Committee-Cemetery, Crematorium, Municipal Advisory Committee-Faith-
Based Advisory Committee
What makes up the Funeral and Transfer Services Advisory Committee? - Answer -7
funeral directors or funeral establishment operators who are licensed in good standing.
,At least 1 from a small population (1000-29,999)
2 from a medium population (30,000-99,999)
1 from a large population (100,000+)
1 transfer service operator, licensed in good standing
1 consumer representative (from a recognized consumer organization or with interest
and expertise in consumer protection in the bereavement sector).
What makes up the Cemetery, Crematorium, Municipal Advisory Committee? - Answer
-6 cemetery operators.
1 from a not-for-profit
1 commercial
2 religious
2 municipally owned/operated, each representing different populations
2 crematorium operators
1 consumer representative (from a recognized consumer organization or with interest or
expertise in consumer protection in the bereavement industry).
What makes up the Faith-Based Advisory Committee? - Answer -Anglican, Hindu,
Jewish, Muslim, Orthodox Christian, Roman Catholic, Sikh, United, One faith or belief
group not mentioned.
Can the registrar be a director? - Answer -No.
Can a person operate a cemetery, or hold themself out as the operator of a cemetery
without being licensed to do so? - Answer -No.
Who can sell or offer to sell interment rights, scattering rights or cemetery services to
the public? - Answer -The person who holds a prescribed licence and is acting on
behalf of a cemetery operator.
Who can operate a funeral establishment? - Answer -The person who is licensed to do
so.
Where is a license not required with respect to rites and services? - Answer -A place of
worship.
Who can operate a transfer service? - Answer -The person that is licensed as a
transfer service operator or a funeral establishment operator.
What would make you not entitled to hold a license? - Answer -The person is in
contravention of this Act or the regulations. The applicant must not b a corporation.
Can the registrar refuse to issue a license? - Answer -The registrar may refuse to
renew a licence or may suspend or revoke a licence if of the opinion that the licensee is
not entitled to a licence under section 14 or the licensee is in breach of a condition of
the licence
, The registrar shall notify an applicant or licensee in writing if he or she proposes to? -
Answer -Refuse to issue or renew a licence,
suspend or revoke a licence; or
(apply conditions to a licence or renewal of a licence to which the applicant or licensee
has not consented.
How much notice do you need to give the Tribunal to appeal? - Answer -The applicant
or licensee is entitled to a hearing by the Tribunal if the applicant or licensee mails or
delivers, within 15 days after service of the notice, a written request for a hearing to the
registrar and to the Tribunal.
When can you contact people? - Answer -At their request.
What tied sales are permitted? - Answer -example: Use of a vehicle-Drivers
How long does the operator have to refund the money of a cancelled contract after a
notice of cancellation? - Answer -Within 30 days of receiving the notice, refund to the
purchaser all money received under the contract together with the amounts that are
prescribed.
What is the 30 day cooling off period? - Answer -The purchaser is entitled to cancel
within 30 days.
What happens when a contract is cancelled after the 30 day cool down period? -
Answer -The establishment must refund any outstanding amount but may retain 10% of
the contract total to a maximum of $350
An operator who receives a notice of cancellation under subsection (3) shall, within 30
days of receiving the notice, refund to the purchaser, - Answer -(a) all money received
under the contract, together with the amounts that are prescribed, less a prescribed
amount, if none of the licensed supplies and services under the contract have been
provided at the time the contract is cancelled; and
(b) the amount specified in clause (a), less the value of the supplies and services that
have been provided, if part of the licensed supplies and services have been provided in
accordance with the contract at the time the purchaser cancels the contract
Other persons to cancel contract? - Answer -The right to cancel a contract and get a
refund, as outlined in certain sections, can be used by people other than the purchaser
if the rules allow it. Additionally, the refund can be given to those other people, as long
as the regulations say so.
Under section 52 of the legislation, what are the requirements for an operator when
receiving money for the sale of licensed supplies or services in advance, and how must
that money be handled according to the regulations? - Answer -Operators must have
trust accounts or funds as required by the rules.
