MGM101 Chapter 1 Exam Questions and
Correct Answers
manager - ANSWER Someone who coordinates and oversees the work of other people so
organizational goals can be accomplished
first-line (or front-line) managers - ANSWER Managers at the lowest level of the organization
who manage the work of nonmanagerial employees who are directly or indirectly involved with
the production or creation of the organization's products
middle managers - ANSWER Managers between the first-line level and the top level of the
organization who manage the work of first-line managers
top managers - ANSWER Managers at or near the top level of the organization who are
responsible for making organization-wide decisions and establishing the plans and goals that
affect the entire organization
organization - ANSWER A deliberate arrangement of people who act together to accomplish
some specific purpose
management - ANSWER Coordinating work activities with and through other people so the
activities are completed efficiently and effectively
efficiency - ANSWER Getting the most output from the least amount of inputs; referred to as
"doing things right"
effectiveness - ANSWER Completing activities so that organizational goals are achieved; referred
to as "doing the right things"
management functions - ANSWER Planning, organizing, leading, and controlling
planning - ANSWER A management function that involves defining goals, establishing a strategy
for achieving those goals, and developing plans to integrate and coordinate activities
organizing - ANSWER A management function that involves determining what tasks are to be
done, who is to do them, how the tasks are to be grouped, who reports to whom, and where
decisions are to be made
Correct Answers
manager - ANSWER Someone who coordinates and oversees the work of other people so
organizational goals can be accomplished
first-line (or front-line) managers - ANSWER Managers at the lowest level of the organization
who manage the work of nonmanagerial employees who are directly or indirectly involved with
the production or creation of the organization's products
middle managers - ANSWER Managers between the first-line level and the top level of the
organization who manage the work of first-line managers
top managers - ANSWER Managers at or near the top level of the organization who are
responsible for making organization-wide decisions and establishing the plans and goals that
affect the entire organization
organization - ANSWER A deliberate arrangement of people who act together to accomplish
some specific purpose
management - ANSWER Coordinating work activities with and through other people so the
activities are completed efficiently and effectively
efficiency - ANSWER Getting the most output from the least amount of inputs; referred to as
"doing things right"
effectiveness - ANSWER Completing activities so that organizational goals are achieved; referred
to as "doing the right things"
management functions - ANSWER Planning, organizing, leading, and controlling
planning - ANSWER A management function that involves defining goals, establishing a strategy
for achieving those goals, and developing plans to integrate and coordinate activities
organizing - ANSWER A management function that involves determining what tasks are to be
done, who is to do them, how the tasks are to be grouped, who reports to whom, and where
decisions are to be made
