Page 1 of 101
DUMP EXAM NEW VERSION QUESTIONS AND
CORRECT VERIFIED ANSWERS LATEST UPDATE JUST
RELEASED THIS YEAR
Question: NO.11
A user calls a technician to report issues when logging in to a vendor's website. The technician is
able to log in successfully before going to the office. However, the technician is unable to log in
when in the user's office. The user also informs the technician of strange pop-up notifications.
Which of the following are the MOST likely causes of these issues? (Choose two.)
(A). System files have been deleted
(B). Proxy settings are configured improperly
(C). The OS has been updated recently
(D). There are disabled services on the vendor website
(E). Program file permissions have changed recently
(F). There is a rogue anti-malware program - CORRECT ANSWER✔✔B F
1
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Question: NO.12
A customer Is having trouble opening several files on a computer. The customer renames one of
the files, but then the correct program will no longer open it. Which of the following settings is a
solution to the issue?
(A). Set the view options to detail.
(B). Hide the extensions.
(C). Utilize Credential Manager.
(D). View the system files - CORRECT ANSWER✔✔B
Question: NO.13
A help desk technician needs to make administrative changes securely on a remote user's
machine. The user must be logged off when the changes are made. Which of the following tools
would the technician MOST likely use?
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,Page 3 of 101
(A). RDP
(B). Virtual network computing
(C). Microsoft Remote Assistance
(D). SFTP - CORRECT ANSWER✔✔B
Question: NO.14
Joe, a mobile device user, reached his monthly quota of data about halfway through the current
billing cycle. Joe contacts a technician to identify potential issues with the mobile device, as his
usage patterns have not changed over the past month. Which of the following is MOST likely
causing this issue?
(A). There are unintended WiFi connections
(B). Location tracking has been enabled
(C). Applications are causing high resource utilization.
(D). Malware is causing excessive data transmission - CORRECT ANSWER✔✔A
3
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, Page 4 of 101
NO.60 A technician is implementing a change to a piece of production environment. The change
is
causing other several other problem to occur. Which of the following should the technician do
NEXT?
A. Complete the change to the prod ction environment within the attotted time frame.
B. Attempt to recreate the issues in QA environment troubleshoot them quickly.
C. Begin following the back-out plan that was outlined in the planning meeting.
D. Complete a risk analysis of the new changes and their potential impact on other systems -
CORRECT ANSWER✔✔B
Question: NO.1
Which of the following Windows Enterprise OS version Offers BitLocker as a feature that can be
enabled?
(A). Windows 7
4
SUCCESS!
DUMP EXAM NEW VERSION QUESTIONS AND
CORRECT VERIFIED ANSWERS LATEST UPDATE JUST
RELEASED THIS YEAR
Question: NO.11
A user calls a technician to report issues when logging in to a vendor's website. The technician is
able to log in successfully before going to the office. However, the technician is unable to log in
when in the user's office. The user also informs the technician of strange pop-up notifications.
Which of the following are the MOST likely causes of these issues? (Choose two.)
(A). System files have been deleted
(B). Proxy settings are configured improperly
(C). The OS has been updated recently
(D). There are disabled services on the vendor website
(E). Program file permissions have changed recently
(F). There is a rogue anti-malware program - CORRECT ANSWER✔✔B F
1
SUCCESS!
,Page 2 of 101
Question: NO.12
A customer Is having trouble opening several files on a computer. The customer renames one of
the files, but then the correct program will no longer open it. Which of the following settings is a
solution to the issue?
(A). Set the view options to detail.
(B). Hide the extensions.
(C). Utilize Credential Manager.
(D). View the system files - CORRECT ANSWER✔✔B
Question: NO.13
A help desk technician needs to make administrative changes securely on a remote user's
machine. The user must be logged off when the changes are made. Which of the following tools
would the technician MOST likely use?
2
SUCCESS!
,Page 3 of 101
(A). RDP
(B). Virtual network computing
(C). Microsoft Remote Assistance
(D). SFTP - CORRECT ANSWER✔✔B
Question: NO.14
Joe, a mobile device user, reached his monthly quota of data about halfway through the current
billing cycle. Joe contacts a technician to identify potential issues with the mobile device, as his
usage patterns have not changed over the past month. Which of the following is MOST likely
causing this issue?
(A). There are unintended WiFi connections
(B). Location tracking has been enabled
(C). Applications are causing high resource utilization.
(D). Malware is causing excessive data transmission - CORRECT ANSWER✔✔A
3
SUCCESS!
, Page 4 of 101
NO.60 A technician is implementing a change to a piece of production environment. The change
is
causing other several other problem to occur. Which of the following should the technician do
NEXT?
A. Complete the change to the prod ction environment within the attotted time frame.
B. Attempt to recreate the issues in QA environment troubleshoot them quickly.
C. Begin following the back-out plan that was outlined in the planning meeting.
D. Complete a risk analysis of the new changes and their potential impact on other systems -
CORRECT ANSWER✔✔B
Question: NO.1
Which of the following Windows Enterprise OS version Offers BitLocker as a feature that can be
enabled?
(A). Windows 7
4
SUCCESS!
