HOST 280 Hospitality Supervisor - AHLEI Final Certification Exam Review QUESTIONS WITH ANSWERS

HOST 280 Hospitality Supervisor - AHLEI
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Final Certification Exam Review
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QUESTIONS WITH ANSWERS |\ |\




CH1 What is true about available resources within
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hospitality? - CORRECT ANSWERS ✔✔pg.8 limited in |\ |\ |\ |\ |\ |\ |\



supply


Therefore, must determine the best way to use available
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resources to reach organizational goals|\ |\ |\ |\




ch1 Supervisors must decide how best to use available
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resources to reach their goals because all resources are?
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A. Highly perishable
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B. Of equal value
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C. limited in supply
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D. Company owned property - CORRECT ANSWERS ✔✔C.
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limited in supply |\ |\




pg.8 Therefore, must determine the best way to use
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available resources to reach organizational goals
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,CH1 In a larger organization, who directs the work of the
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supervisors? - CORRECT ANSWERS ✔✔pg.7 Managers |\ |\ |\ |\ |\




who often have been promoted from a supervisory role
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ch1 In larger hospitality organizations, who direct the
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work of supervisors?|\ |\




A. Managers
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B. Middle Managers
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C. Top Managers
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D. District Managers - CORRECT ANSWERS ✔✔A.
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Managers


pg.7 who often have been promoted from a supervisory
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role


CH1 What are the three most important concepts for
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supervisors? - CORRECT ANSWERS ✔✔pg.8 Authority, |\ |\ |\ |\ |\ |\



Delegation, and Responsibility |\ |\




CH1 Why is it essential to delegate? - CORRECT ANSWERS
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✔✔pg.8 Shortage of time
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,Because a supervisor can't personally perform all of the
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tasks assigned to his or her department or work area
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ch1 Why must good supervisors delegate some tasks for
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which they are responsible?|\ |\ |\




A. Shortage of time
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B. Insufficient funds
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C. Lack of skills
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D. Inability to prioritize - CORRECT ANSWERS ✔✔A.
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Shortage of time |\ |\




pg.8 Because a supervisor can't personally perform all of
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the tasks assigned to his or her department or work area
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CH1 What is the definition of "controlling?" - CORRECT
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ANSWERS ✔✔pg.9 The supervisory task of measuring |\ |\ |\ |\ |\ |\ |\



actual results against expected results.
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Also refers to safeguarding the operation's property and
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revenue.


ch1 What activity is performed when supervisors compare
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their actual results to their projected results?
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, A. Organizing
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B. Directing
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C. Controlling
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D. Planning - CORRECT ANSWERS ✔✔C. Controlling
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pg.9 The supervisory task of measuring actual results
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against expected results. |\ |\ |\




Also refers to safeguarding the operation's property and
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revenue.


CH1 What are supervisors' most important control tools? -
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CORRECT ANSWERS ✔✔pg.9 Operating budgets
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because they indicate revenue and expense expectations.
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ch1 What are a supervisor's most important control tools?
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A. Job Descriptions
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B. Operating Budgets
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C. Marketing Plans
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