1|Page
MHA 708 Medical Quality Management Questions and
Answers with Solutions UPDATED!!!
Quality of Care: - ANSWER "the degree to which health services
increase the likelihood of desired health outcomes and are
consistent with current professional knowledge ". (IOM)
Basics of Medical Quality - ANSWER ---Hx of Quality
Management
---Purpose and Philosophy of Quality Management
-------Accountability for use of clinical, financial and physical
resources
------Continuously develop and improve the services provided
------Improve clinical outcomes
Improvement projects are often prompted by an adverse event
or a complaint - ANSWER -When planned for:
---High impact preferred and high priority more so
---Evidence-based and linked to clinical
outcomes/efficiency/satisfaction
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7 Step Model for Process Mapping - ANSWER 1. Identify the
potential target
2. What is Optimal Practice?
3.What is our Current Practice?
4. Identify discrepancies between Current and Optimal.
Speculate why?
5. Develop a strategy for Practice Improvement
6. Assess the likely effectiveness and cost of the Improvement
Strategy
7.Determine if the Improvement Strategy should be
implemented
Flow Charts - ANSWER ---Identify as the actual flow or sequence
of events in a process
---Clearly identifies the boundaries of the process with a distinct
beginning and end
---May show unexpected complexity, problem areas,
redundancy and unnecessary loops where are simplification
and standardization may be possible
---Highlights areas where additional data can be collected and
researched
MHA 708 Medical Quality Management Questions and
Answers with Solutions UPDATED!!!
Quality of Care: - ANSWER "the degree to which health services
increase the likelihood of desired health outcomes and are
consistent with current professional knowledge ". (IOM)
Basics of Medical Quality - ANSWER ---Hx of Quality
Management
---Purpose and Philosophy of Quality Management
-------Accountability for use of clinical, financial and physical
resources
------Continuously develop and improve the services provided
------Improve clinical outcomes
Improvement projects are often prompted by an adverse event
or a complaint - ANSWER -When planned for:
---High impact preferred and high priority more so
---Evidence-based and linked to clinical
outcomes/efficiency/satisfaction
, 2|Page
7 Step Model for Process Mapping - ANSWER 1. Identify the
potential target
2. What is Optimal Practice?
3.What is our Current Practice?
4. Identify discrepancies between Current and Optimal.
Speculate why?
5. Develop a strategy for Practice Improvement
6. Assess the likely effectiveness and cost of the Improvement
Strategy
7.Determine if the Improvement Strategy should be
implemented
Flow Charts - ANSWER ---Identify as the actual flow or sequence
of events in a process
---Clearly identifies the boundaries of the process with a distinct
beginning and end
---May show unexpected complexity, problem areas,
redundancy and unnecessary loops where are simplification
and standardization may be possible
---Highlights areas where additional data can be collected and
researched
