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NEA-BC CERTIFICATION TEST EXAM ACTUAL
PREP QUESTIONS AND WELL REVISED
ANSWERS - LATEST AND COMPLETE UPDATE
WITH VERIFIED SOLUTIONS – ASSURES PASS
A concentration on key aspects of the work environment, specifically the people,
the physical environment, and the job resources, can enhance healthcare working
conditions. This is an exam of:
a. Effective decision-making
b. Transactional leadership
c. Transformational leadership
d. Meaningful recognition - ANSWER: c. Transformational leadership
This transforms through contextual and cultural changes that relate to the people,
physical environment and job resources. The leader is aware of all that is going on
in the organization.
A key consideration in the process of group dynamics for the nurse manager to
remember is that the stage of group formation a where work is most effective is
the:
a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage - ANSWER: d. Performing stage
The performing stage is the final stage of group formation, where the energy of the
group is focused on achieving its goals in a collaborative atmosphere.
Forming: In the beginning, when a new team forms, individuals will be unsure of
the team's purpose, how they fit in, and whether they'll work well with one another.
They may be anxious, curious, or excited to get going. However they feel, they'll
be looking to the team leader for direction. This may take some time, as people get
to know their new colleagues and one another's ways of working.
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Storming: people start to push against the established boundaries. Conflict or
friction can also arise between team members as their true characters - and their
preferred ways of working - surface and clash with other people's. At this stage
team members may challenge your authority or management style, or even the
team's mission.
Norming: People start to resolve their differences, appreciate one another's
strengths, and respect your authority as a leader. Now that they know one another
better, your team members will feel more comfortable asking for help and offering
constructive feedback.
A model that treats errors as system failures and encourages error identification
and correction without placing blame on individuals in an attempt to improve
patient safety is called:
a. Just culture
b. Emotional intelligence
c. Transformational Leadership
d. Appreciative Inquiry - ANSWER: a. Just culture
In a just culture, patient safety is enhanced by treating errors as system failures and
encouraging error identification and correction without placing blame on
individuals.
A nurse leader feels there are issues on the unit preventing the staff from
improving their patient experience scores. Evidence-based practices have been
identified, education provided, and strategies implemented. However, results are
not improving. What qualitative design could be used to gain insight into future
strategies?
a. Ethnographic
b. Predictive
c. Descriptive
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d. Case Study - ANSWER: a. Ethnographic
Helps describe the culture within which people live their daily lives and the impact
of this culture on their behavior.
A nurse leader must realize that in order for innovation to occur in staff nurses'
practice, the leader must also manage based on the principles of innovation. Which
behavior is an innovation principle?
a. create innovation skills, knowledge and attitudes
b. limit the allocation of resources to support innovation
c. change in difficult; staff and leaders will always embrace it
d. limit the interaction with staff along the journey from idea to implementation -
ANSWER: a. create innovation skills, knowledge and attitudes
A staff nurse describes the CNO as a transformational leader. This CNO keeps an
open door policy and is eager and caring when the nurses stop by. In addition, the
CNO motivates the nursing staff to collaborate on initiatives for a healthy work
environment. Which transformational leadership characteristics are described?
a. providing inspiration and enthusiasm, creating harmony and fostering horizontal
and vertical communication.
b. providing protection, direction and clarity
c. focusing on short-term goals and initiatives
d. promoting responsibility, fairness, and honesty - ANSWER: a. providing
inspiration and enthusiasm, creating harmony and fostering horizontal and vertical
communication.
An important strategy for nurse executive succession planning is to:
a. Allow for job sharing of nursing leaders so they learn to work as a team
b. Include nurse leaders as part of the senior management team
c. Provide exposure to medical staff leadership committees
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d. Provide flexible schedules for nurse leaders to attend educational training. -
ANSWER: b. Include nurse leaders as part of the senior management team
As CNO, you have pulled together a group to work on a major modification to the
Surgical Intensive Care Unit (SICU). Informal leaders begin to emerge. This stage
of group development is known as:
a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage - ANSWER: b. Storming stage
In this stage of group development, members of the group compete for position,
power, and status; informal leaders may emerge
As a leader of the crisis management team responding to a serious issue regarding
contaminated implants placed in patients during surgery, the nurse executive
applies this essential approach to maintain public trust:
a. Sunshine Act
b. Public Notice
c. Town hall meetings
d. Truthful disclosure - ANSWER: d. Truthful disclosure
Because conflict is an essential component of human interaction, creating
conditions in which conflict is completely absent is pointless; however, preventing
unnecessary conflict is possible. Conditions that help prevent unnecessary conflict
include:
a. open communication and congruence between organizational and professional
work goals
b. Meeting with a mediator who has established credibility with all parties.
c. Quantifying the value of teamwork using clear management strategies
NEA-BC CERTIFICATION TEST EXAM ACTUAL
PREP QUESTIONS AND WELL REVISED
ANSWERS - LATEST AND COMPLETE UPDATE
WITH VERIFIED SOLUTIONS – ASSURES PASS
A concentration on key aspects of the work environment, specifically the people,
the physical environment, and the job resources, can enhance healthcare working
conditions. This is an exam of:
a. Effective decision-making
b. Transactional leadership
c. Transformational leadership
d. Meaningful recognition - ANSWER: c. Transformational leadership
This transforms through contextual and cultural changes that relate to the people,
physical environment and job resources. The leader is aware of all that is going on
in the organization.
A key consideration in the process of group dynamics for the nurse manager to
remember is that the stage of group formation a where work is most effective is
the:
a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage - ANSWER: d. Performing stage
The performing stage is the final stage of group formation, where the energy of the
group is focused on achieving its goals in a collaborative atmosphere.
Forming: In the beginning, when a new team forms, individuals will be unsure of
the team's purpose, how they fit in, and whether they'll work well with one another.
They may be anxious, curious, or excited to get going. However they feel, they'll
be looking to the team leader for direction. This may take some time, as people get
to know their new colleagues and one another's ways of working.
,2|Page
Storming: people start to push against the established boundaries. Conflict or
friction can also arise between team members as their true characters - and their
preferred ways of working - surface and clash with other people's. At this stage
team members may challenge your authority or management style, or even the
team's mission.
Norming: People start to resolve their differences, appreciate one another's
strengths, and respect your authority as a leader. Now that they know one another
better, your team members will feel more comfortable asking for help and offering
constructive feedback.
A model that treats errors as system failures and encourages error identification
and correction without placing blame on individuals in an attempt to improve
patient safety is called:
a. Just culture
b. Emotional intelligence
c. Transformational Leadership
d. Appreciative Inquiry - ANSWER: a. Just culture
In a just culture, patient safety is enhanced by treating errors as system failures and
encouraging error identification and correction without placing blame on
individuals.
A nurse leader feels there are issues on the unit preventing the staff from
improving their patient experience scores. Evidence-based practices have been
identified, education provided, and strategies implemented. However, results are
not improving. What qualitative design could be used to gain insight into future
strategies?
a. Ethnographic
b. Predictive
c. Descriptive
,3|Page
d. Case Study - ANSWER: a. Ethnographic
Helps describe the culture within which people live their daily lives and the impact
of this culture on their behavior.
A nurse leader must realize that in order for innovation to occur in staff nurses'
practice, the leader must also manage based on the principles of innovation. Which
behavior is an innovation principle?
a. create innovation skills, knowledge and attitudes
b. limit the allocation of resources to support innovation
c. change in difficult; staff and leaders will always embrace it
d. limit the interaction with staff along the journey from idea to implementation -
ANSWER: a. create innovation skills, knowledge and attitudes
A staff nurse describes the CNO as a transformational leader. This CNO keeps an
open door policy and is eager and caring when the nurses stop by. In addition, the
CNO motivates the nursing staff to collaborate on initiatives for a healthy work
environment. Which transformational leadership characteristics are described?
a. providing inspiration and enthusiasm, creating harmony and fostering horizontal
and vertical communication.
b. providing protection, direction and clarity
c. focusing on short-term goals and initiatives
d. promoting responsibility, fairness, and honesty - ANSWER: a. providing
inspiration and enthusiasm, creating harmony and fostering horizontal and vertical
communication.
An important strategy for nurse executive succession planning is to:
a. Allow for job sharing of nursing leaders so they learn to work as a team
b. Include nurse leaders as part of the senior management team
c. Provide exposure to medical staff leadership committees
, 4|Page
d. Provide flexible schedules for nurse leaders to attend educational training. -
ANSWER: b. Include nurse leaders as part of the senior management team
As CNO, you have pulled together a group to work on a major modification to the
Surgical Intensive Care Unit (SICU). Informal leaders begin to emerge. This stage
of group development is known as:
a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage - ANSWER: b. Storming stage
In this stage of group development, members of the group compete for position,
power, and status; informal leaders may emerge
As a leader of the crisis management team responding to a serious issue regarding
contaminated implants placed in patients during surgery, the nurse executive
applies this essential approach to maintain public trust:
a. Sunshine Act
b. Public Notice
c. Town hall meetings
d. Truthful disclosure - ANSWER: d. Truthful disclosure
Because conflict is an essential component of human interaction, creating
conditions in which conflict is completely absent is pointless; however, preventing
unnecessary conflict is possible. Conditions that help prevent unnecessary conflict
include:
a. open communication and congruence between organizational and professional
work goals
b. Meeting with a mediator who has established credibility with all parties.
c. Quantifying the value of teamwork using clear management strategies
