Test Bank
Communication In Nursing 9th Edition
By Julia Balzer Riley
,Table Of Contents
Chapter 1: Responsible, Assertive, Caring Communication In Nursing
Chapter 2: The Client-Nurse Relationship: A Helping Relationship
Chapter 3: Solving Problems Together
Chapter 4: Understanding Each Other: Communication And Culture
Chapter 5: Demonstrating Warmth
Chapter 6: Showing Respect
Chapter 7: Being Genuine
Chapter 8: Being Empathetic
Chapter 9: Using Self-Disclosure
Chapter 10: Being Specificity
Chapter 11: Asking Questions
Chapter 12: Expressing Opinions
Chapter 13: Using Humor
Chapter 14: Embracing The Spiritual Journey Of Health Caring…Meaning Making
Chapter 15: Requesting Support
Chapter 16: Overcoming Evaluation Anxiety
Chapter 17: Working With Feedback
Chapter 18: Using Relaxation Techniques
Chapter 19: Incorporating Imagery In Professional Practice And self-Care
Chapter 20: Relaxation
Chapter21: Incorporating Positive Self-Talk
Chapter 22: Navigating The Changing World Of Electronic Communication
Chapter 23: Learning Confrontation Skills
Chapter 24: Refusing Unreasonable Requests
Chapter 25: Communicating Assertively And Responsibly With Distressed Clientsand Colleagues
Chapter 26: Communicating Assertively And Responsibly With Aggressive Clients And Colleagues
Chapter 27: Communicating Assertively And Responsibly With Unpopular Clients
Chapter 28: Managing Team Conflict Assertively And Responsibly
,Chapter 29: Communicating At The End Of Life
Chapter 30: Continuing The Commitment To The Journey
, Chapter 1: Responsible, Assertive, Caring Communication In Nursing
Multiple Choice
1. Which Statement Describes The Affective Aspect Of Learning Effective Communication
Strategies?
a. “The Nurse Should Use Clear, Direct Statements Using Objective Words.”
b. “The Nurse Uses Body Language That Is Congruent With The Verbal Message.”
c. “The Nurse Believes That Positive Communication Strategies Build Confidence.”
d. “The Nurse Practices Assertive And Responsible Communication Strategies.”
Ans: C
Learning Involves Three Domains: The Cognitive Aspects (Understanding And Meaning), Affective
Aspects (Feelings, Values, And Attitudes), And Psychomotor Aspects (Physical Capability).Learning Basic
Communication Skills Involves The Cognitive Domain; Building Confidence Through A Belief In The Value
And Impact Of Positive Communication Is The Affective Domain; And Putting Skills Into Action Is The
Psychomotor Domain.
2. The Nurse Manager Asks The Staff Nurse To Work An Extra Shift. Which Response By The Staff
Nurse Is Assertive And Based On Rational Beliefs?
a. “I Don’t Want You Upset, So I Will Work Extra.”
b. “Why Do I Always Have To Cover Extra Shifts?”
c. “I Am Not Able To Work An Extra Shift.”
d. “If You Can’t Find Anyone Else, I Will Do It.”
Ans: C
The Staff Nurse May Turn Down Even A Reasonable Request; An Assertive Response Avoids Irrational
Beliefs. Irrational Beliefs Occur As A Result Of Being Anxious About Assertiveness Or Focusing On
Possible Negative Outcomes.
3. A Nurse Manager Offers A Staff Nurse A Choice Between Working 8- Or 12-Hour Shifts. Which
Statement, If Made By The Staff Nurse, Is Nonassertive And May Result In A Frustrated Response From
The Nurse Manager?
a. “I Want To Decide The Shifts For All Of The Other Staff Nurses.”
b. “Do Whatever You Want. It Doesn’t Really Matter To Me.”
c. “Thank You For Offering Me A Choice. I Prefer 12-Hour Shifts.”
d. “You Will Never Be Able To Give Me What I Really Want To Work.”
Communication In Nursing 9th Edition
By Julia Balzer Riley
,Table Of Contents
Chapter 1: Responsible, Assertive, Caring Communication In Nursing
Chapter 2: The Client-Nurse Relationship: A Helping Relationship
Chapter 3: Solving Problems Together
Chapter 4: Understanding Each Other: Communication And Culture
Chapter 5: Demonstrating Warmth
Chapter 6: Showing Respect
Chapter 7: Being Genuine
Chapter 8: Being Empathetic
Chapter 9: Using Self-Disclosure
Chapter 10: Being Specificity
Chapter 11: Asking Questions
Chapter 12: Expressing Opinions
Chapter 13: Using Humor
Chapter 14: Embracing The Spiritual Journey Of Health Caring…Meaning Making
Chapter 15: Requesting Support
Chapter 16: Overcoming Evaluation Anxiety
Chapter 17: Working With Feedback
Chapter 18: Using Relaxation Techniques
Chapter 19: Incorporating Imagery In Professional Practice And self-Care
Chapter 20: Relaxation
Chapter21: Incorporating Positive Self-Talk
Chapter 22: Navigating The Changing World Of Electronic Communication
Chapter 23: Learning Confrontation Skills
Chapter 24: Refusing Unreasonable Requests
Chapter 25: Communicating Assertively And Responsibly With Distressed Clientsand Colleagues
Chapter 26: Communicating Assertively And Responsibly With Aggressive Clients And Colleagues
Chapter 27: Communicating Assertively And Responsibly With Unpopular Clients
Chapter 28: Managing Team Conflict Assertively And Responsibly
,Chapter 29: Communicating At The End Of Life
Chapter 30: Continuing The Commitment To The Journey
, Chapter 1: Responsible, Assertive, Caring Communication In Nursing
Multiple Choice
1. Which Statement Describes The Affective Aspect Of Learning Effective Communication
Strategies?
a. “The Nurse Should Use Clear, Direct Statements Using Objective Words.”
b. “The Nurse Uses Body Language That Is Congruent With The Verbal Message.”
c. “The Nurse Believes That Positive Communication Strategies Build Confidence.”
d. “The Nurse Practices Assertive And Responsible Communication Strategies.”
Ans: C
Learning Involves Three Domains: The Cognitive Aspects (Understanding And Meaning), Affective
Aspects (Feelings, Values, And Attitudes), And Psychomotor Aspects (Physical Capability).Learning Basic
Communication Skills Involves The Cognitive Domain; Building Confidence Through A Belief In The Value
And Impact Of Positive Communication Is The Affective Domain; And Putting Skills Into Action Is The
Psychomotor Domain.
2. The Nurse Manager Asks The Staff Nurse To Work An Extra Shift. Which Response By The Staff
Nurse Is Assertive And Based On Rational Beliefs?
a. “I Don’t Want You Upset, So I Will Work Extra.”
b. “Why Do I Always Have To Cover Extra Shifts?”
c. “I Am Not Able To Work An Extra Shift.”
d. “If You Can’t Find Anyone Else, I Will Do It.”
Ans: C
The Staff Nurse May Turn Down Even A Reasonable Request; An Assertive Response Avoids Irrational
Beliefs. Irrational Beliefs Occur As A Result Of Being Anxious About Assertiveness Or Focusing On
Possible Negative Outcomes.
3. A Nurse Manager Offers A Staff Nurse A Choice Between Working 8- Or 12-Hour Shifts. Which
Statement, If Made By The Staff Nurse, Is Nonassertive And May Result In A Frustrated Response From
The Nurse Manager?
a. “I Want To Decide The Shifts For All Of The Other Staff Nurses.”
b. “Do Whatever You Want. It Doesn’t Really Matter To Me.”
c. “Thank You For Offering Me A Choice. I Prefer 12-Hour Shifts.”
d. “You Will Never Be Able To Give Me What I Really Want To Work.”
