Solution Manual For Operations and Supply Chain Management, 16th Edition by F. Robert Jacobs and Richard Chase, Verified Chapters 1 - 22 Latest Version Update

Operations and Supply Chain Management

SOLUTION MANUAL fv




Operations and Supply Chain Management, 16th Edition
fv fv fv fv fv fv fv




by F. Robert Jacobs and Richard Chase
fv fv fv fv fv fv




fv Chapters 1 - 22 | Complete
fv fv fv fv fv fv




1-1

, Operations and Supply Chain Management

• TABLE OF CONTENTS fv fv




Chapter 1: Introduction
fv fv




Chapter 2: Strategy
fv fv




Chapter 3: Design of Products and Services
fv fv fv fv fv fv




Chapter 4: Projects
fv fv




Chapter 5: Strategic Capacity Management
fv fv fv fv




Chapter 6: Learning Curves
fv fv fv




Chapter 7: Manufacturing Processes
fv fv fv




Chapter 8: Facility Layout
fv fv fv




Chapter 9: Service Processes
fv fv fv




Chapter 10: Waiting Line Analysis and Simulation
fv fv fv fv fv fv




Chapter 11: Process Design and Analysis
fv fv fv fv fv




Chapter 12: Quality Management
fv fv fv




Chapter 13: Statistical Quality Control
fv fv fv fv




Chapter 14: Lean Supply Chains
fv fv fv fv




Chapter 15: Logistics and Distribution Management
fv fv fv fv fv




Chapter 16: Global Sourcing and Procurement
fv fv fv fv fv




Chapter 17: The Internet of Things and ERP
fv fv fv fv fv fv fv




Chapter 18: Forecasting
fv fv




Chapter 19: Sales and Operations Planning
fv fv fv fv fv




Chapter 20: Inventory Management
fv fv fv




Chapter 21: Material Requirements Planning
fv fv fv fv




1-2

, Operations and Supply Chain Management

Chapter 22: Workcenter Scheduling
fv fv fv




CHAPTER 1 fv




OPERATIONS AND SUPPLY CHAIN MANAGEMENT fv fv fv fv




Discussion Questions fv




1. Using Exhibit 1.3 as a model, describe the source-make-deliver-return
fv fv fv fv fv fv fv fv


relationships in thefollowing systems:
fv fv fv fv fv




a. An airline
fv


Source: Aircraft manufacturer, in-flight food, repair parts, computer systems
f v fv fv fv fv fv fv fv


Make: Aircraft and flight crew scheduling, ground services provided at
fv fv fv fv fv fv fv fv fv


airports, aircraftmaintenance and repair
fv fv fv fv fv


Deliver: Outbound and arriving passenger service, baggage
fv fv fv fv fv fv


handling Return: Resolve any post-service issues such as lost or
fv fv fv fv fv fv fv fv fv fv


damaged luggage
fv fv




b. An automobile manufacturer
fv fv


Source: Suppliers of components and raw materials
f v fv fv fv fv fv


Make: Manufacturing of vehicles and components or subassemblies to be
fv fv fv fv fv fv fv fv fv


sold as spareparts
fv fv fv fv


Deliver: Delivery to and sales from dealerships, delivery of spare parts to the
fv fv fv fv fv fv fv fv fv fv fv fv


wholesalesystem
fv fv


Return: Warranty and recall repairs, trade-ins
f v fv fv fv fv




c. A hospital
fv


Source: Medical supplies, cleaning services, disposal services, food services,
fv fv fv fv fv fv fv fv


qualifiedpersonnel
fv fv


Make: Inpatient rooms, outpatient clinics, emergency room, operating rooms
f v fv fv fv fv fv fv fv


Deliver: Scheduling patients, providing treatment, ambulance service, family
fv fv fv fv fv fv fv


counselingReturn: Billing errors, follow up visits
fv fv fv fv fv fv fv




d. An insurance company
fv fv


Source: Supplies needed for the office, underwriters, legal authority to operate
f v fv fv fv fv fv fv fv fv fv




1-3

, Operations and Supply Chain Management



Make: Establish policy guidelines and pricing, field agent/representative and
fv fv fv fv fv fv fv fv


facility network, develop Internet service capabilities, establish preferred
fv fv fv fv fv fv fv fv


vehicle repair servicenetwork
fv fv fv fv


Deliver: Meet with and advise clients, write policies, process and
fv fv fv fv fv fv fv fv fv


pay claimsReturn: refund of overpayments
fv fv fv f v fv fv




2. Define the service package of your college or university. What is its strongest
fv fv fv fv fv fv fv fv fv fv fv fv


element? What isits weakest one?
fv fv fv fv fv fv




The categories with examples are:
fv fv fv fv


Supporting facility - location, buildings, labs, parking fv fv fv fv fv fv


Facilitating goods – class schedules, computers, books,
fv fv fv fv fv fv fv


chalk
fv


Explicit services – classes with qualified instructors, placement
fv fv fv fv fv fv fv


officesImplicit services – status and reputation (e.g., Ivy
fv fv fv fv fv fv fv fv fv


League schools)
fv fv




At Indiana University and the University of Southern California, among their
fv fv fv fv fv fv fv fv fv fv


strongest elements are their business schools and their Operations Management
fv fv fv fv fv fv fv fv fv fv


programs (of course).Both also have very dedicated alumni networks. A weak
fv fv fv fv fv fv fv fv fv fv fv fv


element of Indiana University is its weak football program; for USC, weak
fv fv fv fv fv fv fv fv fv fv fv fv


elements are on-campus parking and housing.
fv fv fv fv fv fv




3. What service industry has impressed you the most with its innovativeness?
fv fv fv fv fv fv fv fv fv fv




Our vote goes to cruise lines which have introduced such onboard innovations as
fv fv fv fv fv fv fv fv fv fv fv fv


wave machines for belly boarding and rock climbing walls, as well as all sorts of
fv fv fv fv fv fv fv fv fv fv fv fv fv fv fv


other amenities tokeep cruisers involved. The industry is doing record business
fv fv fv fv fv fv f v fv fv fv fv fv


as well.
fv fv




Some of the standout companies in less innovative industries are Bank of America
fv fv fv fv fv fv fv fv fv fv fv fv


(has a formalized research program to try out new customer services/amenities
fv fv fv fv fv fv fv fv fv fv fv


such as video screensin next to teller lines), Intuit (e.g., putting Quicken money
fv fv fv fv fv fv fv fv fv fv fv fv fv fv


management software online), Ikea,JetBlue Airlines, and Progressive Insurance
fv fv fv fv fv fv fv fv fv


(discussed later in the book).
fv fv fv fv fv




4. What is product-service bundling and what are the benefits to customers?
fv fv fv fv fv fv fv fv fv fv




Product-service bundling is adding Value-added services to a firm’s product fv fv fv fv fv fv fv fv fv


offerings to createmore value for the customer. This provides benefits in two
fv fv fv fv fv fv fv fv fv fv fv fv fv


areas. First, this differentiates theorganization from the competition. Secondly,
fv fv fv fv fv fv fv fv fv fv


these services tie customers to the organizationin a positive way. Alternatively,
fv fv fv fv fv fv fv fv fv fv fv fv


bundling can also involve adding products to a service, for example, adding the
fv fv fv fv fv fv fv fv fv fv fv fv fv


sale of convenience items and snacks at a hotel.
fv fv fv fv fv fv fv fv fv




1-4