MGT 4330 FINAL | THE SMART WAY TO PASS | REAL TESTS,
REAL RESULTS!
Which of the following are the primary functions of all organizations?
A. marketing, human resources, and finance/accounting
B. research and development, finance/accounting, and purchasing
C. marketing, production/operations, and finance/accounting
D. sales, quality control, and production/operations
E. production/operations, marketing, and human resources - Answer: marketing,
production/operations, and finance/accounting
Which of the following tasks within an airline company is related to operations?
A. sales
B. crew scheduling
C. international monetary exchange
D. advertising
E. accounts payable - Answer: crew scheduling
What is a global network of organizations and activities that supply a firm with goods and
services?
A. provider network
B. supply chain
C. supply tree
D. vendor network
E. vendor tree - Answer: supply chain
All of the following decisions fall within the scope of operations management EXCEPT for:
A. managing quality and statistical process control.
B. design of goods and services.
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
,C. human resources, job design and work measurement.
D. location strategies.
E. creating the company income statement. - Answer: creating the company income
statement.
Productivity can be improved by:
A. decreasing inputs while holding outputs steady.
B. increasing inputs and outputs in the same proportion.
C. decreasing outputs while holding inputs steady.
D. increasing inputs while holding outputs steady.
E. None of the above. - Answer: decreasing inputs while holding outputs steady
Multinational organizations can shop from country to country and cut costs through:
A. lower wage scales.
B. less stringent regulations.
C. lower indirect costs.
D. lower taxes and tariffs.
E. All of the above. - Answer: All of the above.
The fundamental purpose of an organization's mission statement is to:
A. define the functional areas required by the organization.
B. create a good human relations climate in the organization.
C. define the operational structure of the organization.
D. generate good public relations for the organization.
E. define the organization's purpose in society. - Answer: define the organization's purpose
in society.
According to the authors, which of the following strategic concepts allow firms to achieve
their missions?
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
, A. differentiation, quality leadership, and response
B. distinctive competency, cost leadership, and experience
C. productivity, efficiency, and quality leadership
D. differentiation, cost leadership, and response
E. differentiation, distinctive competency, quality leadership, and capacity - Answer:
differentiation, cost leadership, and response
What theory implies that you should allow another firm to perform work activities for your
company if that company can do it more productively than you can?
A. theory of core competencies
B. theory of outsourcing
C. theory of offshoring
D. theory of comparative advantage
E. theory of competitive advantage - Answer: theory of comparative advantage
Which of the following is NOT an example of a multidomestic strategy?
A. Heinz takes over Honig (Holland) that makes local traditional delicacies.
B. McDonald's stores in India do not sell sandwiches made of beef.
C. The restaurants in Disneyland Paris feature recipes for local tastes and increased
outdoor seating.
D. IKEA sells standardized, Swedish designed, self-assembly furniture products.
E. Each Hard Rock Cafe restaurant is designed to reflect the culture and preferences of its
location. - Answer: IKEA sells standardized, Swedish designed, self-assembly furniture
products.
Projects such as road building and plane building are:
A. ill-defined.
B. agile.
C. well-defined.
APPHIA – Crafted with Care and Precision for Academic Excellence.
3
REAL RESULTS!
Which of the following are the primary functions of all organizations?
A. marketing, human resources, and finance/accounting
B. research and development, finance/accounting, and purchasing
C. marketing, production/operations, and finance/accounting
D. sales, quality control, and production/operations
E. production/operations, marketing, and human resources - Answer: marketing,
production/operations, and finance/accounting
Which of the following tasks within an airline company is related to operations?
A. sales
B. crew scheduling
C. international monetary exchange
D. advertising
E. accounts payable - Answer: crew scheduling
What is a global network of organizations and activities that supply a firm with goods and
services?
A. provider network
B. supply chain
C. supply tree
D. vendor network
E. vendor tree - Answer: supply chain
All of the following decisions fall within the scope of operations management EXCEPT for:
A. managing quality and statistical process control.
B. design of goods and services.
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
,C. human resources, job design and work measurement.
D. location strategies.
E. creating the company income statement. - Answer: creating the company income
statement.
Productivity can be improved by:
A. decreasing inputs while holding outputs steady.
B. increasing inputs and outputs in the same proportion.
C. decreasing outputs while holding inputs steady.
D. increasing inputs while holding outputs steady.
E. None of the above. - Answer: decreasing inputs while holding outputs steady
Multinational organizations can shop from country to country and cut costs through:
A. lower wage scales.
B. less stringent regulations.
C. lower indirect costs.
D. lower taxes and tariffs.
E. All of the above. - Answer: All of the above.
The fundamental purpose of an organization's mission statement is to:
A. define the functional areas required by the organization.
B. create a good human relations climate in the organization.
C. define the operational structure of the organization.
D. generate good public relations for the organization.
E. define the organization's purpose in society. - Answer: define the organization's purpose
in society.
According to the authors, which of the following strategic concepts allow firms to achieve
their missions?
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
, A. differentiation, quality leadership, and response
B. distinctive competency, cost leadership, and experience
C. productivity, efficiency, and quality leadership
D. differentiation, cost leadership, and response
E. differentiation, distinctive competency, quality leadership, and capacity - Answer:
differentiation, cost leadership, and response
What theory implies that you should allow another firm to perform work activities for your
company if that company can do it more productively than you can?
A. theory of core competencies
B. theory of outsourcing
C. theory of offshoring
D. theory of comparative advantage
E. theory of competitive advantage - Answer: theory of comparative advantage
Which of the following is NOT an example of a multidomestic strategy?
A. Heinz takes over Honig (Holland) that makes local traditional delicacies.
B. McDonald's stores in India do not sell sandwiches made of beef.
C. The restaurants in Disneyland Paris feature recipes for local tastes and increased
outdoor seating.
D. IKEA sells standardized, Swedish designed, self-assembly furniture products.
E. Each Hard Rock Cafe restaurant is designed to reflect the culture and preferences of its
location. - Answer: IKEA sells standardized, Swedish designed, self-assembly furniture
products.
Projects such as road building and plane building are:
A. ill-defined.
B. agile.
C. well-defined.
APPHIA – Crafted with Care and Precision for Academic Excellence.
3
