CSS Chapter 1 & 2 Exam Questions With Correct
Answers
The |CSS |testing |program |was |started |in:
a.) |1980
b.) |1990
c.) |2000
d.) |2002 |- |CORRECT |ANSWER✔✔-b
The |CSS |exam |contains |many |electronics |technical |questions.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-b
The |CSS |exam |contains |how |many |questions?
a.) |35
b.) |50
c.) |75
d.) |100 |- |CORRECT |ANSWER✔✔-d
Nearly |all |adults |already |know |all |of |the |concepts |of |the |CSS |program, |but |just |don't |apply |
them.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-b
The |concept |of |offering |a |customer |service |skills |program |was |originally |proposed |by:
, a.) |military |educators
b.) |mass |merchandiser |companies
c.) |independent |service |shop |owners
d.) |large |manufacturing |companies |in |Washington |state |- |CORRECT |ANSWER✔✔-d
Changes |in |the |motivation |to |give |good |customer |service |occurred |when |high |tech |products |
proliferated.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-a
Customer |service |problems |were |shifted |around |in |the |70's |and |80's |as |a |cost-cutting |policy |by
|many |major |companies.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-a
Soft |skills |such |as |those |taught |in |CSS |courses |can't |be |learned.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-b
Some |companies |pay |those |with |CSS |certifications |mire |than |ordinary |workers.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-a
Including |CSS |type |training |concepts |in |technical |training |programs |usually |short-changes |CSS |
and |soft |skills.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-a
Answers
The |CSS |testing |program |was |started |in:
a.) |1980
b.) |1990
c.) |2000
d.) |2002 |- |CORRECT |ANSWER✔✔-b
The |CSS |exam |contains |many |electronics |technical |questions.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-b
The |CSS |exam |contains |how |many |questions?
a.) |35
b.) |50
c.) |75
d.) |100 |- |CORRECT |ANSWER✔✔-d
Nearly |all |adults |already |know |all |of |the |concepts |of |the |CSS |program, |but |just |don't |apply |
them.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-b
The |concept |of |offering |a |customer |service |skills |program |was |originally |proposed |by:
, a.) |military |educators
b.) |mass |merchandiser |companies
c.) |independent |service |shop |owners
d.) |large |manufacturing |companies |in |Washington |state |- |CORRECT |ANSWER✔✔-d
Changes |in |the |motivation |to |give |good |customer |service |occurred |when |high |tech |products |
proliferated.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-a
Customer |service |problems |were |shifted |around |in |the |70's |and |80's |as |a |cost-cutting |policy |by
|many |major |companies.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-a
Soft |skills |such |as |those |taught |in |CSS |courses |can't |be |learned.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-b
Some |companies |pay |those |with |CSS |certifications |mire |than |ordinary |workers.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-a
Including |CSS |type |training |concepts |in |technical |training |programs |usually |short-changes |CSS |
and |soft |skills.
a.) |True
b.) |False |- |CORRECT |ANSWER✔✔-a
