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USPS SALES AND SERVICE ASSOCIATE
Questions and Correct Answers
Postal inspection service Ans: — The primary law enforcement for
the United States Postal Service is the?
Personal appearance Ans: — One of the first things a customer
notices about a sales and service associate is their?
Clarifying Ans: — An active listening technique used to create
successful transactions
Postal brand Ans: — How a sales and service associate conducts
themselves on the job effects the?
Efficient Ans: — An organized workstation creates a more ———
workspace?
Every address in the nation six days a week Ans: — US Postal
Service is the only delivery service that reaches?
Provide world class customer service Ans: — What is the most
positive way to impact customer perception of the Postal Service?
Makes an informed mutual decision with the customer on
products/services Ans: — Successful sales transactions occur
when the sales and service associate?
Instills customer confidence Ans: — Why is maintaining the
Security & Sanctity of the mail, one of the responsibilities of the
Postal Service
A-G-I-S-T Ans: — The approach a sales service associate can use to
engage our customers and ensure their needs are met
© 2025 All rights reserved
, 2 | Page
Nonverbal Ans: — The type of communication that can enhance or
contradict messages is
Deliver a first impression Ans: — The first opportunity for a sales
and service associate to start their customer experience on a
positive note is to
Failing to deliver the mail Ans: — A violation of the security and
sanctity of the mail is
Custody Ans: — Postal Service employees operate under a
mandate to protect and preserve the male placed in its?
Adapt Ans: — You must have what ability to change when building
customer relationships
Acknowledge Ans: — What is the first step in the AGIST sales
process
Communication Ans: — What skills do you need to build a rapport
with customers?
Greet Ans: — What is the second step in the AGIST sales process?
Perception Ans: — What is especially important in today's
competitive market when dealing with a customer
Retail Ans: — What location do customers enter and recognize you
as the Postal Service?
Inquire Ans: — What is the third step in the AGIST sales process?
Satisfaction Ans: — What do you provide customers with when
you develop positive interactions with them?
Suggest Ans: — What is the fourth step in the AGIST sales
process?
© 2025 All rights reserved
USPS SALES AND SERVICE ASSOCIATE
Questions and Correct Answers
Postal inspection service Ans: — The primary law enforcement for
the United States Postal Service is the?
Personal appearance Ans: — One of the first things a customer
notices about a sales and service associate is their?
Clarifying Ans: — An active listening technique used to create
successful transactions
Postal brand Ans: — How a sales and service associate conducts
themselves on the job effects the?
Efficient Ans: — An organized workstation creates a more ———
workspace?
Every address in the nation six days a week Ans: — US Postal
Service is the only delivery service that reaches?
Provide world class customer service Ans: — What is the most
positive way to impact customer perception of the Postal Service?
Makes an informed mutual decision with the customer on
products/services Ans: — Successful sales transactions occur
when the sales and service associate?
Instills customer confidence Ans: — Why is maintaining the
Security & Sanctity of the mail, one of the responsibilities of the
Postal Service
A-G-I-S-T Ans: — The approach a sales service associate can use to
engage our customers and ensure their needs are met
© 2025 All rights reserved
, 2 | Page
Nonverbal Ans: — The type of communication that can enhance or
contradict messages is
Deliver a first impression Ans: — The first opportunity for a sales
and service associate to start their customer experience on a
positive note is to
Failing to deliver the mail Ans: — A violation of the security and
sanctity of the mail is
Custody Ans: — Postal Service employees operate under a
mandate to protect and preserve the male placed in its?
Adapt Ans: — You must have what ability to change when building
customer relationships
Acknowledge Ans: — What is the first step in the AGIST sales
process
Communication Ans: — What skills do you need to build a rapport
with customers?
Greet Ans: — What is the second step in the AGIST sales process?
Perception Ans: — What is especially important in today's
competitive market when dealing with a customer
Retail Ans: — What location do customers enter and recognize you
as the Postal Service?
Inquire Ans: — What is the third step in the AGIST sales process?
Satisfaction Ans: — What do you provide customers with when
you develop positive interactions with them?
Suggest Ans: — What is the fourth step in the AGIST sales
process?
© 2025 All rights reserved
