DECISION SUPPORT SYSTEMS EXAM 1 QUESTIONS WITH VERIDIED ANSWERS LATEST
UPDATE 2025/2026
Machine-generated data - Answers What is data created by a machine without human
intervention?
Offer additional value through wider product distribution - Answers What describes how a
company can reduce the threat of substitute products or services?
Value Chain Analysis - Answers ______ executes the business strategy.
Switching costs - Answers ____ are costs that make customers reluctant to switch to another
product or service
Netflix - Answers ____ is not a technology company but used technology to revamp the business
process of renting movies.
Big Data - Answers What is a collection of large, complex data sets, including structured and
unstructured data that cannot be analyzed using traditional database methods and tools?
Threat of Substitute Products or Services - Answers ____ is high when there are many
alternatives to a product or service and low when there are few alternatives from which to
choose.
Operations Management - Answers Which department manages the process of converting or
transforming resources into good or services?
SWOT Analysis - Answers ____ evaluates a project's position.
Internet of Things - Answers ____ is a world where interconnected, internet-enabled devices or
"things" can collect and share data without human intervention.
Temporary - Answers Identifying competitive advantages can be difficult and explains why they
are typically ____
Behavioral Analytics - Answers What uses data about people's behaviors to understand intent
and predict future actions?
Management Information System - Answers MIS is a business function, like accounting or sales,
which moves information about people, products, and processes across the company to
facilitate decision making and problem solving. What does MIS stand for?
Chief Security Officer - Answers ____ is responsible for ensuring the security of business
systems and developing strategies and safeguards against attacks by hackers and viruses.
Internal, Helpful - Answers Strengths would be categorized as ___ in a typical SWOT analysis.
, Value Chain Analysis - Answers ___ views a firm as a series of business processes that each
add value to the product or service.
Fact - Answers ____ is the confirmation of validation of an event or object.
Employee data, Promotion data, and vacation data - Answers Which data types are typically
found in the Human Resources department?
Chair Automation Officer - Answers What determines if a person or business process can be
replaced by a robot or software?
They must apply sophisticated analysis techniques, such as Porter's strategies, to make
decisions - Answers Which of the following is a reason why managerial decision-making is
challenging?
problem idenrification - Answers Recall the decision-making process highlighted in your text.
Which of the following represents the first step in the process?
structured decisions - Answers Operational decisions are considered ____, which arise in
situations in which established processes offer potential solutions.
senior management - Answers Decision-making is a challenging task. Which of the following
employees typically do not make operational decisions?
Critical success factors - Answers ____ are the crucial steps companies performs to achieve
their goals and objectives and implement their strategies.
percentage of help-desk calls answered in the first minute - Answers Key performance
indicators are the quantifiable metrics a company used to evaluate progress toward critical
success factors. Which one of the following is key performance indicator?
decentralized; regional managers - Answers Whole Foods' organizational structure is ____ and
the majority of decisions are made by the ____
Critical success factor - Answers Whole Foods stated it strives to provide the highest quality
natural and organic products available. This is an example of a ____
transactional information - Answers What type of information is produced by the point-of-sale
system Whole Foods' employees use to process customer sales?
analytical information - Answers What types of information do Whole Foods regional managers
use to make purchasing decisions from local suppliers?
high customer satisfaction - Answers which of the following is an example of Whole Foods' MIS
effectiveness metrics?
high system availability - Answers Which of the following is an example of Whole Foods' MIS
UPDATE 2025/2026
Machine-generated data - Answers What is data created by a machine without human
intervention?
Offer additional value through wider product distribution - Answers What describes how a
company can reduce the threat of substitute products or services?
Value Chain Analysis - Answers ______ executes the business strategy.
Switching costs - Answers ____ are costs that make customers reluctant to switch to another
product or service
Netflix - Answers ____ is not a technology company but used technology to revamp the business
process of renting movies.
Big Data - Answers What is a collection of large, complex data sets, including structured and
unstructured data that cannot be analyzed using traditional database methods and tools?
Threat of Substitute Products or Services - Answers ____ is high when there are many
alternatives to a product or service and low when there are few alternatives from which to
choose.
Operations Management - Answers Which department manages the process of converting or
transforming resources into good or services?
SWOT Analysis - Answers ____ evaluates a project's position.
Internet of Things - Answers ____ is a world where interconnected, internet-enabled devices or
"things" can collect and share data without human intervention.
Temporary - Answers Identifying competitive advantages can be difficult and explains why they
are typically ____
Behavioral Analytics - Answers What uses data about people's behaviors to understand intent
and predict future actions?
Management Information System - Answers MIS is a business function, like accounting or sales,
which moves information about people, products, and processes across the company to
facilitate decision making and problem solving. What does MIS stand for?
Chief Security Officer - Answers ____ is responsible for ensuring the security of business
systems and developing strategies and safeguards against attacks by hackers and viruses.
Internal, Helpful - Answers Strengths would be categorized as ___ in a typical SWOT analysis.
, Value Chain Analysis - Answers ___ views a firm as a series of business processes that each
add value to the product or service.
Fact - Answers ____ is the confirmation of validation of an event or object.
Employee data, Promotion data, and vacation data - Answers Which data types are typically
found in the Human Resources department?
Chair Automation Officer - Answers What determines if a person or business process can be
replaced by a robot or software?
They must apply sophisticated analysis techniques, such as Porter's strategies, to make
decisions - Answers Which of the following is a reason why managerial decision-making is
challenging?
problem idenrification - Answers Recall the decision-making process highlighted in your text.
Which of the following represents the first step in the process?
structured decisions - Answers Operational decisions are considered ____, which arise in
situations in which established processes offer potential solutions.
senior management - Answers Decision-making is a challenging task. Which of the following
employees typically do not make operational decisions?
Critical success factors - Answers ____ are the crucial steps companies performs to achieve
their goals and objectives and implement their strategies.
percentage of help-desk calls answered in the first minute - Answers Key performance
indicators are the quantifiable metrics a company used to evaluate progress toward critical
success factors. Which one of the following is key performance indicator?
decentralized; regional managers - Answers Whole Foods' organizational structure is ____ and
the majority of decisions are made by the ____
Critical success factor - Answers Whole Foods stated it strives to provide the highest quality
natural and organic products available. This is an example of a ____
transactional information - Answers What type of information is produced by the point-of-sale
system Whole Foods' employees use to process customer sales?
analytical information - Answers What types of information do Whole Foods regional managers
use to make purchasing decisions from local suppliers?
high customer satisfaction - Answers which of the following is an example of Whole Foods' MIS
effectiveness metrics?
high system availability - Answers Which of the following is an example of Whole Foods' MIS
