MNGT 3460 Exam 2 Questions with Correct Answers Graded A+
*Stress - Answers the psychological response to demands when there is something at stake for
the individual, and where coping with these demands would tax or exceed the individual's
capacity or resources
*Stressors - Answers demands that cause the stress response
*Strain - Answers negative consequences of the stress response
*Transactional theory of stress - Answers a theory that explains how stressful demands are
perceived and appraised, as well as how people respond to the perceptions and appraisals
Primary appraisal - Answers evaluation of whether a demand is stressful and, if it is, the
implications of the stressor in terms of personal goals and well-being
Secondary appraisal - Answers when people determine how to cope with the various stressors
they face
*Hindrance stressors - Answers stressors that tend to be appraised as thwarting progress
toward growth and achievement
* Challenge stressors - Answers stressors that tend to be appraised as opportunities for growth
and achievement
Role conflict - Answers when others have conflicting expectations of what an individual needs
to do
Role ambiguity - Answers when an individual has a lack of direction and information about what
needs to be done
Role overload - Answers when an employee has too many demands to work effectively
daily hassles - Answers minor day to day demands that interfere with work accomplishment
time pressure - Answers the sense that the amount of time allotted to do a job is not quite
enough
work complexity - Answers the degree to which job requirements tax or exceed employee
capabilities
work responsibility - Answers the number and importance of the obligations that an employee
has to others
*Work- family conflict - Answers a form of role conflict in which the demands of a work role
hinder the fulfillment of the demands in a family role (or vice versa)
negative life events - Answers events such as divorce or death of a family member that tend to
, be appraised as hindrance
financial uncertainty - Answers uncertainties with regard to the potential for loss of livelihood,
savings or the ability to pay expenses
family time demands - Answers the amount of time committed to fulfilling family
responsibilities
personal development - Answers participation in activities outside of work that foster growth
and learning
positive life events - Answers events such as marriage or the birth of a child that tend to be
appraised as a challenge
*Coping - Answers behaviors and thoughts used to manage stressful demands and the
emotions associated with the stressful demands
*behavioral coping - Answers physical activities used to deal with a stressful situation
ex: stress ball
*cognitive coping - Answers thoughts used to deal with stressful situation
ex: counting to 10
*problem focused coping - Answers behaviors and cognitions of an individual intended to
manage the stressful situation itself
*emotion focused coping - Answers behaviors and cognitions of an individual intended to help
manage emotional reactions to stressful demands
*burnout - Answers the emotional, mental, and physical exhaustion from coping with stressful
demands on a continuing basis
Type A behavior - Answers people who tend to experience more stressors, appraise more
demands as stressful, and be prone to experiencing more strain than others
*social support - Answers the help people receive from others when they are confronted with
stressful demands
*instrumental support - Answers the help people receive from others that con be used to
address stressful demands directly
*emotional support - Answers the empathy and understanding that people receive from others
that can be used to alleviate emotional distress from stressful demands
job sharing - Answers two people share the responsibilities of a single job
*Stress - Answers the psychological response to demands when there is something at stake for
the individual, and where coping with these demands would tax or exceed the individual's
capacity or resources
*Stressors - Answers demands that cause the stress response
*Strain - Answers negative consequences of the stress response
*Transactional theory of stress - Answers a theory that explains how stressful demands are
perceived and appraised, as well as how people respond to the perceptions and appraisals
Primary appraisal - Answers evaluation of whether a demand is stressful and, if it is, the
implications of the stressor in terms of personal goals and well-being
Secondary appraisal - Answers when people determine how to cope with the various stressors
they face
*Hindrance stressors - Answers stressors that tend to be appraised as thwarting progress
toward growth and achievement
* Challenge stressors - Answers stressors that tend to be appraised as opportunities for growth
and achievement
Role conflict - Answers when others have conflicting expectations of what an individual needs
to do
Role ambiguity - Answers when an individual has a lack of direction and information about what
needs to be done
Role overload - Answers when an employee has too many demands to work effectively
daily hassles - Answers minor day to day demands that interfere with work accomplishment
time pressure - Answers the sense that the amount of time allotted to do a job is not quite
enough
work complexity - Answers the degree to which job requirements tax or exceed employee
capabilities
work responsibility - Answers the number and importance of the obligations that an employee
has to others
*Work- family conflict - Answers a form of role conflict in which the demands of a work role
hinder the fulfillment of the demands in a family role (or vice versa)
negative life events - Answers events such as divorce or death of a family member that tend to
, be appraised as hindrance
financial uncertainty - Answers uncertainties with regard to the potential for loss of livelihood,
savings or the ability to pay expenses
family time demands - Answers the amount of time committed to fulfilling family
responsibilities
personal development - Answers participation in activities outside of work that foster growth
and learning
positive life events - Answers events such as marriage or the birth of a child that tend to be
appraised as a challenge
*Coping - Answers behaviors and thoughts used to manage stressful demands and the
emotions associated with the stressful demands
*behavioral coping - Answers physical activities used to deal with a stressful situation
ex: stress ball
*cognitive coping - Answers thoughts used to deal with stressful situation
ex: counting to 10
*problem focused coping - Answers behaviors and cognitions of an individual intended to
manage the stressful situation itself
*emotion focused coping - Answers behaviors and cognitions of an individual intended to help
manage emotional reactions to stressful demands
*burnout - Answers the emotional, mental, and physical exhaustion from coping with stressful
demands on a continuing basis
Type A behavior - Answers people who tend to experience more stressors, appraise more
demands as stressful, and be prone to experiencing more strain than others
*social support - Answers the help people receive from others when they are confronted with
stressful demands
*instrumental support - Answers the help people receive from others that con be used to
address stressful demands directly
*emotional support - Answers the empathy and understanding that people receive from others
that can be used to alleviate emotional distress from stressful demands
job sharing - Answers two people share the responsibilities of a single job
