NURS 108 EXAM 2 UPDATED QUESTIONS AND ANSWERS
Communication - CORRECT ANSWER✅✅A process of interaction between people in which symbols are
used to create, exchange, and interpret messages about ideas, emotions, and mind states.
What are the three primary categories of communication? - CORRECT ANSWER✅✅1. Linguistic
2. Paralinguistic
3. Metacommunication
Linguistic - CORRECT ANSWER✅✅The verbal exchange of messages through spoken words and written
symbols.
Paralinguistic - CORRECT ANSWER✅✅Less recognizable means of transmitting messages which includes
the use of gestures, eye contact, and facial expressions.
Metacommunication - CORRECT ANSWER✅✅Factors that affect how messages are reciebved and
interpreted.
What are the three attributes of communication that form the basis of study in the nursing process? -
CORRECT ANSWER✅✅1. A process of complementary exchange.
2. Context.
3. Learned Skill.
Process of Complementary Exchange - CORRECT ANSWER✅✅Occurs between people, where each
participant is either a sender or a reciever.
Context - CORRECT ANSWER✅✅Can include factors such as the relationship between participants,
internal mood states, mental and physical condition, experience and education, and external noise
emitted from the environment.
Learned Skill - CORRECT ANSWER✅✅Develops over time and through interactions with others.
,Assertive Communication - CORRECT ANSWER✅✅A process in which positive and negative ideas and
feelings are expressed in an open and direct way.
Therapeutic Communication - CORRECT ANSWER✅✅An interactive process between the nurse and the
client that helps the client overcome temporary stress, to get along with other poeple, to adjust the
unalterable, and to overcome psychological block which stand in the way of self-realizations.
Intrapersonal Communication - CORRECT ANSWER✅✅Takes place within the individual, and may be
positive/helpful to the person, or negative/self-destructive.
Interpersonal Communication - CORRECT ANSWER✅✅The verbal and nonverbal interaction that occurs
among human beings, and can be one-tone or occur within groups. (Think Interstates)
Handoff/Reporting - CORRECT ANSWER✅✅The process of nurse-to-nurse communication in which
patient data is shared between shifts and at other points of transition, with the primary intent of
ensuring accuracy and continuity of care.
Communication Competence - CORRECT ANSWER✅✅The communication is both effective and
appropriate.
Sentinel Events - CORRECT ANSWER✅✅Unusually serious, unexpected events that occur during
episodes of care, not only resulting in harm to the patient but also lead to increased health care costs.
What are the three examples of sentinel events? - CORRECT ANSWER✅✅1. Wrong-Site Surgery.
2. Adverse Drug Events.
3. Patient Falls.
What does the acronym ISBARR stand for? - CORRECT ANSWER✅✅I: Identify Self.
S: Situation of Patient
B: Background Information
A: Assessment.
, R: Recommendations for Action.
R: Read Back Orders.
Electronic Health Record (EHR) - CORRECT ANSWER✅✅A communication tool used between members
of the health care team for documenting progress, interventions, and patients responses to care.
Advocacy - CORRECT ANSWER✅✅The act of speaking for others to assist them to meet needs, and is an
expectation for all nurses.
What are some examples of Therapeutic Communication Techniques? - CORRECT ANSWER✅✅
What is the Sender-Message-Reciever model? - CORRECT ANSWER✅✅
A patient states that everything has been going great; however, the nurse observes the patient biting his
nails and fidgeting. What type of communication does the nurse recognize from the patient's actions
and statements?
A. Linguistic
B. Paralinguistic
C. Explicit
D. Inadequate - CORRECT ANSWER✅✅Answer: B
Rationale:
Mixed messages involve the transmission of conflicting or incongruent messages by the speaker. The
patient's verbal message that all is well in the relationship is modified by the nonverbal behaviors
denoting anxiety. Data is not present to support the vhoice of the verbal message being clear, explicit, or
inadequate.
Which of the following communication terms can be applied to this statement: How messages are
received and interpreted would include personal states such as mood disturbance, environmental
stimuli related to the setting of the communication, and contextual variables?
Communication - CORRECT ANSWER✅✅A process of interaction between people in which symbols are
used to create, exchange, and interpret messages about ideas, emotions, and mind states.
What are the three primary categories of communication? - CORRECT ANSWER✅✅1. Linguistic
2. Paralinguistic
3. Metacommunication
Linguistic - CORRECT ANSWER✅✅The verbal exchange of messages through spoken words and written
symbols.
Paralinguistic - CORRECT ANSWER✅✅Less recognizable means of transmitting messages which includes
the use of gestures, eye contact, and facial expressions.
Metacommunication - CORRECT ANSWER✅✅Factors that affect how messages are reciebved and
interpreted.
What are the three attributes of communication that form the basis of study in the nursing process? -
CORRECT ANSWER✅✅1. A process of complementary exchange.
2. Context.
3. Learned Skill.
Process of Complementary Exchange - CORRECT ANSWER✅✅Occurs between people, where each
participant is either a sender or a reciever.
Context - CORRECT ANSWER✅✅Can include factors such as the relationship between participants,
internal mood states, mental and physical condition, experience and education, and external noise
emitted from the environment.
Learned Skill - CORRECT ANSWER✅✅Develops over time and through interactions with others.
,Assertive Communication - CORRECT ANSWER✅✅A process in which positive and negative ideas and
feelings are expressed in an open and direct way.
Therapeutic Communication - CORRECT ANSWER✅✅An interactive process between the nurse and the
client that helps the client overcome temporary stress, to get along with other poeple, to adjust the
unalterable, and to overcome psychological block which stand in the way of self-realizations.
Intrapersonal Communication - CORRECT ANSWER✅✅Takes place within the individual, and may be
positive/helpful to the person, or negative/self-destructive.
Interpersonal Communication - CORRECT ANSWER✅✅The verbal and nonverbal interaction that occurs
among human beings, and can be one-tone or occur within groups. (Think Interstates)
Handoff/Reporting - CORRECT ANSWER✅✅The process of nurse-to-nurse communication in which
patient data is shared between shifts and at other points of transition, with the primary intent of
ensuring accuracy and continuity of care.
Communication Competence - CORRECT ANSWER✅✅The communication is both effective and
appropriate.
Sentinel Events - CORRECT ANSWER✅✅Unusually serious, unexpected events that occur during
episodes of care, not only resulting in harm to the patient but also lead to increased health care costs.
What are the three examples of sentinel events? - CORRECT ANSWER✅✅1. Wrong-Site Surgery.
2. Adverse Drug Events.
3. Patient Falls.
What does the acronym ISBARR stand for? - CORRECT ANSWER✅✅I: Identify Self.
S: Situation of Patient
B: Background Information
A: Assessment.
, R: Recommendations for Action.
R: Read Back Orders.
Electronic Health Record (EHR) - CORRECT ANSWER✅✅A communication tool used between members
of the health care team for documenting progress, interventions, and patients responses to care.
Advocacy - CORRECT ANSWER✅✅The act of speaking for others to assist them to meet needs, and is an
expectation for all nurses.
What are some examples of Therapeutic Communication Techniques? - CORRECT ANSWER✅✅
What is the Sender-Message-Reciever model? - CORRECT ANSWER✅✅
A patient states that everything has been going great; however, the nurse observes the patient biting his
nails and fidgeting. What type of communication does the nurse recognize from the patient's actions
and statements?
A. Linguistic
B. Paralinguistic
C. Explicit
D. Inadequate - CORRECT ANSWER✅✅Answer: B
Rationale:
Mixed messages involve the transmission of conflicting or incongruent messages by the speaker. The
patient's verbal message that all is well in the relationship is modified by the nonverbal behaviors
denoting anxiety. Data is not present to support the vhoice of the verbal message being clear, explicit, or
inadequate.
Which of the following communication terms can be applied to this statement: How messages are
received and interpreted would include personal states such as mood disturbance, environmental
stimuli related to the setting of the communication, and contextual variables?
