APCO PUBLIC SAFETY TELECOMMUNICATOR 1
EXAM SCRIPT 2026 QUESTIONS WITH
ANSWERS GRADED A+
◉ What is a Primary PSAP? Answer: The first communications center to
answer a 9-1-1 call
◉ What is a Secondary PSAP? Answer: Receives transfer 9-1-1 calls for
dispatch or further processing, after screening for a required service by a
primary service.
◉ Characteristics of a Successful Public Safety Communicator. Answer:
- A rather vague concept that encompasses honesty, integrity, humility,
accountability and a desire to learn new techniques to perfect jobs skills.
- Professionalism
- Sense of duty to the general public
Define by:
-Who You Are
-What You Do
-How Others Perceive You
,◉ Confidentiality. Answer: - Public safety telecommunicators have
access to information about criminal activity, law enforcement
operations, building plans, medical histories, driving records, and other
information that may be of interest to the general public, including
criminals. Telecommunicators are expected to keep this information
totally confidential.
- Breaches of confidentiality could result in criminal as well as civil
charges agains PSAP and the telecommunicator.
◉ Ethics. Answer: Involves an individual's personal, professional and
organizational rules of conduct. It includes opinions and feelings about
certain manners and behavior.
◉ A PSAP's __________ defines the relationship between
telecommunications, supervisors and management. Answer: Chain of
Command
◉ Common Elements of Telecommunications. Answer: - Information
gathering
- Radio and telephone communications
- Resource allocation
- Records management
- Functioning under FCC rules
- Handling requests and being responsive to call from the public
, ◉ The 3 primary fields of public safety communications are: Answer: 1.
Law Enforcement
2. Fire Services
3. EMS
◉ Telecommunicators Are... Answer: The principal link between the
public and the public safety response system. People's lives and the
safety of their property depend on the communications function being
available at any time. Communications is the link between requests or
problems, and solutions.
◉ Vital Services. Answer: These primary functions facilitate
communications with the public, between members of the same agency,
between public safety agencies, and between support service entities.
- Communication With The Public
- Communication Between Members of the Same Agency
- Communications Between Public Safety Agencies
- Communications Between Public Safety Agencies & Support Services
◉ Mutual Aid. Answer: A process of supplying supplemental personnel,
equipment or other resources to an incident to assist agencies that may
be in danger of becoming overwhelmed in their response.
◉ Telecommunicator Emergency Response Taskforces (TERT). Answer:
An initiative that works with state and local emergency planning
EXAM SCRIPT 2026 QUESTIONS WITH
ANSWERS GRADED A+
◉ What is a Primary PSAP? Answer: The first communications center to
answer a 9-1-1 call
◉ What is a Secondary PSAP? Answer: Receives transfer 9-1-1 calls for
dispatch or further processing, after screening for a required service by a
primary service.
◉ Characteristics of a Successful Public Safety Communicator. Answer:
- A rather vague concept that encompasses honesty, integrity, humility,
accountability and a desire to learn new techniques to perfect jobs skills.
- Professionalism
- Sense of duty to the general public
Define by:
-Who You Are
-What You Do
-How Others Perceive You
,◉ Confidentiality. Answer: - Public safety telecommunicators have
access to information about criminal activity, law enforcement
operations, building plans, medical histories, driving records, and other
information that may be of interest to the general public, including
criminals. Telecommunicators are expected to keep this information
totally confidential.
- Breaches of confidentiality could result in criminal as well as civil
charges agains PSAP and the telecommunicator.
◉ Ethics. Answer: Involves an individual's personal, professional and
organizational rules of conduct. It includes opinions and feelings about
certain manners and behavior.
◉ A PSAP's __________ defines the relationship between
telecommunications, supervisors and management. Answer: Chain of
Command
◉ Common Elements of Telecommunications. Answer: - Information
gathering
- Radio and telephone communications
- Resource allocation
- Records management
- Functioning under FCC rules
- Handling requests and being responsive to call from the public
, ◉ The 3 primary fields of public safety communications are: Answer: 1.
Law Enforcement
2. Fire Services
3. EMS
◉ Telecommunicators Are... Answer: The principal link between the
public and the public safety response system. People's lives and the
safety of their property depend on the communications function being
available at any time. Communications is the link between requests or
problems, and solutions.
◉ Vital Services. Answer: These primary functions facilitate
communications with the public, between members of the same agency,
between public safety agencies, and between support service entities.
- Communication With The Public
- Communication Between Members of the Same Agency
- Communications Between Public Safety Agencies
- Communications Between Public Safety Agencies & Support Services
◉ Mutual Aid. Answer: A process of supplying supplemental personnel,
equipment or other resources to an incident to assist agencies that may
be in danger of becoming overwhelmed in their response.
◉ Telecommunicator Emergency Response Taskforces (TERT). Answer:
An initiative that works with state and local emergency planning
