HUC Ch 4 Quiz || 100% Correct Answers.
A locator is a device that is used to: correct answers detect the location of nursing personnel,
including health unit coordinators (HUCs).
A locator is a small tracking device that is worn by nursing personnel, including HUCs, so
their location may be detected on the interactive console display when necessary.
When the computer is not working because of malfunction or system upgrades, the HUC may
order tests and procedures by: correct answers completing downtime requisitions.
Downtime requisitions (paper order forms) are used to process information when the
computer is not available for use.
Telephone etiquette is an important feature of the hospital unit. What should you do to
communicate the professionalism and caring attitude of the nursing unit? correct answers
When you do not know the answer, tell the caller that someone who can assist him or her will
be located.
When you do not know the answer, notify the caller that someone will be located who can
assist him or her.
When one is taking a message for a co-worker, important pieces of information to record are:
correct answers date, time, caller, and return call number.
When you are taking messages over the telephone or in person, you should get all the
information needed by the person for whom the call is intended.
Before you place a call to a physician, an important thing to do is: correct answers have
everything that may be needed during the call, such as the patient's chart, the correct phone
number, and main points to discuss.
When you are asked to place a call to a doctor, to another department, or to someone outside
of the health care facility, plan the call.
A doctor's office uses voice mail at certain times. When you are calling in abnormal
laboratory results, which of these guidelines should you follow when leaving a voice-mail
message? correct answers Listen carefully to be certain that the correct phone number has
been reached prior to leaving critical patient information.
After you have listened to the recorded greeting and the indicated tone, you may record
patient information while following the appropriate guidelines.
Which of the following is TRUE of the hold button? correct answers If a call requires a
lengthy hold, the caller should be asked whether he or she would like to remain on hold or
would prefer to leave a return call number.
Always return to the person on hold every 30 to 60 seconds to ask whether he or she wishes
to remain on hold or prefers to leave a number for a return call.
, A patient's condition has worsened, and his attending physician has written orders to consult
with a cardiologist. When you check the doctor's roster, you see that it includes two doctors
with the same first and last names. An important thing for you to do to properly reach the
correct physician is to: correct answers check the physician roster carefully for specialties
when looking up the patient's physician.
If two doctors have the same first and last names, refer to their specialties to select the correct
telephone number.
Which of the following is inappropriate to say over the nursing unit intercom? correct
answers "Mr. Jones, have your bowels moved today?"
One should be selective with information communicated over the intercom, because some
types of messages may prove embarrassing to the patient. For example, do not use the
intercom to ask a patient whether he or she has had a bowel movement.
Items on the nursing unit census board are likely to include: correct answers room number,
nurse, and physician.
Unit census boards usually show unit room numbers, admitting doctors' names, and the
names of the nurses assigned to patient rooms. Patients' names may be omitted intentionally
to maintain patient confidentiality.
The HUC is normally in charge of maintaining the nursing unit bulletin board. Which of the
following is true regarding guidelines followed to properly maintain the bulletin board?
correct answers Post nursing policies and staff development classes.
Bulletins regarding changes that will take place in the facility, nursing policies, and schedules
of staff development classes are examples of materials posted on the bulletin board.
Which of the following items may be safely sent in the pneumatic tube system? correct
answers Empty chart binder
Specimens obtained by means of a painful or difficult procedure may not be sent in the
pneumatic tube system.
Chart forms labeled with the patient's personal information but without medical information
must be: correct answers shredded.
Chart forms that have labels with patient name, patient account number, and health record
identification number without documentation on them must be shredded.
In most hospitals, it is appropriate to use e-mail to: correct answers send messages or replies
to other hospital personnel regarding appropriate patient information.
E-mail is used to send and receive messages and is used frequently for communication
between the HUC and personnel and departments within the hospital.
The appropriate technique for placing a caller on hold would be to: correct answers ask
permission prior to placing the caller on hold and wait for an answer.
A locator is a device that is used to: correct answers detect the location of nursing personnel,
including health unit coordinators (HUCs).
A locator is a small tracking device that is worn by nursing personnel, including HUCs, so
their location may be detected on the interactive console display when necessary.
When the computer is not working because of malfunction or system upgrades, the HUC may
order tests and procedures by: correct answers completing downtime requisitions.
Downtime requisitions (paper order forms) are used to process information when the
computer is not available for use.
Telephone etiquette is an important feature of the hospital unit. What should you do to
communicate the professionalism and caring attitude of the nursing unit? correct answers
When you do not know the answer, tell the caller that someone who can assist him or her will
be located.
When you do not know the answer, notify the caller that someone will be located who can
assist him or her.
When one is taking a message for a co-worker, important pieces of information to record are:
correct answers date, time, caller, and return call number.
When you are taking messages over the telephone or in person, you should get all the
information needed by the person for whom the call is intended.
Before you place a call to a physician, an important thing to do is: correct answers have
everything that may be needed during the call, such as the patient's chart, the correct phone
number, and main points to discuss.
When you are asked to place a call to a doctor, to another department, or to someone outside
of the health care facility, plan the call.
A doctor's office uses voice mail at certain times. When you are calling in abnormal
laboratory results, which of these guidelines should you follow when leaving a voice-mail
message? correct answers Listen carefully to be certain that the correct phone number has
been reached prior to leaving critical patient information.
After you have listened to the recorded greeting and the indicated tone, you may record
patient information while following the appropriate guidelines.
Which of the following is TRUE of the hold button? correct answers If a call requires a
lengthy hold, the caller should be asked whether he or she would like to remain on hold or
would prefer to leave a return call number.
Always return to the person on hold every 30 to 60 seconds to ask whether he or she wishes
to remain on hold or prefers to leave a number for a return call.
, A patient's condition has worsened, and his attending physician has written orders to consult
with a cardiologist. When you check the doctor's roster, you see that it includes two doctors
with the same first and last names. An important thing for you to do to properly reach the
correct physician is to: correct answers check the physician roster carefully for specialties
when looking up the patient's physician.
If two doctors have the same first and last names, refer to their specialties to select the correct
telephone number.
Which of the following is inappropriate to say over the nursing unit intercom? correct
answers "Mr. Jones, have your bowels moved today?"
One should be selective with information communicated over the intercom, because some
types of messages may prove embarrassing to the patient. For example, do not use the
intercom to ask a patient whether he or she has had a bowel movement.
Items on the nursing unit census board are likely to include: correct answers room number,
nurse, and physician.
Unit census boards usually show unit room numbers, admitting doctors' names, and the
names of the nurses assigned to patient rooms. Patients' names may be omitted intentionally
to maintain patient confidentiality.
The HUC is normally in charge of maintaining the nursing unit bulletin board. Which of the
following is true regarding guidelines followed to properly maintain the bulletin board?
correct answers Post nursing policies and staff development classes.
Bulletins regarding changes that will take place in the facility, nursing policies, and schedules
of staff development classes are examples of materials posted on the bulletin board.
Which of the following items may be safely sent in the pneumatic tube system? correct
answers Empty chart binder
Specimens obtained by means of a painful or difficult procedure may not be sent in the
pneumatic tube system.
Chart forms labeled with the patient's personal information but without medical information
must be: correct answers shredded.
Chart forms that have labels with patient name, patient account number, and health record
identification number without documentation on them must be shredded.
In most hospitals, it is appropriate to use e-mail to: correct answers send messages or replies
to other hospital personnel regarding appropriate patient information.
E-mail is used to send and receive messages and is used frequently for communication
between the HUC and personnel and departments within the hospital.
The appropriate technique for placing a caller on hold would be to: correct answers ask
permission prior to placing the caller on hold and wait for an answer.
