Salesforce Field Service Lightning
Exam Questions With 100% Verified
Answers
If a resource's operating hours aren't defined, they inherit... -
correct answer ✅their service territory's operating hours
Where are Resource Absences tracked? -
correct answer ✅In the Absences related list on the detail page of
the Service Resource
A calendar view isn't available for individual service resources
unless... -
correct answer ✅you're using the FSL managed package
(True/False) Sharing must be enabled to install the managed
package guide. -
correct answer ✅True
(True/False) You can add standard FSL objects to your communities.
-
correct answer ✅True, using the Salesforce Tabs + Visualforce.
- Only Work Orders, Work Order Line Items and Service
Appointments are available on communities built on the Customer
Service template.
,Salesforce Field Service Lightning
Exam Questions With 100% Verified
Answers
What do Service Resource Skills represent? -
correct answer ✅Certifications and areas of expertise
What permission is needed to assign skills to resources? -
correct answer ✅'Edit' on Service Resources
What permission is needed to create skills? -
correct answer ✅'Customize Application'
Field Service users must have what type of licenses? -
correct answer ✅Service Cloud, Field Service, and a Field Service
Permission Set
Where do you verify that FSL is enabled? -
correct answer ✅Field Service Settings
What permission is needed to enable FSL? -
correct answer ✅'Customize Application'
,Salesforce Field Service Lightning
Exam Questions With 100% Verified
Answers
(True/False) Enabling FSL also turns on geocoding (location data) for
supported features. -
correct answer ✅True
(True/False) If the option to track all related objects is selected in
your feed tracking settings for work orders, users are also notified
when child reports of work orders - such as service appointments -
are created or deleted. -
correct answer ✅True
Enabling FSL makes what tabs available? -
correct answer ✅Work Orders
Service Appointments
Service Resources
Skills
Work Types
Service Territories
Operating Hours
Locations
Products
, Salesforce Field Service Lightning
Exam Questions With 100% Verified
Answers
Product Items
What are Linked articles? -
correct answer ✅Knowledge articles attached to work orders or
work order line items
What are some limitations of Linked articles? -
correct answer ✅- The article widget and feed articles tool aren't
available in the feed view.
- Quick actions and global actions aren't supported for linked
articles.
- The article toolbar on the Knowledge home page doesn't include
the option to attach articles to work orders or work order line
items.
- The linked work orders and linked work order line items related
lists on articles aren't available in Lightning Experience or SF1.
- Linked articles are view-only in LEX and SF1 (the Salesforce app).
- In LEX, clicking an article link in a feed item redirects you to the
article page in Classic. In SF1, linked articles can't be accessed from
feed items.
Exam Questions With 100% Verified
Answers
If a resource's operating hours aren't defined, they inherit... -
correct answer ✅their service territory's operating hours
Where are Resource Absences tracked? -
correct answer ✅In the Absences related list on the detail page of
the Service Resource
A calendar view isn't available for individual service resources
unless... -
correct answer ✅you're using the FSL managed package
(True/False) Sharing must be enabled to install the managed
package guide. -
correct answer ✅True
(True/False) You can add standard FSL objects to your communities.
-
correct answer ✅True, using the Salesforce Tabs + Visualforce.
- Only Work Orders, Work Order Line Items and Service
Appointments are available on communities built on the Customer
Service template.
,Salesforce Field Service Lightning
Exam Questions With 100% Verified
Answers
What do Service Resource Skills represent? -
correct answer ✅Certifications and areas of expertise
What permission is needed to assign skills to resources? -
correct answer ✅'Edit' on Service Resources
What permission is needed to create skills? -
correct answer ✅'Customize Application'
Field Service users must have what type of licenses? -
correct answer ✅Service Cloud, Field Service, and a Field Service
Permission Set
Where do you verify that FSL is enabled? -
correct answer ✅Field Service Settings
What permission is needed to enable FSL? -
correct answer ✅'Customize Application'
,Salesforce Field Service Lightning
Exam Questions With 100% Verified
Answers
(True/False) Enabling FSL also turns on geocoding (location data) for
supported features. -
correct answer ✅True
(True/False) If the option to track all related objects is selected in
your feed tracking settings for work orders, users are also notified
when child reports of work orders - such as service appointments -
are created or deleted. -
correct answer ✅True
Enabling FSL makes what tabs available? -
correct answer ✅Work Orders
Service Appointments
Service Resources
Skills
Work Types
Service Territories
Operating Hours
Locations
Products
, Salesforce Field Service Lightning
Exam Questions With 100% Verified
Answers
Product Items
What are Linked articles? -
correct answer ✅Knowledge articles attached to work orders or
work order line items
What are some limitations of Linked articles? -
correct answer ✅- The article widget and feed articles tool aren't
available in the feed view.
- Quick actions and global actions aren't supported for linked
articles.
- The article toolbar on the Knowledge home page doesn't include
the option to attach articles to work orders or work order line
items.
- The linked work orders and linked work order line items related
lists on articles aren't available in Lightning Experience or SF1.
- Linked articles are view-only in LEX and SF1 (the Salesforce app).
- In LEX, clicking an article link in a feed item redirects you to the
article page in Classic. In SF1, linked articles can't be accessed from
feed items.
