Salesforce Admin Certification Exam
Practice Questions And Answers
1. When working on opportunities, sales representatives at
Universal Containers need to understand how their peers have
successfully managed other opportunities with comparable
products, competing against the same competitors. Which feature
should a system administrator use to facilitate them? Choose 2
answers
A. Big deal alerts
B. Chatter groups
C. Similar opportunities
D. Opportunity update reminders -
correct answer ✅B. Chatter groups
C. Similar
opportunities
2 .A system administrator has created a formula field on a lead
object to calculate a number. How can the numerical value be
mapped to the account record upon lead conversion?
A. The lead formula field value can be mapped to a number field on
the account record
,Salesforce Admin Certification Exam
Practice Questions And Answers
B. The lead formula field value can be mapped to a roll-up summary
field on the account record
C. The lead formula field value can be mapped to a formula field on
the account record
D. The lead formula field value can be mapped to a standard field
on the account record -
correct answer ✅A. The lead formula field value can be mapped to
a number field on the account record
3. Which field type can be used as an external ID?
Choose 3:
A. Text field
B. Email field
C. URL field
D. Number field
E. Formula field -
correct answer ✅A. Text field
B. Email field
D. Number field
,Salesforce Admin Certification Exam
Practice Questions And Answers
For each object that can have custom fields you can set up to three
custom text, number, or email fields as external IDs. An external ID
field contains record identifiers from a system outside of Salesforce
Source: https://help.salesforce.com/apex/HTViewHelpDoc?
id=custom_field_attributes.htm&language=en
4. Which schedule type can be defined for a product? Choose 2:
A. Revenue
B. Production
C. Quantity
D. Forecast -
correct answer ✅A. Revenue
C. Quantity
5. Which user is listed in the case history related list for case
changes made for assignment and escalation rules?
A. The owner of the case when the rule was triggered
, Salesforce Admin Certification Exam
Practice Questions And Answers
B. The default case owner specified in the assignment or escalation
rule
C. The user who created the assignment or escalation rule
D. The automated case user specified in the support settings -
correct answer ✅D. The automated case user specified in the
support settings
6. What can be transferred from one user to another user during a
mass transfer of account records?
Choose 3 answers:
A. Open activities
B. Closed activities
C. Open cases
D. Related custom object records
E. Closed cases -
correct answer ✅A. Open Activities
C. Open Cases
E. Closed Cases
Practice Questions And Answers
1. When working on opportunities, sales representatives at
Universal Containers need to understand how their peers have
successfully managed other opportunities with comparable
products, competing against the same competitors. Which feature
should a system administrator use to facilitate them? Choose 2
answers
A. Big deal alerts
B. Chatter groups
C. Similar opportunities
D. Opportunity update reminders -
correct answer ✅B. Chatter groups
C. Similar
opportunities
2 .A system administrator has created a formula field on a lead
object to calculate a number. How can the numerical value be
mapped to the account record upon lead conversion?
A. The lead formula field value can be mapped to a number field on
the account record
,Salesforce Admin Certification Exam
Practice Questions And Answers
B. The lead formula field value can be mapped to a roll-up summary
field on the account record
C. The lead formula field value can be mapped to a formula field on
the account record
D. The lead formula field value can be mapped to a standard field
on the account record -
correct answer ✅A. The lead formula field value can be mapped to
a number field on the account record
3. Which field type can be used as an external ID?
Choose 3:
A. Text field
B. Email field
C. URL field
D. Number field
E. Formula field -
correct answer ✅A. Text field
B. Email field
D. Number field
,Salesforce Admin Certification Exam
Practice Questions And Answers
For each object that can have custom fields you can set up to three
custom text, number, or email fields as external IDs. An external ID
field contains record identifiers from a system outside of Salesforce
Source: https://help.salesforce.com/apex/HTViewHelpDoc?
id=custom_field_attributes.htm&language=en
4. Which schedule type can be defined for a product? Choose 2:
A. Revenue
B. Production
C. Quantity
D. Forecast -
correct answer ✅A. Revenue
C. Quantity
5. Which user is listed in the case history related list for case
changes made for assignment and escalation rules?
A. The owner of the case when the rule was triggered
, Salesforce Admin Certification Exam
Practice Questions And Answers
B. The default case owner specified in the assignment or escalation
rule
C. The user who created the assignment or escalation rule
D. The automated case user specified in the support settings -
correct answer ✅D. The automated case user specified in the
support settings
6. What can be transferred from one user to another user during a
mass transfer of account records?
Choose 3 answers:
A. Open activities
B. Closed activities
C. Open cases
D. Related custom object records
E. Closed cases -
correct answer ✅A. Open Activities
C. Open Cases
E. Closed Cases
