BADM 110: INTRODUCTION TO
MANAGEMENT EXAM #1 (CHAPTERS
1-5)
management - Correct Answers -equals getting work done through others.
(MGMT=e^2)
efficiency + effectiveness.
managers have to be concerned with efficiency and effectiveness in the workplace.
efficiency - Correct Answers -getting work done with a minimum of effort, expense, or
waste.
output/input
eg: building a bridge, without wasting time or money.
effectiveness - Correct Answers -accomplishing tasks that help fulfill organizational
objectives.
eg: did the bridge get built?
efficient + effective - Correct Answers -reaching goals and not wasting resources.
efficient + ineffective - Correct Answers -not reaching goals and not wasting resources.
inefficient + effective - Correct Answers -reaching goals and wasting resources.
inefficient + ineffective - Correct Answers -not reaching goals and wasting resources.
Henry Fayol (POCCC) - Correct Answers -managing director and great management
guru. Wrote that there are five management functions:
1. Planning
2. Organizing
3. Coordinating
4. Commanding
5. Controlling
The Four Functions of Management
POLC / POCCC - Correct Answers -Planning, Organizing, Coordinating, Commanding,
and Controlling
has been updated by textbooks by changing it to:
,1. Planning
2. Organizing
3. Leading
4. Controlling
planning - Correct Answers -involves determining organizational goals as well as the
means of achieving them.
Planning leads to larger profits and greater growth than in companies that do not plan.
Planning is one of the best ways to improve organizational performance.
key strategic PLANNING question - Correct Answers -what business are we in?
why does planning work? - Correct Answers -1. encourages people to work hard.
2. focus is on behaviour directly related to accomplishing goals.
3. encourages people to think of better ways to do their jobs.
organizing - Correct Answers -deciding where decisions will be made, who will do what
jobs and tasks, and who will work for whom
eg: organizational chart
leading - Correct Answers -inspiring and motivating employees to work hard to achieve
organizational goals.
W. Edward Demings definition of leadership - Correct Answers -"the aim of leadership
should be to improve the performance of man and machine, to improve quality, to
increase output, and simultaneously to bring pride of workmanship to people. Put in a
negative way, the aim of leadership is not merely to find and record failures of men, but
to remove the causes of failure: to help people do a better job with less effort."
controlling - Correct Answers -involves monitoring progress towards goal achievement
AND taking corrective action when progress isn't being made.
1. are we going to achieve our goals?
2. IF NO what are we going to do to get on track?
basic controlling process - Correct Answers -1. setting standards to achieve goals.
2. comparing actual performance to the standards.
3. making changes to ensure standards are met.
four kinds managers - Correct Answers -top managers, middle managers, first-line
managers, team leaders
top managers - Correct Answers -CEO, COO, CFO, CIO, Vice President, Corporate
Heads
responsibilities: change, commitment, culture, environment
,middle managers - Correct Answers -general manager, plant manager, regional
manager, divisional manager
responsibilities: resources, objectives, coordination, subunit performance, strategy
implementation
first line managers - Correct Answers -office manager, shift supervisor, department
manager
responsibilities: non managerial worker supervision, teaching and training, scheduling,
facilitation
team leader - Correct Answers -team leader, team contact, group facilitator
responsibilities: facilitation, external relationships, internal relationships
what do top managers do? - Correct Answers -responsible for the overall direction of
the organization:
1. responsible for creating a context of change (a long range vision or mission).
CEO's are often fired if they do not bring change quickly enough. VIP
2. Develop employee's commitment and ownership of the company's performance. VIP
3. Create a positive organizational culture. Need to send clear consistent messages.
VIP
4. Monitor the business environment (customers, competitors + socioeconomic & social
trends).
what do middle managers do? - Correct Answers -responsible for setting objectives
consistent with top management's goals and for planning and implementing subunit
strategies to achieve those goals.
1. they plan and allocate resources to meet objectives.
2. they coordinate and link, groups and departments and divisions in the company.
3. monitor and manage the performance of sub-units and of individual managers.
4. responsible for implementing the changes or strategies generated by top managers.
what do first-line managers do? - Correct Answers -manage the performance of the
entry-level employees who are directly responsible for producing a company's goods
and services.
1. they encourage, monitor, and reward the performance of their workers.
2. they teach the employees how to do their jobs.
3. they make detailed schedules and operating plans based on intermediate plans from
middle management.
4. look 7-10 days ahead for hiring needs.
what do team leaders do? - Correct Answers -a new form of manager which has
emerged from the development of self managed teams.
Self managed teams do not have traditional managers. the members of the team
perform the managerial functions.
The traditional manager had the power to hire and fire the team leader does not.
, 1. team leaders are primarily responsible for facilitating team activities towards
accomplishing a goal.
2. they ARE NOT responsible for team performance, the team is.
3. team leaders help team members:
a) plan and schedule work
b) learn to solve problems
c) work effectively with one another. This is critical.
d) team leaders help manage external relationships. Promoting cooperation with teams.
planning time frame of top manager - Correct Answers -longterm plans
3-5 years
planning time frame of middle managers - Correct Answers -intermediate plans
6-18 months
planning time frame of first line managers - Correct Answers -plans and actions that
produce results in two weeks.
Mintzberg's Managerial Roles - Correct Answers -Interpersonal, informational,
decisional roles
Interpersonal roles - Correct Answers -figurehead, leader, liaison
informational roles - Correct Answers -monitor, disseminator, spokesperson
decisional roles - Correct Answers -entrepreneur, disturbance handler, resource
allocator, negotiator
figurehead (interpersonal) - Correct Answers -managers perform ceremonial duties
leader (interpersonal) - Correct Answers -managers motivate and encourage workers to
accomplish objectives.
liaison (interpersonal) - Correct Answers -managers deal with people outside their units.
monitor (informational) - Correct Answers -managers scan their environment for
information.
disseminator (informational) - Correct Answers -managers share information with others
in their company.
spokesperson (informational) - Correct Answers -managers share information with
others outside their departments or companies.
entrepreneur (decisional) - Correct Answers -managers adapt to incremental change
MANAGEMENT EXAM #1 (CHAPTERS
1-5)
management - Correct Answers -equals getting work done through others.
(MGMT=e^2)
efficiency + effectiveness.
managers have to be concerned with efficiency and effectiveness in the workplace.
efficiency - Correct Answers -getting work done with a minimum of effort, expense, or
waste.
output/input
eg: building a bridge, without wasting time or money.
effectiveness - Correct Answers -accomplishing tasks that help fulfill organizational
objectives.
eg: did the bridge get built?
efficient + effective - Correct Answers -reaching goals and not wasting resources.
efficient + ineffective - Correct Answers -not reaching goals and not wasting resources.
inefficient + effective - Correct Answers -reaching goals and wasting resources.
inefficient + ineffective - Correct Answers -not reaching goals and wasting resources.
Henry Fayol (POCCC) - Correct Answers -managing director and great management
guru. Wrote that there are five management functions:
1. Planning
2. Organizing
3. Coordinating
4. Commanding
5. Controlling
The Four Functions of Management
POLC / POCCC - Correct Answers -Planning, Organizing, Coordinating, Commanding,
and Controlling
has been updated by textbooks by changing it to:
,1. Planning
2. Organizing
3. Leading
4. Controlling
planning - Correct Answers -involves determining organizational goals as well as the
means of achieving them.
Planning leads to larger profits and greater growth than in companies that do not plan.
Planning is one of the best ways to improve organizational performance.
key strategic PLANNING question - Correct Answers -what business are we in?
why does planning work? - Correct Answers -1. encourages people to work hard.
2. focus is on behaviour directly related to accomplishing goals.
3. encourages people to think of better ways to do their jobs.
organizing - Correct Answers -deciding where decisions will be made, who will do what
jobs and tasks, and who will work for whom
eg: organizational chart
leading - Correct Answers -inspiring and motivating employees to work hard to achieve
organizational goals.
W. Edward Demings definition of leadership - Correct Answers -"the aim of leadership
should be to improve the performance of man and machine, to improve quality, to
increase output, and simultaneously to bring pride of workmanship to people. Put in a
negative way, the aim of leadership is not merely to find and record failures of men, but
to remove the causes of failure: to help people do a better job with less effort."
controlling - Correct Answers -involves monitoring progress towards goal achievement
AND taking corrective action when progress isn't being made.
1. are we going to achieve our goals?
2. IF NO what are we going to do to get on track?
basic controlling process - Correct Answers -1. setting standards to achieve goals.
2. comparing actual performance to the standards.
3. making changes to ensure standards are met.
four kinds managers - Correct Answers -top managers, middle managers, first-line
managers, team leaders
top managers - Correct Answers -CEO, COO, CFO, CIO, Vice President, Corporate
Heads
responsibilities: change, commitment, culture, environment
,middle managers - Correct Answers -general manager, plant manager, regional
manager, divisional manager
responsibilities: resources, objectives, coordination, subunit performance, strategy
implementation
first line managers - Correct Answers -office manager, shift supervisor, department
manager
responsibilities: non managerial worker supervision, teaching and training, scheduling,
facilitation
team leader - Correct Answers -team leader, team contact, group facilitator
responsibilities: facilitation, external relationships, internal relationships
what do top managers do? - Correct Answers -responsible for the overall direction of
the organization:
1. responsible for creating a context of change (a long range vision or mission).
CEO's are often fired if they do not bring change quickly enough. VIP
2. Develop employee's commitment and ownership of the company's performance. VIP
3. Create a positive organizational culture. Need to send clear consistent messages.
VIP
4. Monitor the business environment (customers, competitors + socioeconomic & social
trends).
what do middle managers do? - Correct Answers -responsible for setting objectives
consistent with top management's goals and for planning and implementing subunit
strategies to achieve those goals.
1. they plan and allocate resources to meet objectives.
2. they coordinate and link, groups and departments and divisions in the company.
3. monitor and manage the performance of sub-units and of individual managers.
4. responsible for implementing the changes or strategies generated by top managers.
what do first-line managers do? - Correct Answers -manage the performance of the
entry-level employees who are directly responsible for producing a company's goods
and services.
1. they encourage, monitor, and reward the performance of their workers.
2. they teach the employees how to do their jobs.
3. they make detailed schedules and operating plans based on intermediate plans from
middle management.
4. look 7-10 days ahead for hiring needs.
what do team leaders do? - Correct Answers -a new form of manager which has
emerged from the development of self managed teams.
Self managed teams do not have traditional managers. the members of the team
perform the managerial functions.
The traditional manager had the power to hire and fire the team leader does not.
, 1. team leaders are primarily responsible for facilitating team activities towards
accomplishing a goal.
2. they ARE NOT responsible for team performance, the team is.
3. team leaders help team members:
a) plan and schedule work
b) learn to solve problems
c) work effectively with one another. This is critical.
d) team leaders help manage external relationships. Promoting cooperation with teams.
planning time frame of top manager - Correct Answers -longterm plans
3-5 years
planning time frame of middle managers - Correct Answers -intermediate plans
6-18 months
planning time frame of first line managers - Correct Answers -plans and actions that
produce results in two weeks.
Mintzberg's Managerial Roles - Correct Answers -Interpersonal, informational,
decisional roles
Interpersonal roles - Correct Answers -figurehead, leader, liaison
informational roles - Correct Answers -monitor, disseminator, spokesperson
decisional roles - Correct Answers -entrepreneur, disturbance handler, resource
allocator, negotiator
figurehead (interpersonal) - Correct Answers -managers perform ceremonial duties
leader (interpersonal) - Correct Answers -managers motivate and encourage workers to
accomplish objectives.
liaison (interpersonal) - Correct Answers -managers deal with people outside their units.
monitor (informational) - Correct Answers -managers scan their environment for
information.
disseminator (informational) - Correct Answers -managers share information with others
in their company.
spokesperson (informational) - Correct Answers -managers share information with
others outside their departments or companies.
entrepreneur (decisional) - Correct Answers -managers adapt to incremental change
