1|Page
UNIT 4 CAHIMS QUESTIONS AND ANSWERS
2025
Which of the following roles is the best to conduct a
workflow analysis of the current state of a process?
The expertise of the process analysis and workflow
redesign specialist
The EHR vendor's specifications
The collective experience of all clinic staff
The knowledge of a clinic's office manager -
.....ANSWER ...✔✔ The collective experience of all
clinic staff
Which of these steps in conflict resolution helps ensure all
participants will cooperate going forward?
Review project goals
Delineate conflict
Engage users in resolution process
Focus discussion on specific conflict
Facilitate discussions
Call for consensus
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Act to implement solution - .....ANSWER ...✔✔ Call for
consensus
Which of these steps in conflict resolution best describes
the skills and knowledge a workflow redesign specialist
applies to bring together differing factions and to
inspire them to seek a solution?
Review project goals
Delineate conflict
Engage users in resolution process
Focus discussion on specific conflict
Facilitate discussions
Call for consensus
Act to implement solution - .....ANSWER ...✔✔
Delineate conflict
The best way to use future-state workflows as training
materials is --before/during/after-- EHR deployment. -
.....ANSWER ...✔✔ after
Which one of the following notations would be best for
representing a process from the perspective of the
patient or healthcare professional?
ISO 5807
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Yourdon
Gane-Sarson
E-R diagram - .....ANSWER ...✔✔ ISO 5807
___ is well suited for representing the physical or mental
tasks or activities required to complete a process,
usually from the perspective of the patient or healthcare
professional. - .....ANSWER ...✔✔ ISO 5807
True or false? Decision points are a defining aspect of a
flowchart. - .....ANSWER ...✔✔ true
Identify the following statements regarding notation and
symbols as either true or false.
Shapes are symbols that represent more complex ideas.
--TrueFalse
Notations include symbols.
--TrueFalse
Once you select a specific notation to create a
flowchart, you must adhere to it, or others will not be
able to understand your flowchart.
--TrueFalse - .....ANSWER ...✔✔ false
true
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false
True or false? A workflow is a process. - .....ANSWER
...✔✔ true
The terms workflow and process are used
interchangeably because both outline activities that
produce work.
Manipulating values and calculating sums are examples
of --informational/physical/mental tasks. - .....ANSWER
...✔✔ informational
Which of the following statements characterizes the use
of process maps as either an abstraction or a template?
Abstractions visually model the requirements of a
process, whereas templates document the required steps
of a process.
Neither abstractions nor templates are models.
Abstractions are all wrong, but some templates are
correct.
Whether as an abstraction or as a template, process
maps document and model the requirements and serve
as a "holder of the knowledge" regarding a particular
process. - .....ANSWER ...✔✔ Whether as an
UNIT 4 CAHIMS QUESTIONS AND ANSWERS
2025
Which of the following roles is the best to conduct a
workflow analysis of the current state of a process?
The expertise of the process analysis and workflow
redesign specialist
The EHR vendor's specifications
The collective experience of all clinic staff
The knowledge of a clinic's office manager -
.....ANSWER ...✔✔ The collective experience of all
clinic staff
Which of these steps in conflict resolution helps ensure all
participants will cooperate going forward?
Review project goals
Delineate conflict
Engage users in resolution process
Focus discussion on specific conflict
Facilitate discussions
Call for consensus
,2|Page
Act to implement solution - .....ANSWER ...✔✔ Call for
consensus
Which of these steps in conflict resolution best describes
the skills and knowledge a workflow redesign specialist
applies to bring together differing factions and to
inspire them to seek a solution?
Review project goals
Delineate conflict
Engage users in resolution process
Focus discussion on specific conflict
Facilitate discussions
Call for consensus
Act to implement solution - .....ANSWER ...✔✔
Delineate conflict
The best way to use future-state workflows as training
materials is --before/during/after-- EHR deployment. -
.....ANSWER ...✔✔ after
Which one of the following notations would be best for
representing a process from the perspective of the
patient or healthcare professional?
ISO 5807
,3|Page
Yourdon
Gane-Sarson
E-R diagram - .....ANSWER ...✔✔ ISO 5807
___ is well suited for representing the physical or mental
tasks or activities required to complete a process,
usually from the perspective of the patient or healthcare
professional. - .....ANSWER ...✔✔ ISO 5807
True or false? Decision points are a defining aspect of a
flowchart. - .....ANSWER ...✔✔ true
Identify the following statements regarding notation and
symbols as either true or false.
Shapes are symbols that represent more complex ideas.
--TrueFalse
Notations include symbols.
--TrueFalse
Once you select a specific notation to create a
flowchart, you must adhere to it, or others will not be
able to understand your flowchart.
--TrueFalse - .....ANSWER ...✔✔ false
true
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false
True or false? A workflow is a process. - .....ANSWER
...✔✔ true
The terms workflow and process are used
interchangeably because both outline activities that
produce work.
Manipulating values and calculating sums are examples
of --informational/physical/mental tasks. - .....ANSWER
...✔✔ informational
Which of the following statements characterizes the use
of process maps as either an abstraction or a template?
Abstractions visually model the requirements of a
process, whereas templates document the required steps
of a process.
Neither abstractions nor templates are models.
Abstractions are all wrong, but some templates are
correct.
Whether as an abstraction or as a template, process
maps document and model the requirements and serve
as a "holder of the knowledge" regarding a particular
process. - .....ANSWER ...✔✔ Whether as an
