Verified 100% Correct
Protocol for delivering bad news? - ANSWER -S-set up meeting
P-perception (patients)
I-invitation (of conversation/questions)
K-knowledge
E-empathy
S-summarise and strategise
how to deal with a patient who is silent - ANSWER -remember silence can have
many meanings and silence can be therapeutic
possibly the patient is having difficulty controlling emotions, deciding to open up,
od possibly you've offended them
"you are quiet, what are you thinking?"
how to deal with a patient who is talkative - ANSWER -give pt free reign of first
5-10 minutes while listening carefully
focus on what seems most important to the patient and ask questions in those areas
brief summary may help you change subject yet validate any concerns
"let me make sure I understand, you have brought up many concerns, I heard 2
different types of pain. lets focus on the pain...."
dealing with a patient giving a confusing narrative - ANSWER -assess why its
confusing (pts style vs underlying communication issue)
guide interview into psychosocial assessment
how to deal with patient with altered state of cognition - ANSWER -obtain hx
from other sources (family, caregiver)
while obtains info do not give out info about patient unless they are the patients
healthcare proxy
dealing with a patient with emotional lability - ANSWER -pausing, gentle
probing, respond with empathy, offer a tissue supportive remark
"im glad you were able to express your feelings"
, dealing with an angry or aggressive patient - ANSWER -stay clam do not be
confrontational, acknowledge situation, make amends, validate patients feelings
without agreeing to their reasons for beings upset
alert security staff
dealing with flirtatious pt - ANSWER -calmly and firmly set boundaries about
your relationship being professional not personal
maybe get a chaperone if needed
dealing with a discriminatory patient - ANSWER -assess illness acuity of patient
cultivate a therapeutic alliance with help of supervisor
supportive environment from healthcare team
dealing with a patient with hearing loss or deaf - ANSWER -ask preferred method
of communication
use normal volume rate of talking
allow lip reading
utilize touchback method to determine if they heard/understood you
dealing with nonadherant patient - ANSWER -assess factors that may cause
nonadherance like socioeconomic factors, cognition, cultural beliefs
give informative handouts, cues, emails
simplify dosing schedules/disease monitoring
Format of Health History - ANSWER -initial information
chief complaint
history of present illness
past medical history
family history
personal and social history
review of systems
Comprehensive Health History- when to do - ANSWER -new patient
establishment-first encounter
Comprehensive Health History - ANSWER -includes all components of a health
history and complete physical examination
focused health history- when to use - ANSWER -returning patients for routine
care
, patients with specific "urgent care" concerns
key factors to adjusting scope of health history - ANSWER -magnitude and
severity of pt problem
need for thoroughness
clinical setting
time available
which occurs most often comprehensive or focused assessment - ANSWER -
focused
Is health history subjective or objective? - ANSWER -subjective
subjective information during patient encounter - ANSWER -chief complaint
health history
review of systems
Is physical exam subjective or objective? - ANSWER -objective
objective information during patient encounter - ANSWER -physical exam
lab information
test data
health history- initial information - ANSWER -age
gender
source of information
health history- chief complaint - ANSWER -Tells you what is wrong with them
Main reason they are there
Should be in quotation marks because it is what the pt is telling you
Ex: "chest pain"
Health history-HPI - ANSWER -Hostory of present illness
think OLDCARTS
7 attributes of a symptom - ANSWER -OLD CARTS
OLDCARTS - ANSWER -Onset
Location