1|Page
TTEC EXAM 1 COMPLETELY UPDATED 2025–
2026 EDITION | VERIFIED QUESTIONS & 100%
ACCURATE ANSWERS | GUARANTEED A+
PERFORMANCE
If a customer does not have a card in their possession, what appropriate option
should should be offered to access their funds?
Contact the sponsor
Selecting printable version at the bottom of the account history or posted
transaction will display 10 screen pages of information.
True
What is the daily maximum amount that an edd cardholder may withdraw at an
ATM?
$1000
When the card is received, it can be activated on the automated phone system, the
consumer website, or with customer service.
True
,2|Page
It is acceptable to refuse a customer's request to speak to a supervisor or to hang-up
on customer.
False
If a customer calls to request a card be expedited to them, however a card was
already sent yesterday via standard mail, what should you advise the customer?
Encourage the customer to wait for the card to arrive that was ordered.
If customer does not have card in their possession, what appropriate options should
be offered to access their funds?
Contact the sponsor
The customer authenticated name, and 2 tokens(last 4 of ssn and DOB). They still
need to correctly answer the security question if it is on the account in PAS.
True
How can a cardholder avoid a gas hold?
, 3|Page
Use card with the cashier
What screen provides the detail of all deposits only?
Funding History
What card status is used when a cardholder reports their card is missing and will
call back if they can't find it?
Suspended
What screen provides the cardholder profile and card program information?
Account Information
What screen would provide the information for every card sent to the cardholder?
Card order history
If a cardholder were to call in for a balance inquiry, what is the correct amount to
tell them?
TTEC EXAM 1 COMPLETELY UPDATED 2025–
2026 EDITION | VERIFIED QUESTIONS & 100%
ACCURATE ANSWERS | GUARANTEED A+
PERFORMANCE
If a customer does not have a card in their possession, what appropriate option
should should be offered to access their funds?
Contact the sponsor
Selecting printable version at the bottom of the account history or posted
transaction will display 10 screen pages of information.
True
What is the daily maximum amount that an edd cardholder may withdraw at an
ATM?
$1000
When the card is received, it can be activated on the automated phone system, the
consumer website, or with customer service.
True
,2|Page
It is acceptable to refuse a customer's request to speak to a supervisor or to hang-up
on customer.
False
If a customer calls to request a card be expedited to them, however a card was
already sent yesterday via standard mail, what should you advise the customer?
Encourage the customer to wait for the card to arrive that was ordered.
If customer does not have card in their possession, what appropriate options should
be offered to access their funds?
Contact the sponsor
The customer authenticated name, and 2 tokens(last 4 of ssn and DOB). They still
need to correctly answer the security question if it is on the account in PAS.
True
How can a cardholder avoid a gas hold?
, 3|Page
Use card with the cashier
What screen provides the detail of all deposits only?
Funding History
What card status is used when a cardholder reports their card is missing and will
call back if they can't find it?
Suspended
What screen provides the cardholder profile and card program information?
Account Information
What screen would provide the information for every card sent to the cardholder?
Card order history
If a cardholder were to call in for a balance inquiry, what is the correct amount to
tell them?
