NBHWC EXAM QUESTIONS AND
COMPLETE ANSWERS
QUESTIONS AND ANSWERS
What is the most important moment in preparing for a session? ANSWER -Practicing
mindfulness, before the session begins.
Page 32-33
What are 3 core coaching skills? ANSWER -1. Mindful listening - cognitive and affective
listening, being present, pausing before speaking, listening for emotion.
2. Open-ended Inquiry - open ended questions to provoke storytelling.
3. Perceptive reflections - another form of listening, paraphrasing, summarizing, can
activate an emotional response.
Page 34-38
What is the coaching session structure? ANSWER -- Session opening (7%, 2-3 min)
- Weekly goal review (20%, 5-7 min)
- 3-month goal review (7%, 2-3 min/monthly)
- Generative moment (40%, 10-12 min)
- Goal setting (20%, 5-7 min)
,- Session close (6%, 2-3 min)
Page 156
Which part of a coaching session is the longest? ANSWER -Generative moment, 40%, 10-
12 minutes
Page 156, 162
In which part of the session does goal setting occur? ANSWER -After generative moment
Page 156, 162
What is the coach approach for this client situation? Client tends toward overzealous and
unrealistic goals ANSWER -Coach Approach: Carefully monitor goals to help client keep
them realistic
What is the coach approach for this client situation? Client is slow to become motivated and
does not make progress ANSWER -Coach Approach: Address readiness to change through
appreciative inquiry and motivational interviewing.
- Discover strengths
- Weigh pros and cons
- Modify environment
- Try new strategies
- Reconfirm or uncover new motivators
What is the coach approach for this client situation? Client is getting bored ANSWER -
Coach Approach: Add variety to generative moment, offer a new assignment, explore other
domains for change and goals
What is the coach approach for this client situation? Client not making the change process a
priority, missing appointments, late ANSWER -Coach Approach: Non-violent
,communication: Share your observations, express empathy, inquire what could make
vision/goals a priority, share value of small steps
What is the coach approach for this client situation? Client realizes coaches are not
magicians, disillusioned by all the work it takes ANSWER -Coach Approach: Normalize
their experience, emphasize small steps, share your confidence in creating action plans and
weekly goals
What is the coach approach for this client situation? Client not attempting their SMART
goals on a weekly basis ANSWER -Look for what isn't working in client's behaviors to set a
new goal for fresh start, probe for motivators, discuss with mentor coach
What is the coach approach for this client situation? Client is not at 50% of their 3-month
goal at week 6 ANSWER -Coach Approach: Reassess 3-month goals to make sure they are
realistic, revisit vision, talk to mentor coach
What is the coach approach for this client situation? Client discouraged by not seeing
results ANSWER -Coach Approach: Focus on what IS working and client's strengths, talk
about areas to develop, create plan for improvement, try new tools/resources, discuss
options with mentor coach
What are red flags for referral? ANSWER -1. Decrease in ability to experience pleasure,
sadness, hopelessness, helplessness
2. Intrusive thoughts, can't focus
3. Unable to sleep, get back to sleep
4. Changes in appetite (increase or decrease)
5. Feeling guilty because others have suffered or died
6. Feelings of hopelessness, despair
7. Hyper alert or over tired
8. Irritability/Outburst of anger
9. Impulsive/Risk taking behavior
10. Thoughts of death/suicide
Page 20
, What is the coaching agreement? ANSWER -Coaching agreement is an opportunity to
build trust, rapport, boundaries and expectations. Describes the ROLE of the coach,
AUTONOMY, CONFIDENTIALITY, HIPAA, and allows all parties to AGREE ON
COACHING PRICIPALS.
WRITTEN AND REVISITED
Page 126-129
What does HIPAA stand for? ANSWER -Health Insurance Portability and Accountability
Act
What is a vision statement? ANSWER -Description of what a person would like to achieve
in positive language and present tense, "I am"
Page 129-132
What is a STRONG vision statement? ANSWER -Stable
True to self
Resilient
Optimistic
Nurtured by nature
Grateful
Page 132
What is a SMART Goal? ANSWER -Specific
Measurable
Action-based
Realistic
Time-bound
COMPLETE ANSWERS
QUESTIONS AND ANSWERS
What is the most important moment in preparing for a session? ANSWER -Practicing
mindfulness, before the session begins.
Page 32-33
What are 3 core coaching skills? ANSWER -1. Mindful listening - cognitive and affective
listening, being present, pausing before speaking, listening for emotion.
2. Open-ended Inquiry - open ended questions to provoke storytelling.
3. Perceptive reflections - another form of listening, paraphrasing, summarizing, can
activate an emotional response.
Page 34-38
What is the coaching session structure? ANSWER -- Session opening (7%, 2-3 min)
- Weekly goal review (20%, 5-7 min)
- 3-month goal review (7%, 2-3 min/monthly)
- Generative moment (40%, 10-12 min)
- Goal setting (20%, 5-7 min)
,- Session close (6%, 2-3 min)
Page 156
Which part of a coaching session is the longest? ANSWER -Generative moment, 40%, 10-
12 minutes
Page 156, 162
In which part of the session does goal setting occur? ANSWER -After generative moment
Page 156, 162
What is the coach approach for this client situation? Client tends toward overzealous and
unrealistic goals ANSWER -Coach Approach: Carefully monitor goals to help client keep
them realistic
What is the coach approach for this client situation? Client is slow to become motivated and
does not make progress ANSWER -Coach Approach: Address readiness to change through
appreciative inquiry and motivational interviewing.
- Discover strengths
- Weigh pros and cons
- Modify environment
- Try new strategies
- Reconfirm or uncover new motivators
What is the coach approach for this client situation? Client is getting bored ANSWER -
Coach Approach: Add variety to generative moment, offer a new assignment, explore other
domains for change and goals
What is the coach approach for this client situation? Client not making the change process a
priority, missing appointments, late ANSWER -Coach Approach: Non-violent
,communication: Share your observations, express empathy, inquire what could make
vision/goals a priority, share value of small steps
What is the coach approach for this client situation? Client realizes coaches are not
magicians, disillusioned by all the work it takes ANSWER -Coach Approach: Normalize
their experience, emphasize small steps, share your confidence in creating action plans and
weekly goals
What is the coach approach for this client situation? Client not attempting their SMART
goals on a weekly basis ANSWER -Look for what isn't working in client's behaviors to set a
new goal for fresh start, probe for motivators, discuss with mentor coach
What is the coach approach for this client situation? Client is not at 50% of their 3-month
goal at week 6 ANSWER -Coach Approach: Reassess 3-month goals to make sure they are
realistic, revisit vision, talk to mentor coach
What is the coach approach for this client situation? Client discouraged by not seeing
results ANSWER -Coach Approach: Focus on what IS working and client's strengths, talk
about areas to develop, create plan for improvement, try new tools/resources, discuss
options with mentor coach
What are red flags for referral? ANSWER -1. Decrease in ability to experience pleasure,
sadness, hopelessness, helplessness
2. Intrusive thoughts, can't focus
3. Unable to sleep, get back to sleep
4. Changes in appetite (increase or decrease)
5. Feeling guilty because others have suffered or died
6. Feelings of hopelessness, despair
7. Hyper alert or over tired
8. Irritability/Outburst of anger
9. Impulsive/Risk taking behavior
10. Thoughts of death/suicide
Page 20
, What is the coaching agreement? ANSWER -Coaching agreement is an opportunity to
build trust, rapport, boundaries and expectations. Describes the ROLE of the coach,
AUTONOMY, CONFIDENTIALITY, HIPAA, and allows all parties to AGREE ON
COACHING PRICIPALS.
WRITTEN AND REVISITED
Page 126-129
What does HIPAA stand for? ANSWER -Health Insurance Portability and Accountability
Act
What is a vision statement? ANSWER -Description of what a person would like to achieve
in positive language and present tense, "I am"
Page 129-132
What is a STRONG vision statement? ANSWER -Stable
True to self
Resilient
Optimistic
Nurtured by nature
Grateful
Page 132
What is a SMART Goal? ANSWER -Specific
Measurable
Action-based
Realistic
Time-bound
