NUR 256 TEST 2 UPDATED ACTUAL Questions
and CORRECT Answers
- Impacts all management
activities
- Determines success as a
leader-manager
- Begins when two or more
people become aware of each
Communication
other
- Organizational communication
is a high-level management
function
- Communication and team
building are intertwined
- Weather
- Temperature
External Climate of - Timing
Communication - Organizational climate
- Status, power, and authority as
barriers
- Values
- Feelings
Internal Climate of - Temperament
Communication - Stress levels of sender and
receiver
- Personality
, - Leader-managers assess
organizational communication
- Senders should seek feedback
on whether communication is
Organizational
received
Communication Strategies
- Multiple communication
methods should be used
- Unnecessary information
should not be disclosed
- Number of levels you need to
communicate through to reach
upper management
- Gender
- Power and status
Variables Affecting
- Spatial distance
Organizational
- Different subgroups or
Communication
subcultures
- Differing authority and work
structures
- Organizations in constant state
of flux
- Managers spend a lot of time
on organizational
communication
- Managers must have excellent
Manager Communication
interpersonal communication
Responsibilities
skills
- Communication in big
organizations is difficult due to
complexity and size
, - Information: formal,
impersonal, unaffected by
emotions
Communication vs.
- Communication: involves
Information
perception and feelings, does
not depend on information, may
include shared experiences
1. Upward: from subordinate to
superior
2. Downward: from superior to
subordinate
Channels of 3. Horizontal: from peer to peer
Communication 4. Diagonal: between individuals
at differing hierarchy levels and
job classifications
5. Grapevine: informal, random,
between small groups
1. Written communication
2. Verbal communication (face-
to-face or telephone)
3. Nonverbal communication:
silence, eye contact, posture,
expression, etc.
Communication Modes
- Clarity of message is affected
by mode of communication
- More direct = greater clarity
- More people = greater chance
of distortion
and CORRECT Answers
- Impacts all management
activities
- Determines success as a
leader-manager
- Begins when two or more
people become aware of each
Communication
other
- Organizational communication
is a high-level management
function
- Communication and team
building are intertwined
- Weather
- Temperature
External Climate of - Timing
Communication - Organizational climate
- Status, power, and authority as
barriers
- Values
- Feelings
Internal Climate of - Temperament
Communication - Stress levels of sender and
receiver
- Personality
, - Leader-managers assess
organizational communication
- Senders should seek feedback
on whether communication is
Organizational
received
Communication Strategies
- Multiple communication
methods should be used
- Unnecessary information
should not be disclosed
- Number of levels you need to
communicate through to reach
upper management
- Gender
- Power and status
Variables Affecting
- Spatial distance
Organizational
- Different subgroups or
Communication
subcultures
- Differing authority and work
structures
- Organizations in constant state
of flux
- Managers spend a lot of time
on organizational
communication
- Managers must have excellent
Manager Communication
interpersonal communication
Responsibilities
skills
- Communication in big
organizations is difficult due to
complexity and size
, - Information: formal,
impersonal, unaffected by
emotions
Communication vs.
- Communication: involves
Information
perception and feelings, does
not depend on information, may
include shared experiences
1. Upward: from subordinate to
superior
2. Downward: from superior to
subordinate
Channels of 3. Horizontal: from peer to peer
Communication 4. Diagonal: between individuals
at differing hierarchy levels and
job classifications
5. Grapevine: informal, random,
between small groups
1. Written communication
2. Verbal communication (face-
to-face or telephone)
3. Nonverbal communication:
silence, eye contact, posture,
expression, etc.
Communication Modes
- Clarity of message is affected
by mode of communication
- More direct = greater clarity
- More people = greater chance
of distortion
