Business Administration Exam
quizzes and answers graded A+
Nicole's Manicure Salon has operated successfully for the past 15 years. Recently, Nicole decided to
expand by offering several people the opportunity to own and operate a Nicole's Manicure Salon in
other locations. Which form of business ownership would allow Nicole to attain her goal? -
ANS✅✅Business-format franchise
Which of the following usually is the first step in applying written directions to achieve tasks:
A. Questioning
B. Listening
C. Speaking
D. Reading - ANS✅✅Reading
Which of the following business resources provides information about the company's dress codes
and vacation policies, and general rules for appropriate behavior:
A. Productivity manual
B. Employee handbook
C. Customer newsletter
D. Personnel record - ANS✅✅Employee handbook
To be able to better understand and follow directions on the job, employees often.. - ANS✅✅ask
questions
Which of the following usually is a benefit of listening to others and trying to understand what they
are saying in order to respond
appropriately:
A. Respect of coworkers
B. Guaranteed promotions
C. Access to management
D. Fewer assignments - ANS✅✅Respect of coworkers
Which of the following adds meaning to the words a speaker uses:
, A. Accuracy
B. Tempo
C. Tone of voice
D. Economy of speech - ANS✅✅Tone of voice
What communication style is most appropriate to use when you are providing a friend with personal
advice?
A. Formal
B. Empathic
C. Judgmental
D. Businesslike - ANS✅✅Empathetic
What should employees keep in mind when trying to be objective while defending their ideas? -
ANS✅✅Others may have different opinions
Which of the following is a true statement about listening skills while handling telephone calls:
A. It is easy to listen while carrying on other activities
B. Being a good listener requires active listening skills
C. Listening is a natural skill that doesn't require practice
D. If you listen very carefully, you will not have to ask questions - ANS✅✅Being a good listener
requires active listening skills
One computer tool that a businessperson can use to organize online information for a research
report is.. - ANS✅✅Mind-mapping programs
After Lana finishes writing the promotional copy for a direct-mail letter, she plans to proofread and
edit her work on her computer. What technique will help Lana determine if the text is clear and
logical? - ANS✅✅Reading the text aloud
Which of the following message closings is the most appropriate to use for a businessperson who is
sending formal e-mail correspondence:
A. Greetings
B. THX
quizzes and answers graded A+
Nicole's Manicure Salon has operated successfully for the past 15 years. Recently, Nicole decided to
expand by offering several people the opportunity to own and operate a Nicole's Manicure Salon in
other locations. Which form of business ownership would allow Nicole to attain her goal? -
ANS✅✅Business-format franchise
Which of the following usually is the first step in applying written directions to achieve tasks:
A. Questioning
B. Listening
C. Speaking
D. Reading - ANS✅✅Reading
Which of the following business resources provides information about the company's dress codes
and vacation policies, and general rules for appropriate behavior:
A. Productivity manual
B. Employee handbook
C. Customer newsletter
D. Personnel record - ANS✅✅Employee handbook
To be able to better understand and follow directions on the job, employees often.. - ANS✅✅ask
questions
Which of the following usually is a benefit of listening to others and trying to understand what they
are saying in order to respond
appropriately:
A. Respect of coworkers
B. Guaranteed promotions
C. Access to management
D. Fewer assignments - ANS✅✅Respect of coworkers
Which of the following adds meaning to the words a speaker uses:
, A. Accuracy
B. Tempo
C. Tone of voice
D. Economy of speech - ANS✅✅Tone of voice
What communication style is most appropriate to use when you are providing a friend with personal
advice?
A. Formal
B. Empathic
C. Judgmental
D. Businesslike - ANS✅✅Empathetic
What should employees keep in mind when trying to be objective while defending their ideas? -
ANS✅✅Others may have different opinions
Which of the following is a true statement about listening skills while handling telephone calls:
A. It is easy to listen while carrying on other activities
B. Being a good listener requires active listening skills
C. Listening is a natural skill that doesn't require practice
D. If you listen very carefully, you will not have to ask questions - ANS✅✅Being a good listener
requires active listening skills
One computer tool that a businessperson can use to organize online information for a research
report is.. - ANS✅✅Mind-mapping programs
After Lana finishes writing the promotional copy for a direct-mail letter, she plans to proofread and
edit her work on her computer. What technique will help Lana determine if the text is clear and
logical? - ANS✅✅Reading the text aloud
Which of the following message closings is the most appropriate to use for a businessperson who is
sending formal e-mail correspondence:
A. Greetings
B. THX
