CUSP T&D EXAM FULL QUESTION AND
ANSWER GUIDE 2026
◉ According to the textbook, what are the two most used methods
for informal learning?
a.face-to-face interactions and email communication
b.email communications and intranet sites
c.social networking and Internet searches
d.structured mentoring and coaching sessions Answer: email
communications and intranet sites
◉ Technology developments in the external environment influence
the training needs within an organization because employees will
require technology training for what reason?
a.to meet global demands
b.to capture efficiencies associated with improved technology
c.to satisfy their own intrinsic benefits
d.to be marketable for other jobs Answer: to capture efficiencies
associated with improved technology
◉ Which of the following is NOT an implication you would draw
from Kolb's learning styles theory?
a.Trainees differ in the way they prefer to learn
,b.Training methods should be aligned with the trainee's learning
preferences
c.A trainee's learning style is related to how trainees acquire
knowledge in training and how they use information on the job
d.Training design should consider so-called learning modes Answer:
A trainee's learning style is related to how trainees acquire
knowledge in training and how they use information on the job
◉ If a trainer wants to ensure that she is following the 70-20-10
model, how much formal training should she be providing to
employees?
a.70 percent
b.30 percent
c.20 percent
d.10 percent Answer: 10 percent
◉ Observational learning requires four key elements: attention,
retention, reproduction, and reinforcement. What type of activity is
associated with reproduction?
a.Employees must be aware and observe the behaviour
b.Employees must continue to apply the behaviour
c.Employees must practise and rehearse the behaviour
d.Employees must observe and encode the behaviour Answer:
Employees must practise and rehearse the behaviour
,◉ Which of the following statements regarding the instructional
systems design (ISD) model is congruent with the material
presented in the textbook?
a.It is a much more complex model when compared with the
streamlined ADDIE model
b.It is an irrational and scientific process
c.It consists of four main steps: needs analysis, design, delivery, and
evaluation
d.Its first step attempts to answer the question "is training needed
and is it the best solution? Answer: Its first step attempts to answer
the question "is training needed and is it the best solution?
◉ Which statement best describes the current state of productivity
and innovation in Canada?
a.Canada lags its major global competitors in productivity and
innovation.
b.Canada rates very high in productivity metrics globally.
c.Canada tends to rank high in productivity but low in innovation
across most business sectors.
d.Canada has seen a recent sharp increase both in productivity and
innovation across all business sectors. Answer: Canada lags its major
global competitors in productivity and innovation.
, ◉ Which of the following are two extrinsic benefits training will give
an employee?
a.a more positive attitude toward their employer and their own
confidence
b.a greater sense of engagement toward customers and fellow
employees
c.an improved marketability and greater job security
d.a greater sense of self-efficacy and a sense of accomplishment
Answer: an improved marketability and greater job security
◉ The conditioning process includes three distinct yet connected
concepts. Under which concept would a trainer reward each step as
the trainee masters it in completing a complex task?
a.chaining
b.mastering
c.generalization
d.shaping Answer: shaping
◉ What should be the most important organizational factor
influencing training and development programs in organizations?
a.the competitive nature of the industry
b.demographics
c.leadership and managerial characteristics
d.corporate strategy Answer: corporate strategy
ANSWER GUIDE 2026
◉ According to the textbook, what are the two most used methods
for informal learning?
a.face-to-face interactions and email communication
b.email communications and intranet sites
c.social networking and Internet searches
d.structured mentoring and coaching sessions Answer: email
communications and intranet sites
◉ Technology developments in the external environment influence
the training needs within an organization because employees will
require technology training for what reason?
a.to meet global demands
b.to capture efficiencies associated with improved technology
c.to satisfy their own intrinsic benefits
d.to be marketable for other jobs Answer: to capture efficiencies
associated with improved technology
◉ Which of the following is NOT an implication you would draw
from Kolb's learning styles theory?
a.Trainees differ in the way they prefer to learn
,b.Training methods should be aligned with the trainee's learning
preferences
c.A trainee's learning style is related to how trainees acquire
knowledge in training and how they use information on the job
d.Training design should consider so-called learning modes Answer:
A trainee's learning style is related to how trainees acquire
knowledge in training and how they use information on the job
◉ If a trainer wants to ensure that she is following the 70-20-10
model, how much formal training should she be providing to
employees?
a.70 percent
b.30 percent
c.20 percent
d.10 percent Answer: 10 percent
◉ Observational learning requires four key elements: attention,
retention, reproduction, and reinforcement. What type of activity is
associated with reproduction?
a.Employees must be aware and observe the behaviour
b.Employees must continue to apply the behaviour
c.Employees must practise and rehearse the behaviour
d.Employees must observe and encode the behaviour Answer:
Employees must practise and rehearse the behaviour
,◉ Which of the following statements regarding the instructional
systems design (ISD) model is congruent with the material
presented in the textbook?
a.It is a much more complex model when compared with the
streamlined ADDIE model
b.It is an irrational and scientific process
c.It consists of four main steps: needs analysis, design, delivery, and
evaluation
d.Its first step attempts to answer the question "is training needed
and is it the best solution? Answer: Its first step attempts to answer
the question "is training needed and is it the best solution?
◉ Which statement best describes the current state of productivity
and innovation in Canada?
a.Canada lags its major global competitors in productivity and
innovation.
b.Canada rates very high in productivity metrics globally.
c.Canada tends to rank high in productivity but low in innovation
across most business sectors.
d.Canada has seen a recent sharp increase both in productivity and
innovation across all business sectors. Answer: Canada lags its major
global competitors in productivity and innovation.
, ◉ Which of the following are two extrinsic benefits training will give
an employee?
a.a more positive attitude toward their employer and their own
confidence
b.a greater sense of engagement toward customers and fellow
employees
c.an improved marketability and greater job security
d.a greater sense of self-efficacy and a sense of accomplishment
Answer: an improved marketability and greater job security
◉ The conditioning process includes three distinct yet connected
concepts. Under which concept would a trainer reward each step as
the trainee masters it in completing a complex task?
a.chaining
b.mastering
c.generalization
d.shaping Answer: shaping
◉ What should be the most important organizational factor
influencing training and development programs in organizations?
a.the competitive nature of the industry
b.demographics
c.leadership and managerial characteristics
d.corporate strategy Answer: corporate strategy
