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ENP Questions and Correct Answers
PSAP Ans: — Public Safety Answering Point
Types of PSAPS Ans: — Primary/secondary
Single & Multi Juris
Consolidated
Colocated
Virtual
Primary Answering Point Ans: — Location where the 9 1 1 call is
first answered. i.e. Law agency
Secondary Answering Point Ans: — The location where the original
9 1 1 call is transferred. i.e. fire or EMS
sPSAP or SPSAP Ans: — Secondary answering point
Single Jurisdiction Ans: — A single jurisdiction PSAP can be a
governmental organization, such as a city
Multiple Jurisdiction Ans: — One PSAP covering multiple
jurisdictions
Consolidated PSAP Ans: — A city or county is designated as the
PSAP for several other cities or counties
Private PSAP Ans: — A private PSAP can be a primary PSAP, but
may only take calls and not dispatch law, fire, or EMS.
Virtual PSAP Ans: — Is portable and scalable. Allows employees to
perform 9 1 1 call taking and dispatching duties in various
locations.
CPE Ans: — Customer premise equipment
ANI Ans: — -Automatic number information
-Telephone number associated with the access line from which a
call originates.
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pANI rrPS ANI Ans: — -Pseudo automatic number information
- A telephone number used to support routing of wireless 9 1 1
calls. It may identify a wireless cell, cell sector or PSAP to which
the call should be routed. Also known as routing number.
What is PS ANI also known as Ans: — routing number
ANI Displays Ans: — A display of the telephone number
associated with the access line from which the call originates. Part
of your CPE, your computer screen.
ANI Controller Ans: — A stand-alone CPE component which
provides the ANI decoding and function key control for 9 1 1
service.
ALI Ans: — -Automatic location information
-The caller's address/location from which a call originates.
ALI Displays Ans: — A display of the location associated with the
access line from which the call originates. Part of your CPE, your
computer screen.
PS ALI or pALI Ans: — -Pseudo automatic location information
-An ALI record associated with a pANI, configured to provide the
location of the wireless cell or sector and information about its
coverage or serving area (footprint).
ALI Controller Ans: — A CPE component which performs the
function of communicating with the ALI database. An ALI
controller (multiplexer) typically works in conjunction with an ANI
controller.
a k a multiplexer Ans: — ALI Controller
System Controller Ans: — An entity providing one or more of the
following 9 1 1 elements: Network, CPE, or database service.
ACD Ans: — -Automatic call distributor
-Equipment that automatically distributes incoming calls to
available PSAP attendants in the order the calls are received, or
queues calls until an attendant becomes available
© 2025 All rights reserved
ENP Questions and Correct Answers
PSAP Ans: — Public Safety Answering Point
Types of PSAPS Ans: — Primary/secondary
Single & Multi Juris
Consolidated
Colocated
Virtual
Primary Answering Point Ans: — Location where the 9 1 1 call is
first answered. i.e. Law agency
Secondary Answering Point Ans: — The location where the original
9 1 1 call is transferred. i.e. fire or EMS
sPSAP or SPSAP Ans: — Secondary answering point
Single Jurisdiction Ans: — A single jurisdiction PSAP can be a
governmental organization, such as a city
Multiple Jurisdiction Ans: — One PSAP covering multiple
jurisdictions
Consolidated PSAP Ans: — A city or county is designated as the
PSAP for several other cities or counties
Private PSAP Ans: — A private PSAP can be a primary PSAP, but
may only take calls and not dispatch law, fire, or EMS.
Virtual PSAP Ans: — Is portable and scalable. Allows employees to
perform 9 1 1 call taking and dispatching duties in various
locations.
CPE Ans: — Customer premise equipment
ANI Ans: — -Automatic number information
-Telephone number associated with the access line from which a
call originates.
© 2025 All rights reserved
, 2 | Page
pANI rrPS ANI Ans: — -Pseudo automatic number information
- A telephone number used to support routing of wireless 9 1 1
calls. It may identify a wireless cell, cell sector or PSAP to which
the call should be routed. Also known as routing number.
What is PS ANI also known as Ans: — routing number
ANI Displays Ans: — A display of the telephone number
associated with the access line from which the call originates. Part
of your CPE, your computer screen.
ANI Controller Ans: — A stand-alone CPE component which
provides the ANI decoding and function key control for 9 1 1
service.
ALI Ans: — -Automatic location information
-The caller's address/location from which a call originates.
ALI Displays Ans: — A display of the location associated with the
access line from which the call originates. Part of your CPE, your
computer screen.
PS ALI or pALI Ans: — -Pseudo automatic location information
-An ALI record associated with a pANI, configured to provide the
location of the wireless cell or sector and information about its
coverage or serving area (footprint).
ALI Controller Ans: — A CPE component which performs the
function of communicating with the ALI database. An ALI
controller (multiplexer) typically works in conjunction with an ANI
controller.
a k a multiplexer Ans: — ALI Controller
System Controller Ans: — An entity providing one or more of the
following 9 1 1 elements: Network, CPE, or database service.
ACD Ans: — -Automatic call distributor
-Equipment that automatically distributes incoming calls to
available PSAP attendants in the order the calls are received, or
queues calls until an attendant becomes available
© 2025 All rights reserved
