WGU C208 CHANGE MANAGEMENT AND
INNOVATION EXAM SCRIPT 2026 COMPLETE
QUESTIONS AND SOLUTIONS 100% CORRECT
◉ Subculture. Answer: A group of people with a culture which is
different from the larger culture to which they belong.
◉ Change Curve Model. Answer: A change process model that explores
how individuals manage personal change.
◉ Cultural norms. Answer: A culture's expectation of its members'
behavior in any given situation.
◉ Change management. Answer: The process of managing change in an
organization.
◉ Bridges' Transitional Model. Answer: A change process model with
three stages: Ending, Losing, and Letting Go; The Neutral Zone; and
New Beginning.
,◉ Organizational Cultural Assessment Model. Answer: A model that
categorizes an organization as having one of four types of culture: Clan,
Adhocracy, Market, or Hierarchy.
◉ Innovation. Answer: The process by which an organization generates
new ideas and converts them into new products, business practices, and
strategies that create value.
◉ Organizational culture. Answer: The basic tacit assumptions about
how the world is and ought to be that a group of people share and that
determines their perceptions, thoughts, feelings, and their overt behavior.
◉ Organizational behavior. Answer: The study of how people,
individuals, and groups act in organizations and how organizations can
be made more effective.
◉ Creativity. Answer: The generation of new ideas by individuals and
teams.
◉ First, Second, and Third Order Change Model. Answer: A change
process model that explores different orders of change: First
(conformative), Second (reformative), and Third (transformative).
,◉ Cultural Web Model. Answer: An organizational culture model that
reviews six cultural elements: stories, rituals and routines, symbols,
organizational structure, control systems, and power structure.
◉ Organizational change. Answer: The act or fact of making an
organization something different from what it is or from what it would
be if left alone.
◉ Paradigm. Answer: A theory or model about how something should be
done, made, or conceived.
◉ Descriptive change models. Answer: A category of change models
used for trying to understand what is going on in an organization.
◉ Change agent. Answer: One who initiates a change effort.
◉ Reactive change. Answer: A type of change triggered by external
factors.
◉ Lewin's Model of Change. Answer: A descriptive change model based
on three steps: "unfreezing," "changing" and "refreezing."
◉ Christensen's Disruptive Innovation Model. Answer: A model that
looks at the impact on organizations and industries of disruptive
technological innovation.
, ◉ Early adopters. Answer: The first group to adopt innovation; a term
coined by Everett Rogers in his Innovation Diffusion theory.
◉ Evolutionary change. Answer: A type of change that occurs
incrementally.
◉ Crisis change. Answer: A type of change triggered by a crisis.
◉ Anticipatory change. Answer: A type of change that can be recognized
in advance.
◉ Contingency planning. Answer: Planning for the response to
situations that may occur such as emergencies or setbacks.
◉ Revolutionary change. Answer: A type of change that challenges the
established order in fundamental ways.
◉ Schema. Answer: An organized pattern of thought or behavior.
◉ Trigger event. Answer: An occurrence that itself results in the risk
event happening.
INNOVATION EXAM SCRIPT 2026 COMPLETE
QUESTIONS AND SOLUTIONS 100% CORRECT
◉ Subculture. Answer: A group of people with a culture which is
different from the larger culture to which they belong.
◉ Change Curve Model. Answer: A change process model that explores
how individuals manage personal change.
◉ Cultural norms. Answer: A culture's expectation of its members'
behavior in any given situation.
◉ Change management. Answer: The process of managing change in an
organization.
◉ Bridges' Transitional Model. Answer: A change process model with
three stages: Ending, Losing, and Letting Go; The Neutral Zone; and
New Beginning.
,◉ Organizational Cultural Assessment Model. Answer: A model that
categorizes an organization as having one of four types of culture: Clan,
Adhocracy, Market, or Hierarchy.
◉ Innovation. Answer: The process by which an organization generates
new ideas and converts them into new products, business practices, and
strategies that create value.
◉ Organizational culture. Answer: The basic tacit assumptions about
how the world is and ought to be that a group of people share and that
determines their perceptions, thoughts, feelings, and their overt behavior.
◉ Organizational behavior. Answer: The study of how people,
individuals, and groups act in organizations and how organizations can
be made more effective.
◉ Creativity. Answer: The generation of new ideas by individuals and
teams.
◉ First, Second, and Third Order Change Model. Answer: A change
process model that explores different orders of change: First
(conformative), Second (reformative), and Third (transformative).
,◉ Cultural Web Model. Answer: An organizational culture model that
reviews six cultural elements: stories, rituals and routines, symbols,
organizational structure, control systems, and power structure.
◉ Organizational change. Answer: The act or fact of making an
organization something different from what it is or from what it would
be if left alone.
◉ Paradigm. Answer: A theory or model about how something should be
done, made, or conceived.
◉ Descriptive change models. Answer: A category of change models
used for trying to understand what is going on in an organization.
◉ Change agent. Answer: One who initiates a change effort.
◉ Reactive change. Answer: A type of change triggered by external
factors.
◉ Lewin's Model of Change. Answer: A descriptive change model based
on three steps: "unfreezing," "changing" and "refreezing."
◉ Christensen's Disruptive Innovation Model. Answer: A model that
looks at the impact on organizations and industries of disruptive
technological innovation.
, ◉ Early adopters. Answer: The first group to adopt innovation; a term
coined by Everett Rogers in his Innovation Diffusion theory.
◉ Evolutionary change. Answer: A type of change that occurs
incrementally.
◉ Crisis change. Answer: A type of change triggered by a crisis.
◉ Anticipatory change. Answer: A type of change that can be recognized
in advance.
◉ Contingency planning. Answer: Planning for the response to
situations that may occur such as emergencies or setbacks.
◉ Revolutionary change. Answer: A type of change that challenges the
established order in fundamental ways.
◉ Schema. Answer: An organized pattern of thought or behavior.
◉ Trigger event. Answer: An occurrence that itself results in the risk
event happening.
