BUSINESS MANAGEMENT 3130
MIDTERM EXAM 2025/2026 QUESTIONS
AND ANSWERS 100% PASS
Operations management - ANS the process that effectively produce, transform, and deliver a
product or service (how things get done) (every business has this)
supply chain management - ANS the oversight of materials, information, and finances as they
move in a process from supplier to manufacturer to wholesaler to retailer to consumer.
involves coordinating and integrating these flows both within and among companies
process - ANS a system of activities that transforms inputs into valuable outputs (occurs in
many different ways)
5 distinct management processes - ANS 1. planning
2. sourcing
3. making (transformation process)
4. delivering (logistics)
5. returning (bringing things back from customer)
competitive capabilities - ANS the unique and valued skills, processes, and knowledge the
firm is able to actually achieve and use to satisfy customers
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, sustainability - ANS meeting today's needs without compromising the ability to meet
tomorrow's
triple bottom line (TBL) - ANS evaluating the firm against economic social, and environmental
criteria
the 3 P's - ANS 1. people
2. profit
3. planet
strategy - ANS determines which competitive dimensions an organization pursues
operations and supply chain strategy - ANS setting goals and policies and creating plans for
using the firm's resources to support the organizational strategy
competitive dimensions (priorities) - ANS what the company WOULD LIKE to achieve and
how the company would like to compete and beat their competitors
5 competitive dimensions - ANS 1. cost
2. quality
3. time (delivery, speed)
4. flexibility (customization, variety)
5. others (returns, service and support, certifications, environmental concerns)
order winners - ANS characteristics causing customers to prefer you over your competitors
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
MIDTERM EXAM 2025/2026 QUESTIONS
AND ANSWERS 100% PASS
Operations management - ANS the process that effectively produce, transform, and deliver a
product or service (how things get done) (every business has this)
supply chain management - ANS the oversight of materials, information, and finances as they
move in a process from supplier to manufacturer to wholesaler to retailer to consumer.
involves coordinating and integrating these flows both within and among companies
process - ANS a system of activities that transforms inputs into valuable outputs (occurs in
many different ways)
5 distinct management processes - ANS 1. planning
2. sourcing
3. making (transformation process)
4. delivering (logistics)
5. returning (bringing things back from customer)
competitive capabilities - ANS the unique and valued skills, processes, and knowledge the
firm is able to actually achieve and use to satisfy customers
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, sustainability - ANS meeting today's needs without compromising the ability to meet
tomorrow's
triple bottom line (TBL) - ANS evaluating the firm against economic social, and environmental
criteria
the 3 P's - ANS 1. people
2. profit
3. planet
strategy - ANS determines which competitive dimensions an organization pursues
operations and supply chain strategy - ANS setting goals and policies and creating plans for
using the firm's resources to support the organizational strategy
competitive dimensions (priorities) - ANS what the company WOULD LIKE to achieve and
how the company would like to compete and beat their competitors
5 competitive dimensions - ANS 1. cost
2. quality
3. time (delivery, speed)
4. flexibility (customization, variety)
5. others (returns, service and support, certifications, environmental concerns)
order winners - ANS characteristics causing customers to prefer you over your competitors
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
