Solutions for Operations and Supply Chain Management
for MBAs
An organization uses the Voice of the Customer to collect information about what customers want, what
they like, and what they do not like. Which two tools should be used once the VOC is complete? - answer
Team problem-solving
Quality function deployment
A paper manufacturing company dealing in paper products experiences quality issues due to poor
performance and equipment malfunction.Which of the following quality management tools must the
paper manufacturer use to find out the reason for their poor quality of products? - answer Pareto charts
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.If the actual
length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the
rulers? - answer Conformance
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? - answer
Reliability
Which quality management philosophy assigns cost to quality, defines quality by how well a product can
be used for its intended purpose, and uses Pareto charts? - answer Juran Institute's management theory
Which quality management philosophy focuses on quality during the design of a product to eliminate
product quality variations? - answer Taguchi methods
A company sells garage doors through a national retailer and contracts with local installers to complete
the installations. The operations manager is responsible for completing the installations in a 14-day
period after the sale. The company will be penalized financially if it fails to achieve these objectives. The
operations manager's daily responsibilities include contacting installers to expedite orders and ensure
deadlines are met. Which two tools should be used to measure installer performance? - answer Control
charts to measure the time elapsed to completion.
,Run charts to chart output around the 14-day central tendency.
The CEO of a service company wants to change the strategy of the company from volume sales to high-
quality products. Which philosophy should the CEO implement to emphasize quality over volume? -
answer Deming's 14 points
Which quality tool examines patterns, flow, and causes of variation of data points over time? - answer
Statistical process control
A company tries to reduce variation in the quality of products it offers.
C - answer A company tries to reduce variation in the quality of products it offers.
A company emphasizes the quality of suppliers because the quality of outputs are determined by the
quality of inputs.
Which Six Sigma methodology improves workplace efficiency and eliminates waste? - answer DMAIC
A clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good,"
"average," and "bad."If the retailer wants to know the annual frequency of each evaluation category,
which tool should the retailer use? - answer Histogram
A vice president of a major retailer is trying to reduce the wait time for customers in the checkout line by
appropriately opening checkout lines. To do this, the VP needs to know the relationship and degree of
correlation between monthly customer visits and area population.Which tool should be used in this
situation? - answer Scatter plot
A rental company has a fleet of 50 cars that can be rented daily if all vehicles have been washed and
inspected and are free of mechanical and electrical defects. Due to maintenance requirements and late
, returns by customers, the rental company is, in general, able to prepare 45 cars per day for rental. On
average, 30 cars are rented daily. What is the efficiency rate for this company - answer 67%
capacity utilization (CU) and efficiency (E) are:
CU = actual output / design capacity
E = actual output / effective capacity.
The original capacity in each process for a computer manufacturer's operations is as follows:Parts
inventory: 500 units available per dayAssembly: 300 units assembled per dayDelivery: 450 units
processed per day After the computer manufacturer upgrades the assembly system, it can assemble 550
units per day. According to this information, what is the throughput for this computer manufacturer? -
answer 450 units/day
A manager is planning staffing needs for a seasonal ice cream stand. The manager expects to have the
following number of customers per day each month:
January: 20
February: 23
March: 30
April: 60
May: 90
Jun: 120
July: 130
August: 150
September: 100
October: 80
November: 60
December: 30
Which capacity planning strategy should the manager use to achieve this customer demand? - answer
Lead
for MBAs
An organization uses the Voice of the Customer to collect information about what customers want, what
they like, and what they do not like. Which two tools should be used once the VOC is complete? - answer
Team problem-solving
Quality function deployment
A paper manufacturing company dealing in paper products experiences quality issues due to poor
performance and equipment malfunction.Which of the following quality management tools must the
paper manufacturer use to find out the reason for their poor quality of products? - answer Pareto charts
A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.If the actual
length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the
rulers? - answer Conformance
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? - answer
Reliability
Which quality management philosophy assigns cost to quality, defines quality by how well a product can
be used for its intended purpose, and uses Pareto charts? - answer Juran Institute's management theory
Which quality management philosophy focuses on quality during the design of a product to eliminate
product quality variations? - answer Taguchi methods
A company sells garage doors through a national retailer and contracts with local installers to complete
the installations. The operations manager is responsible for completing the installations in a 14-day
period after the sale. The company will be penalized financially if it fails to achieve these objectives. The
operations manager's daily responsibilities include contacting installers to expedite orders and ensure
deadlines are met. Which two tools should be used to measure installer performance? - answer Control
charts to measure the time elapsed to completion.
,Run charts to chart output around the 14-day central tendency.
The CEO of a service company wants to change the strategy of the company from volume sales to high-
quality products. Which philosophy should the CEO implement to emphasize quality over volume? -
answer Deming's 14 points
Which quality tool examines patterns, flow, and causes of variation of data points over time? - answer
Statistical process control
A company tries to reduce variation in the quality of products it offers.
C - answer A company tries to reduce variation in the quality of products it offers.
A company emphasizes the quality of suppliers because the quality of outputs are determined by the
quality of inputs.
Which Six Sigma methodology improves workplace efficiency and eliminates waste? - answer DMAIC
A clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good,"
"average," and "bad."If the retailer wants to know the annual frequency of each evaluation category,
which tool should the retailer use? - answer Histogram
A vice president of a major retailer is trying to reduce the wait time for customers in the checkout line by
appropriately opening checkout lines. To do this, the VP needs to know the relationship and degree of
correlation between monthly customer visits and area population.Which tool should be used in this
situation? - answer Scatter plot
A rental company has a fleet of 50 cars that can be rented daily if all vehicles have been washed and
inspected and are free of mechanical and electrical defects. Due to maintenance requirements and late
, returns by customers, the rental company is, in general, able to prepare 45 cars per day for rental. On
average, 30 cars are rented daily. What is the efficiency rate for this company - answer 67%
capacity utilization (CU) and efficiency (E) are:
CU = actual output / design capacity
E = actual output / effective capacity.
The original capacity in each process for a computer manufacturer's operations is as follows:Parts
inventory: 500 units available per dayAssembly: 300 units assembled per dayDelivery: 450 units
processed per day After the computer manufacturer upgrades the assembly system, it can assemble 550
units per day. According to this information, what is the throughput for this computer manufacturer? -
answer 450 units/day
A manager is planning staffing needs for a seasonal ice cream stand. The manager expects to have the
following number of customers per day each month:
January: 20
February: 23
March: 30
April: 60
May: 90
Jun: 120
July: 130
August: 150
September: 100
October: 80
November: 60
December: 30
Which capacity planning strategy should the manager use to achieve this customer demand? - answer
Lead
