PRM Exam 1 with Questions and
Correct Answers 2025
Most common reason why customers go elsewhere - CORRECT ANSWERS Employee's
attitude of indifference
Factors that foster company loyalty - CORRECT ANSWERS 1) Recognition of good work
2) Challenging work
*Functions of management (understand) - CORRECT ANSWERS 1) Forecast and plan:
might be most critical; can't eliminate chance/uncertainty, but can prepare for it
2) Organize: develop framework; DIVISION OF LABOR; balance authority and
responsibility
3) Command/direct: ordering, supervising, leading, motivating, *communicating*
4) Coordinate: get everybody and everything working together; manage conflict
5) Control: see if meeting goals and make adjustments
Importance of entrepreneurship - CORRECT ANSWERS Someone has to be the one to
take risks to keep the profession moving forward
*Define transactional leadership - CORRECT ANSWERS Might be called managing more
than leading
Leading transactions to get tasks done
*Define transformational leadership - CORRECT ANSWERS Leaders and followers help
each other advance to higher levels of moral and motivation
*Components of transformational leadership - CORRECT ANSWERS Idealized influence:
role model to followers
Inspirational motivation
Individualized consideration: concerned about followers needs->bring out best efforts
Intellectual stimulation: challenge people to be innovative/creative
Customer reasons for using a specific pharmacy - CORRECT ANSWERS Convenience
(location, hours)
Service
What type of pharmacies provides the most customer satisifaction? - CORRECT
ANSWERS Independent
,Predictors of customer satisfaction - CORRECT ANSWERS Pharmacy-related:
courteousness of staff
Pharmacist-related: filling scripts in timely matter
*Why companies lose customers - CORRECT ANSWERS 1) Felt ignored
2) Quality problems
3) Competition
4) Lured by friends
5) Moved
6) Decreased
*"All my life, I always knew I wanted to be somebody. I see now I should've been more
specific." What does this mean?
a. blaming others for difficulties in life
b. saying never took responsibility for her life
c. she had a poorly defined personal mission
d. saying she was never really aware of her problesm - CORRECT ANSWERS c
*Which is true about managing yourself?
a. to take control of your life, you must stop blaming others for your failures
b. good grades acheived ins chool have long-lasting effect on your success after
graduation
c. Meyers-Briggs test is designed to test the five dimensions of emotional intelligence
d. knowing what you don't want in life is more important than knowing what you do -
CORRECT ANSWERS a
*"I want to graduate from pharmacy school in spring 2011 with minimum 3.5 GPA," is
example of what?
a. objective
b. mission
c. goal
d. vision - CORRECT ANSWERS a
*Which of the following describes condition in which individuals hold powerless view of
themselves within the world?
a. blameosis
b. victimitis
c. helpless-tosis
d. whinery - CORRECT ANSWERS b
*Which of the following is a productive manaterial behavior?
a. asking people to do things that one refuses to do him/herself
b. getting even with peopl you don't like
c. saying whatever comes to mind
d. critcally assessing employee's performance - CORRECT ANSWERS d
, *Which of the following is the hardest thing to change in managing oneself?
a. goals
b. habits
c. objectives
d. personal tendencies - CORRECT ANSWERS d
*AH is a pharmacist who takes on extra responsibilites at work. When asked why he
worked much harder than the boss expected him to, AH replied, "One never knows what
the future will bring. I am learning now to prepare for my next job." The purpose of using
one's current job to train for future jobs is a good strategy in managine oneself because it
helps pharmacists do which of teh following?
a. hop from job to job to maximize salary
b. make one's employer happy
c. avoid being complacent about your professional development
d. gain upper hand in negotiations with employers - CORRECT ANSWERS c
*DP had mentor to review her resume to improve for potential employers. Mentor said it
showed her to be very busy but not her ability to succeed in the future. What should DP do
to appeal to employers?
a. show what she has accomplished
b. provide her GPA to demonstrate her intelligence
c. list the organizations he has been a member of
d. add more items to the resume of the activities in which she participated - CORRECT
ANSWERS a
*Study showed that incompetent people are often supremely confident in their abilities,
even more than people who do things well. Shows deficiency in which of the following?
a. self-regulation
b. social skills
c. self-awareness
d. empathy - CORRECT ANSWERS c
*Which of the following components of emotional intelligence is associated with ability to
persuade others to your point of view?
a. self-regulation
b. social skills
c. self-awareness
d. empathy - CORRECT ANSWERS b
*Are hospital pharmacies considered profit or cost centers? Why? - CORRECT
ANSWERS Cost center
Prospective payment-must be more efficient
*Why can't managers do or say whatever they want at work? - CORRECT ANSWERS
Could hurt pharmacy operations, productivity of people they manage
Correct Answers 2025
Most common reason why customers go elsewhere - CORRECT ANSWERS Employee's
attitude of indifference
Factors that foster company loyalty - CORRECT ANSWERS 1) Recognition of good work
2) Challenging work
*Functions of management (understand) - CORRECT ANSWERS 1) Forecast and plan:
might be most critical; can't eliminate chance/uncertainty, but can prepare for it
2) Organize: develop framework; DIVISION OF LABOR; balance authority and
responsibility
3) Command/direct: ordering, supervising, leading, motivating, *communicating*
4) Coordinate: get everybody and everything working together; manage conflict
5) Control: see if meeting goals and make adjustments
Importance of entrepreneurship - CORRECT ANSWERS Someone has to be the one to
take risks to keep the profession moving forward
*Define transactional leadership - CORRECT ANSWERS Might be called managing more
than leading
Leading transactions to get tasks done
*Define transformational leadership - CORRECT ANSWERS Leaders and followers help
each other advance to higher levels of moral and motivation
*Components of transformational leadership - CORRECT ANSWERS Idealized influence:
role model to followers
Inspirational motivation
Individualized consideration: concerned about followers needs->bring out best efforts
Intellectual stimulation: challenge people to be innovative/creative
Customer reasons for using a specific pharmacy - CORRECT ANSWERS Convenience
(location, hours)
Service
What type of pharmacies provides the most customer satisifaction? - CORRECT
ANSWERS Independent
,Predictors of customer satisfaction - CORRECT ANSWERS Pharmacy-related:
courteousness of staff
Pharmacist-related: filling scripts in timely matter
*Why companies lose customers - CORRECT ANSWERS 1) Felt ignored
2) Quality problems
3) Competition
4) Lured by friends
5) Moved
6) Decreased
*"All my life, I always knew I wanted to be somebody. I see now I should've been more
specific." What does this mean?
a. blaming others for difficulties in life
b. saying never took responsibility for her life
c. she had a poorly defined personal mission
d. saying she was never really aware of her problesm - CORRECT ANSWERS c
*Which is true about managing yourself?
a. to take control of your life, you must stop blaming others for your failures
b. good grades acheived ins chool have long-lasting effect on your success after
graduation
c. Meyers-Briggs test is designed to test the five dimensions of emotional intelligence
d. knowing what you don't want in life is more important than knowing what you do -
CORRECT ANSWERS a
*"I want to graduate from pharmacy school in spring 2011 with minimum 3.5 GPA," is
example of what?
a. objective
b. mission
c. goal
d. vision - CORRECT ANSWERS a
*Which of the following describes condition in which individuals hold powerless view of
themselves within the world?
a. blameosis
b. victimitis
c. helpless-tosis
d. whinery - CORRECT ANSWERS b
*Which of the following is a productive manaterial behavior?
a. asking people to do things that one refuses to do him/herself
b. getting even with peopl you don't like
c. saying whatever comes to mind
d. critcally assessing employee's performance - CORRECT ANSWERS d
, *Which of the following is the hardest thing to change in managing oneself?
a. goals
b. habits
c. objectives
d. personal tendencies - CORRECT ANSWERS d
*AH is a pharmacist who takes on extra responsibilites at work. When asked why he
worked much harder than the boss expected him to, AH replied, "One never knows what
the future will bring. I am learning now to prepare for my next job." The purpose of using
one's current job to train for future jobs is a good strategy in managine oneself because it
helps pharmacists do which of teh following?
a. hop from job to job to maximize salary
b. make one's employer happy
c. avoid being complacent about your professional development
d. gain upper hand in negotiations with employers - CORRECT ANSWERS c
*DP had mentor to review her resume to improve for potential employers. Mentor said it
showed her to be very busy but not her ability to succeed in the future. What should DP do
to appeal to employers?
a. show what she has accomplished
b. provide her GPA to demonstrate her intelligence
c. list the organizations he has been a member of
d. add more items to the resume of the activities in which she participated - CORRECT
ANSWERS a
*Study showed that incompetent people are often supremely confident in their abilities,
even more than people who do things well. Shows deficiency in which of the following?
a. self-regulation
b. social skills
c. self-awareness
d. empathy - CORRECT ANSWERS c
*Which of the following components of emotional intelligence is associated with ability to
persuade others to your point of view?
a. self-regulation
b. social skills
c. self-awareness
d. empathy - CORRECT ANSWERS b
*Are hospital pharmacies considered profit or cost centers? Why? - CORRECT
ANSWERS Cost center
Prospective payment-must be more efficient
*Why can't managers do or say whatever they want at work? - CORRECT ANSWERS
Could hurt pharmacy operations, productivity of people they manage
