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C429 Operations Management Questions and
Correct Answers
Functions of Operational Management Ans: 1. Boundary
spanning. Monitor all external stakeholder groups to identify
changes in
their needs and desires. Forecast the need for services, the number
of services to be
supplied, and the size of these services.
2. Knowledge management. Ensure that each individual and team
has prompt,
complete, and reliable information for achieving their goals.
3. Accountability and corporate design. Establish explicit
expectations of every team and
© 2025 All rights reserved
, 2 | Page
assemble an integrated array that optimally meets community
needs.
4. Continuous improvement. Pursue opportunities for
improvement (OFIs), set goals,
and implement improvement in a timely and coordinated fashion.
5. Sustaining and improving. Ensure that the infrastructure is
continuously improved.
The Governing Board Must Ans: • establish a strategic direction
for
the healthcare organization
•that meets stakeholder needs, and
•resolves conflicting views.
© 2025 All rights reserved
C429 Operations Management Questions and
Correct Answers
Functions of Operational Management Ans: 1. Boundary
spanning. Monitor all external stakeholder groups to identify
changes in
their needs and desires. Forecast the need for services, the number
of services to be
supplied, and the size of these services.
2. Knowledge management. Ensure that each individual and team
has prompt,
complete, and reliable information for achieving their goals.
3. Accountability and corporate design. Establish explicit
expectations of every team and
© 2025 All rights reserved
, 2 | Page
assemble an integrated array that optimally meets community
needs.
4. Continuous improvement. Pursue opportunities for
improvement (OFIs), set goals,
and implement improvement in a timely and coordinated fashion.
5. Sustaining and improving. Ensure that the infrastructure is
continuously improved.
The Governing Board Must Ans: • establish a strategic direction
for
the healthcare organization
•that meets stakeholder needs, and
•resolves conflicting views.
© 2025 All rights reserved
