10/31/25, 6:19 PM MARK3000 Final- Grantham Questions and Answers Flashcards | Quizlet
MARK3000 Final- Grantham Questions and
Answers
Save
Practice questions for this set
Learn 1 /7 Study with Learn
the process by which goods, services, capital, people, information, and ideas
flow across national borders
Choose an answer
1 product 2 knowledge gap
inseparable product and
3 globalization 4
consumption
Don't know?
Terms in this set (123)
https://quizlet.com/1101429501/mark3000-final-grantham-questions-and-answers-flash-cards/?new 1/10
, 10/31/25, 6:19 PM MARK3000 Final- Grantham Questions and Answers Flashcards | Quizlet
product physical good, idea, or service
intangible offering that involves a deed, performance,
service
or effort that cannot be physically possessed
1. intangible
2. inseparable product and consumption
services
3. heterogeneous
4. perishable
-cannot be seen, touched, tasted, felt, or stored
intangible -requires using cues to make more tangibles
(atmosphere, images)
production and consumption are simultaneous
inseparable product and -cannot inspect out defects ahead of time
consumption -consumer is part of service
-lower risk by offering guarantees or warranties
-cannot be produced ahead of time and stored
perishable -if not consumed, revenue potential is lost
-must carefully manage supply and demand
1. Reliability
2. Responsiveness
5 Dimensions of Quality 3. Assurance
4. Empathy
5. Tangibles
-the ability to perform the service dependably and
reliability accurately
-performed correctly
-the willingness to help customers and provide
responsiveness prompt service
-performed on time
-the ability of employees to convey trust and
assurance confidence
-performed "like you know what you're doing"
https://quizlet.com/1101429501/mark3000-final-grantham-questions-and-answers-flash-cards/?new 2/10
MARK3000 Final- Grantham Questions and
Answers
Save
Practice questions for this set
Learn 1 /7 Study with Learn
the process by which goods, services, capital, people, information, and ideas
flow across national borders
Choose an answer
1 product 2 knowledge gap
inseparable product and
3 globalization 4
consumption
Don't know?
Terms in this set (123)
https://quizlet.com/1101429501/mark3000-final-grantham-questions-and-answers-flash-cards/?new 1/10
, 10/31/25, 6:19 PM MARK3000 Final- Grantham Questions and Answers Flashcards | Quizlet
product physical good, idea, or service
intangible offering that involves a deed, performance,
service
or effort that cannot be physically possessed
1. intangible
2. inseparable product and consumption
services
3. heterogeneous
4. perishable
-cannot be seen, touched, tasted, felt, or stored
intangible -requires using cues to make more tangibles
(atmosphere, images)
production and consumption are simultaneous
inseparable product and -cannot inspect out defects ahead of time
consumption -consumer is part of service
-lower risk by offering guarantees or warranties
-cannot be produced ahead of time and stored
perishable -if not consumed, revenue potential is lost
-must carefully manage supply and demand
1. Reliability
2. Responsiveness
5 Dimensions of Quality 3. Assurance
4. Empathy
5. Tangibles
-the ability to perform the service dependably and
reliability accurately
-performed correctly
-the willingness to help customers and provide
responsiveness prompt service
-performed on time
-the ability of employees to convey trust and
assurance confidence
-performed "like you know what you're doing"
https://quizlet.com/1101429501/mark3000-final-grantham-questions-and-answers-flash-cards/?new 2/10
