Edition
What are factors affecting delivery of healthcare? - ✔✔Changing demographics
Advances in tech
Health literacy
What is health literacy? - ✔✔the capacity to obtain, communicate, process, and understand
basic health information and services needed to make appropriate health decisions
What creates a risk for poor health outcomes? - ✔✔Healthcare illiteracy & ineffective
communication
What is is associated with low health literacy? - ✔✔Reduced ability to interpret health
messages
Limited ability to take meds or realty
Lower likelihood of receiving preventive care
Increased hospitalizations
Higher use of emergency care
Lower utilization of the health care system
Poorer health status
What do agencies that strive to be health literate work continuously at? - ✔✔Improve verbal
interactions
Improve written communication
Link to support systems
Engage patients & caregivers as partners in care & improvement efforts
, What are clues to identify low literacy skills? - ✔✔Registration forms are incomplete or contain
mistakes
Missed appointment
Does not take med as directed
Says they "forgot their eyeglasses" or "wants to discuss the med with the family"
Unable to name meds or explain their purpose
What are the AHRQ health literacy universal precaution toolkit? - ✔✔Adopt a universal
precautions approach
Assume all patients may have difficulty understanding health info
Simplify all communication & confirm comprehension for all patients
What is uninsured? - ✔✔individuals who have no access to healthcare coverage
What is underinsured? - ✔✔individuals whose healthcare coverage is insufficient to meet their
needs
What is the primary reason for lack of health insurance? - ✔✔They cannot afford it!
How did the affordable care act affect children? - ✔✔Favorably
What is access to healthcare? - ✔✔the timely use of personal health services to achieve the
best health outcomes
What are the 3 discrete steps for access to healthcare? - ✔✔-Gaining entry into healthcare
system
-Getting access to sites of care where patient can receive needed services
-finding providers with whom patient can communicate, develop trusting relationship, have
individual needs met