Publix ACSM/CSM TEST PREP / CSTL INTERVIEW PREP
Study online at https://quizlet.com/_bj5sd5
1. Publix Mission Statement Our Mission at Publix is to be the pre-
mier quality food retailer in the world.
To that end we commit to be:
1. Passionately focused on Customer
Value.
2. Intolerant of Waste.
3. Dedicated to the Dignity, Value, and
Employment Security of our Associ-
ates.
4. Devoted to the highest standards of
stewardship for our Stockholders.
5. Involved as Responsible Citizens in
our Communities.
2. Publix Guarantee " We will never knowingly disappoint
you. If for any reason your purchase
does not give you complete satisfac-
tion, the full purchase price will be
cheerfully refunded immediately upon
request."
3. The Foundation of the strategy map Perpetuate the Publix culture
Attract, Develop, and Retain quality as-
sociates
Operate as a fast and effective team
Support Sustainable Practices
Use available technology
4. DIFFERENCE MAKER/STRATEGIC TASK FOR CS Provide Premier Service
(Bonus if you name two others lol) 2nd section
on the strategy map
Know our customers
offer quality products
1/7
, Publix ACSM/CSM TEST PREP / CSTL INTERVIEW PREP
Study online at https://quizlet.com/_bj5sd5
work safely
do our part to maintain items in stock
be highly productive
suggest products to customers they
might want to buy
create excellent displays
look for better ways to do your job
don't waste product
follow best practices
5. What do you want our customers to say about "I always shop at my publix!"
us? 3rd section on strategy map "My store is always so clean, conve-
nient, and pleasant."
"I always get superior, personalized
service"
6. What do customers that keep coming back It helps us achieve our goals and grows
mean for us? shareholder value. Which in turn will
4th and 5th sections of the Strategy map help us achieve our mission to be the
premier quality food retailer in the
world.
7. Max MINI minor continuous hours worked 2 1/2
(Sunday-Friday)
8. Max MINI minor hours per day worked (Sun- 2 1/2
day-Friday)
9. Max MINI minor hours per day worked (Satur- 7
day/Non school week)
10. Max MINI minor continuous hours worked 3 1/2
(Saturday/Non school week)
2/7
Study online at https://quizlet.com/_bj5sd5
1. Publix Mission Statement Our Mission at Publix is to be the pre-
mier quality food retailer in the world.
To that end we commit to be:
1. Passionately focused on Customer
Value.
2. Intolerant of Waste.
3. Dedicated to the Dignity, Value, and
Employment Security of our Associ-
ates.
4. Devoted to the highest standards of
stewardship for our Stockholders.
5. Involved as Responsible Citizens in
our Communities.
2. Publix Guarantee " We will never knowingly disappoint
you. If for any reason your purchase
does not give you complete satisfac-
tion, the full purchase price will be
cheerfully refunded immediately upon
request."
3. The Foundation of the strategy map Perpetuate the Publix culture
Attract, Develop, and Retain quality as-
sociates
Operate as a fast and effective team
Support Sustainable Practices
Use available technology
4. DIFFERENCE MAKER/STRATEGIC TASK FOR CS Provide Premier Service
(Bonus if you name two others lol) 2nd section
on the strategy map
Know our customers
offer quality products
1/7
, Publix ACSM/CSM TEST PREP / CSTL INTERVIEW PREP
Study online at https://quizlet.com/_bj5sd5
work safely
do our part to maintain items in stock
be highly productive
suggest products to customers they
might want to buy
create excellent displays
look for better ways to do your job
don't waste product
follow best practices
5. What do you want our customers to say about "I always shop at my publix!"
us? 3rd section on strategy map "My store is always so clean, conve-
nient, and pleasant."
"I always get superior, personalized
service"
6. What do customers that keep coming back It helps us achieve our goals and grows
mean for us? shareholder value. Which in turn will
4th and 5th sections of the Strategy map help us achieve our mission to be the
premier quality food retailer in the
world.
7. Max MINI minor continuous hours worked 2 1/2
(Sunday-Friday)
8. Max MINI minor hours per day worked (Sun- 2 1/2
day-Friday)
9. Max MINI minor hours per day worked (Satur- 7
day/Non school week)
10. Max MINI minor continuous hours worked 3 1/2
(Saturday/Non school week)
2/7
